Honda of Owings Mills

The Owins Mills Honda Car Dealership has been in my family for three generations and I personally own my third Honda mobile. My original salesman Mark, from Honda of Owings Mills sold me my very first family for three generations and I personally own my third Honda mobile. My original salesman Mark, from Honda of Owings Mills sold me my very first 1981 Honda Civic in Midnight Blue, my second 2010 Honda Civic in Scarlett and my third 2016 Honda Accord Coupe. I am a devoted Honda Owner and extremely Proud of it. With Mark as my car salesman we have a 30 plus relationship as salesman and satisfied customer. I recommend to all additional family and friends to purchase Honda Vehicles from Northwest Honda of Ownings Mills, too. More

Service department was really responsive this time. They were able to complete the oil change and the recall in the late afternoon. I would like to give a special shout out to the shuttle driver and th They were able to complete the oil change and the recall in the late afternoon. I would like to give a special shout out to the shuttle driver and the service rep for going the extra mile to get me to and from the dealership. Satisfied customer. More

Excellent customer service and quick. Would definitely recommend. Ms. Cynthia’s service was exceptional. Happy customer here! Would definitely recommend. Ms. Cynthia’s service was exceptional. Happy customer here! More

Tyrus was excellent. Assisted in explaining and was patient. We got a car battery change plus a few additional things. Assisted in explaining and was patient. We got a car battery change plus a few additional things. More

Everyone is super friendly and helpful. Prompt responses and good customer service. Good experience at Honda. Prompt responses and good customer service. Good experience at Honda. More

Great customer service. Great time frame!! Not a long wait. Transparent explanation of services needed and services done. Great time frame!! Not a long wait. Transparent explanation of services needed and services done. More

very professional and efficient. friendly staff kept me updated through out the whole repair process friendly staff kept me updated through out the whole repair process More

I’ve bought 2 cars from this dealership and have been getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, the car thinking my keys are still in the car when they’re outside the car, in my hand, etc.) and to get a recall done. I was told that the software update would fix the problem. Please note the dealership sold me the car with this update and I’ve gone back for service twice and was told that the update could not be completed. I left my car with Mr. Ellery Queen and when he called the next day, he told me the software update was completed and that the techs were unable to replicate the issue. I was also told that it was likely a bad connection with my phone. When I pick up my car, I am immediately having issues with my CarPlay. I check, and the update states it was not completed (only 53% complete). The response I got when I called him the day I picked up my car was to call him back on Monday to get back on the schedule. Why should I have to take additional steps to get a new appointment when the service I was promised was not completed? I’m also nervous that the recall was not completed. The service writers here are nice, but seem overwhelmed and the techs do not seem reputable. For that reason, I will be finding a new dealership. More

I visited on August 28, 2026, to have my car serviced for a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally wo a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally work with a specific advisor because this was not my first visit. I told him I did not, and I explained the reason I brought my car in. I received a text with short video showing the courtesy inspection findings and recommendations. Ellery also called and clearly explained what needed attention now and what could wait until my next scheduled service. The service was completed on time, and overall, I was very satisfied with the experience. More

Experience was good. Time for job to be done was accurate. Personnel were friendly and professional. Time for job to be done was accurate. Personnel were friendly and professional. More