Honda of Owings Mills

I was surprised the oil change I requested was not done. Tech wasn’t paying attention. I came in for 2 recall notices and an oil change. Tech called with a list of other items pushing $1300. I advised I j Tech wasn’t paying attention. I came in for 2 recall notices and an oil change. Tech called with a list of other items pushing $1300. I advised I just wanted the recall items and the oil change. They argued I didn’t want other service. I replied I wanted what I had asked for. More

Even in the mist of construction , I was treated with wonderful customer service. Thankyou again! wonderful customer service. Thankyou again! More

Overall good experience. Timely service and our agent was knowledgeable and willing to take time to talk through each option. Timely service and our agent was knowledgeable and willing to take time to talk through each option. More

The service rep did a great job explaining and keeping me abreast of Everything that went on abreast of Everything that went on More

They told me my oil change would take an hour and half. Four hours later without any communication I went to check on the status of my car and it turns out it was done. The staff was really nice but the wa Four hours later without any communication I went to check on the status of my car and it turns out it was done. The staff was really nice but the wait for a simple oil change when you have an appointment and the lack of communication is out of control. I understand things can run behind but not having any communication about it is a tough sell. More

They delivered on their promise of getting me the exact car I wanted. My salesman, Derek, was friendly, professional and helped tremendously with getting to a price I was comfortable with. My car buying e car I wanted. My salesman, Derek, was friendly, professional and helped tremendously with getting to a price I was comfortable with. My car buying experience was pleasant and went smoothly from beginning to end. More

Josh is my go to person. He always makes sure my trucks are road ready. I now own Honda Pilot (2022) also. I never worry about breaking down. He always makes sure my trucks are road ready. I now own Honda Pilot (2022) also. I never worry about breaking down. More

I had a great experience with Honda of Owings Mills, especially working with Josh Shaikh, my service advisor. Josh was professional, knowledgeable, and provided excellent communication throughout the en especially working with Josh Shaikh, my service advisor. Josh was professional, knowledgeable, and provided excellent communication throughout the entire process. He made sure everything was handled smoothly and kept me informed along the way. I really appreciated his customer service and would highly recommend asking for Josh! More

The service person Josh is superb. His ability to relate is top tier and the way professionalism he displays is always commendable His ability to relate is top tier and the way professionalism he displays is always commendable More

Went in for an oil change. I had the pleasure of having Mr. Ellery Queen as my associate. He quoted me a price that I was happy with. Upon checking out, my bill appeared to be I had the pleasure of having Mr. Ellery Queen as my associate. He quoted me a price that I was happy with. Upon checking out, my bill appeared to be doubled. He then explained to me that there were a couple of screws missing from my engine cover. I then explained that first, I’m a girl, all I know is gas and go. Second, I have less than 15,000 miles on my vehicle so there is no reason why I or anyone else would be under my hood. Thirdly, if screws were missing it happened at my last oil change in March. After analyzing what I said, I walked out the door paying his original quote. Thank you Mr. Queen for your kindness. More