Honda of Owings Mills

Honda CR-V I met with Reina at the Owings Mills Honda. She was wonderful. She promised to get us a deal and she did! Not only did she successfully get me into th I met with Reina at the Owings Mills Honda. She was wonderful. She promised to get us a deal and she did! Not only did she successfully get me into the car, she was very smart about it, figuring out how to get me to my desired down payment/ monthly payment. Additionally, she was kind and nice and it was just a wonderful experience getting to buy a car with her, which is something I never thought I would say! She truly turned the car buying experience around for me. More

buying a new car. This was the 2nd time I have purchased a vehicle with Mike Volkomich from the Honda of Owings Mills family and trust me when I tell you that this is t This was the 2nd time I have purchased a vehicle with Mike Volkomich from the Honda of Owings Mills family and trust me when I tell you that this is the best dealership hands down. About the car buying process I can truly say that I received the best help and service while purchasing both my vehicles. More

In the store and out the door with a new car Kal, was great he went above and beyond to make me satisfied with my purchase. Grade A salesman. He even showed me some additional cool features. My s Kal, was great he went above and beyond to make me satisfied with my purchase. Grade A salesman. He even showed me some additional cool features. My sale was done in a timely manner. Like to also acknowedge the rest of the Honda team of being helpful. More

Mike rocks - I got a new car!!! I wasn't hundred percent sure I am ready to buy a new car, was not sure what car to buy, but Mike talked me into it. It was easy breezy, no hus I wasn't hundred percent sure I am ready to buy a new car, was not sure what car to buy, but Mike talked me into it. It was easy breezy, no hustle no pressure purchase. Test drove two different cars - no problem, no questions asked. I also shopped in Anderson Automotive and O'Donnell Honda but Honda of Owings Mills gave me a better deal. This is actually my third car I bought here. First one 15 years ago. I also service my cars here regularly. Highly recommend!!!! More

Honda Sales Associate My experience was great. Kean was very nice and easy going.He worked with me and helped me pickout a car that was a good fit for me. I will recommend My experience was great. Kean was very nice and easy going.He worked with me and helped me pickout a car that was a good fit for me. I will recommend anyone to shop here and have Kean as their sale associate. More

STILL NOT PAID FROM TRADE IN - GETTING THE RUNAROUND If I could rate this location lower than a 0 I would! I am beyond FRUSTRATED and feel like this location has the worst customer service we've ever re If I could rate this location lower than a 0 I would! I am beyond FRUSTRATED and feel like this location has the worst customer service we've ever received in car buying and full of DECEIT. We purchased a car from salesman, Kenric, on April 26, 2018 and traded in a car at that time. The total trade in value was higher than the amount we put down on the car. So, we should have received a payoff check for that balance. At that time, my husband was told that the check would be available for us to pick up Monday or Tuesday of the following week. When my husband got home that evening, I looked over the paperwork and discovered that the PURCHASE PRICE ON THE LOAN of the new car WAS ACTUALLY HIGHER THAN THE STICKER PRICE! Yes, my husband should have noticed this, but the dealership was about to close and he was rushing to get the purchase signed quickly so he could start his 2 hour drive home. I contacted the salesman and finance contact, Larry, about this. (Larry was the person who wrote up the sales contract.) Kenric said he had no idea why the purchase price would have been made higher but he needed to see the paperwork and the finance department was not available on the weekend. He would call me on Monday with an answer... It has been 2 weeks since the purchase of the car. We have texted, called and left number voicemails for Kenric, Larry, the General Manager, Sudip Guptha, and now a title clerk, Jackie and still have not received our trade in check or answers as to why the purchase price was listed higher on the sales contract. At one point, Larry said that the purchase price might have been higher to cover their costs to prepare the used car I purchased from when it was traded in. That makes absolutely no sense and when I asked for a better explanation, he was going to get back to me. Didn't happen. The reasons I have been given on why the trade in check is not available changes from: it takes a few days, we are waiting on the new loan to fund, waiting on the payoff to finalize, it takes 7 to 10 days, or the new answer is that they are waiting on the title...which we signed over on April 26th. I DO NOT RECOMMEND DOING BUSINESS WITH THIS DEALERSHIP. More

Honda Sales Associate This was the 3rd and final dealership stop I made to find the best deal. The sales dept. did a great job in giving me the best price on my CR-V. C This was the 3rd and final dealership stop I made to find the best deal. The sales dept. did a great job in giving me the best price on my CR-V. Couldn't be happier! More

MGary @ Service was best I arrived at Honda of OM, about 10 min prior to my appointment. I was able to get help quickly and the service was fabulous. MGary greeted me took my I arrived at Honda of OM, about 10 min prior to my appointment. I was able to get help quickly and the service was fabulous. MGary greeted me took my info and started working on my RO (repair order) asap. When I spoke to him about my concern about one of my tires may be losing air, he said: "I will have them look at all the tires.". Over the phone (call center) told me approximate 30 min, Gary informed me it would be about 45 min. I got my car back within 30 min. I also received complimentary car-wash, (1st time at any Honda Dealership). I am very pleased that I stopped by here. It was my first time at this dealership.As long as I work at OM, I will keep coming to this dealer. P.S. The service was so good, I created this account to write about it. Brad More

Excellent, professional people at Honda Owings Mills We were so happy with Kenric, Q and Leendert!!! We bought two vehicles!!! A Honda Accord Touring 2.0 and Honda Pilot Elite!!! Absolutely the BEST prof We were so happy with Kenric, Q and Leendert!!! We bought two vehicles!!! A Honda Accord Touring 2.0 and Honda Pilot Elite!!! Absolutely the BEST professionalism, commitment, honesty, respect and a high emphasis on customer appreciation. Simply the BEST place and BEST people!!! More

Great Customer Service By default, I am bias toward Honda. That said, I look for customer service when shopping for a car and that's exactly what Honda of Owings Mills provi By default, I am bias toward Honda. That said, I look for customer service when shopping for a car and that's exactly what Honda of Owings Mills provided. Their salesman, Mr. Kean Thompson, was forward and to the point, eliminating dealership fluff I have seen in other dealerships. In his words, he said "lets get the financial part right first" and everything else will fall into place. Thank you for a wonderful experience. More