Honda of Owings Mills

Very professional and efficient. Informed me of what I needed and the progress of my vehicle as it was being worked on. Informed me of what I needed and the progress of my vehicle as it was being worked on. More

I wish I was given more time to explain what was done already with my AC as I feel that I've paid $300 for something that's been done several times and that is add coolant I had requested the leak be fi already with my AC as I feel that I've paid $300 for something that's been done several times and that is add coolant I had requested the leak be fixed as it was already established by repair shop mechanics but the repair never lasts....I didn't know the charging term meant adding coolant....I just felt rushed before I could clarify More

The service area allows quick and easy appointments. The staff are friendly and everyone is helpful and the location is convenient. The staff are friendly and everyone is helpful and the location is convenient. More

If it were possible, I would give this dealership zero stars. We purchased a car in March, and it's now June 19th, yet we STILL DO NOT HAVE OUR TAGS. They initially provided temporary tags, but now claim stars. We purchased a car in March, and it's now June 19th, yet we STILL DO NOT HAVE OUR TAGS. They initially provided temporary tags, but now claim they can't issue another set, leaving us without any options. They have no idea where our tags are and can't provide a tracking number. We cannot continue driving with expired temporary tags. What's the solution here? The dealership has none. This experience has been a nightmare. Every visit to the dealership for updates has been a complete waste of time with no progress. Their excuse is that the person handling the tags is unavailable, and no one else knows what's been processed. This level of disorganization is UNPROFESSIONAL. They need to figure this out. More

I’ve been a customer at this location since 2015. I always felt that my business was appreciated as well as my time. I was always satisfied with the quality of the services performed. Yedterdsy Howe I always felt that my business was appreciated as well as my time. I was always satisfied with the quality of the services performed. Yedterdsy However I waited 2 hours and 10 minutes to get an oil change only. This for me is unacceptable. My advisor Josh was very helpful when I complained to Him that I needed to leave as I had another appointment. In my opinion, the scheduling of service appointments is flawed and I will have to think hard about going elsewhere. More

I’m from out of state and the service department was super helpful and efficient in fixing my HRV. Great customer service and very nice staff. Everyone I dealt with (Josh, Debbie and Rick) were friendly super helpful and efficient in fixing my HRV. Great customer service and very nice staff. Everyone I dealt with (Josh, Debbie and Rick) were friendly and courteous. More

Very professional and efficient. Very responsive They were very detailed in their diagnosis. The repairs was as proposed. Very responsive They were very detailed in their diagnosis. The repairs was as proposed. More

Ms Cynthia was my advisor today & she was very helpful with my service. She did a great job with keeping me updated on what was being done on my car. with my service. She did a great job with keeping me updated on what was being done on my car. More

I’ve been coming to this service department for some years now and I have not had any issues or problems with the service department …. and I’ll continue to get my service work done @ this location 👏🏾 years now and I have not had any issues or problems with the service department …. and I’ll continue to get my service work done @ this location 👏🏾👏🏾👏🏾❤️ More

Every one here at Honda of Owings Mills has done exceptionally well concerning their outstanding customer service . exceptionally well concerning their outstanding customer service . More