Honda of Owings Mills

Perfect customer service. Josh is very professional and courteous. He always comes to you after service and goes all over the service and gives you a recommendation with an ex Josh is very professional and courteous. He always comes to you after service and goes all over the service and gives you a recommendation with an explanation. More

The dealership were prompt, efficient, and courteous. The person who assisted was very delingent in correcting my issue with the car. In the end they found the issue and corrected it . That service advi The person who assisted was very delingent in correcting my issue with the car. In the end they found the issue and corrected it . That service advisors name is Kameron Simms. Thank Honda. More

I am writing to express my disappointment with my recent experience at your dealership on Saturday, October 18, 2025. I have never encountered anything quite like it. It began when I brought my car in fo experience at your dealership on Saturday, October 18, 2025. I have never encountered anything quite like it. It began when I brought my car in for service. I met with Advisor Kameron Simms and told him I was there for an oil change. I also showed him a special offer I received by email for a full oil and filter change for $49.99. He said “no worries” and did not mention any additional fees. After waiting for about an hour and a half, he came back and said my battery needed to be replaced. I agreed to have that done. After roughly two hours in total, he told me my car was ready, and the total came to $277.05. I asked about the difference in price since my oil change should have been $49.99 as stated in the email and as we agreed upon at the beginning. He said I was correct but mentioned there were extra fees. I explained that he hadn’t mentioned any fees earlier and asked to speak to a manager. After waiting for about ten minutes, a lady approached me without introducing herself. Her tone was defensive, and she told me that “extra fees” were noted at the bottom of the email. When I pointed out that the advisor hadn’t mentioned this, she said, “He’s new and didn’t know.” She neither took ownership of the situation nor offered an apology. When I said I would pay but would never return, she replied, “That’s your choice,” and walked away. When I went to pay, I asked the cashier to show me the price of the battery on the receipt. She said, “I get paid minimum wage, and they don’t pay me or train me to discuss service.” After that, I went outside to speak with the advisor again, but he told me he was busy and directed me to another advisor, who eventually gave me the battery warranty information. Overall, both the manager and advisor were very unprofessional and showed little concern for customer satisfaction. I hope you will review this matter seriously and take steps to ensure better communication and customer service in the future More

They knowledgeable, efficient , polite and on time for my appointment. Was told it would be an hour and a half to 2 hours; it took the 90 minutes. I appreciated the texted video of the inspection; however, appointment. Was told it would be an hour and a half to 2 hours; it took the 90 minutes. I appreciated the texted video of the inspection; however, I could not hear what the tech was saying. Also, appreciated the car wash. More

I love the sales department especially mark honkofsky. I really dislike the service department...not friendly at all. I really dislike the service department...not friendly at all. More

This dealer has really good friendly staff. . They've done remarkable staff that gives multi point inspections and repairs.. They have a lounge for waiting that is nice and comfortable. . They've done remarkable staff that gives multi point inspections and repairs.. They have a lounge for waiting that is nice and comfortable. More

It was another good experience with Honda dealership. Josh was excellent as usual, very helpful and attentive.Thanks everyone Josh was excellent as usual, very helpful and attentive.Thanks everyone More

Clean, comfortable, acknowledge coupons and the staff are very friendly, professional and knowledgeable. I would recommend this dealership to anyone. very friendly, professional and knowledgeable. I would recommend this dealership to anyone. More

Very quick and reliable. Clean and comfortable premises. Staff is courteous and attentive. Good experience Clean and comfortable premises. Staff is courteous and attentive. Good experience More

It's always great to come back here for any services related to the maintenance of my car. related to the maintenance of my car. More