Honda of Owings Mills

I was able to make a same day appointment for an oil change (the only reason I give 2 stars) but when I arrived, they acted like it was surprise. Pulled into the service area and there was no response. change (the only reason I give 2 stars) but when I arrived, they acted like it was surprise. Pulled into the service area and there was no response. There was staff at 4 of the podiums, one appeared to not work in this area but he was the only one to make eye contact when he looked up from his phone. As I stood there I looked around and the same man pointed to the clerk straight across from me. I walked across the service lane and the gentleman (name tag on podium Kevin) never raised his head. Everyone had food on their desk and it smelled of food throughout the service area. The young lady at the next podium (name on podium Blake) raised her head in a surprised fashion, wiped her mouth and used hand sanitizer before engaging with me. She got the necessary information and I left. Shortly after leaving I received a text from "Kevin" stating he can be reached for any assistance needed during my visit. They contacted me to say that my car was ready. I arrived and went to the "Kevin" podium but he was not here and "Blake" went to look for my keys and receipt in the file cabinet, "Kevin did walk through and see this, not saying a word. She walked me to the cashier with not conversation about any findings. About 2 month ago I stopped in to buy Windshield wiper inserts. I did not intend on having them installed but it was offered. It took the guy a little while to complete the task and not until the weekend when is rained did I discover that they were put in upside down or backwards; when turned on bowed and did not curve to the window when in motion. I returned and of course I did see same service staff that made the mistake. The service clerk on duty had a service staff assess and reinstall the blades. I have noticed a decline in service since the name change. I will be explore alternative for car care. More

Service was fast and on time. Mrs. Cynthia.Was very pleasant and friendly. I was in for regular maintenance. Everything check out. No extra cost. Mrs. Cynthia.Was very pleasant and friendly. I was in for regular maintenance. Everything check out. No extra cost. More

Everyone is very professional. I love this dealership. They handle my service for my car effectively. Kevin my service provider is excellent and extremely attentive to his customer I love this dealership. They handle my service for my car effectively. Kevin my service provider is excellent and extremely attentive to his customers. More

I have used this dealership for the past thirteen years and have always been treated well. and have always been treated well. More

Been dealing with this dealership for 20 years. without any problems the service dept is very good especially the two ladies Debbie and Brenda.they are terrific without any problems the service dept is very good especially the two ladies Debbie and Brenda.they are terrific More

My Service Advisor Mrs. Cynthia is TOP Tier; she provides excellent customer service EVERY time I go to the dealership. Cynthia is TOP Tier; she provides excellent customer service EVERY time I go to the dealership. More

Ms. Cynthia was very friendly, polite, and knowledgeable. She provided Excellent customer service. The waiting room is comfortable and the restroom was clean. I will be returning in the future. She provided Excellent customer service. The waiting room is comfortable and the restroom was clean. I will be returning in the future. More

Courteous, professional and to the point. on keeping me abreast of the status of my car. on keeping me abreast of the status of my car. More

Tina Snee ,my Service Writer was great. She helped me through the process and explained all my options. I would recommend her to any Honda owner! She helped me through the process and explained all my options. I would recommend her to any Honda owner! More

Their sales staffs are very friendly, professional and understanding. Very quick in their response if you call or visit their showroom. understanding. Very quick in their response if you call or visit their showroom. More