Honda of Owings Mills

I visited on August 28, 2026, to have my car serviced for a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally wo a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally work with a specific advisor because this was not my first visit. I told him I did not, and I explained the reason I brought my car in. I received a text with short video showing the courtesy inspection findings and recommendations. Ellery also called and clearly explained what needed attention now and what could wait until my next scheduled service. The service was completed on time, and overall, I was very satisfied with the experience. More

Experience was good. Time for job to be done was accurate. Personnel were friendly and professional. Time for job to be done was accurate. Personnel were friendly and professional. More

Very smooth trade in and purchase of a new car! Everyone was great and very helpful! Everyone was great and very helpful! More

Ms Cynthia was very professional and courteous. She prioritized customer values and made the visit a pleasant one. She prioritized customer values and made the visit a pleasant one. More

Excellent service fast service qualified service, responsive, service quality, service, supportive service, meaningful service, expected service responsive, service quality, service, supportive service, meaningful service, expected service More

Service Advisor was informative and attentive to all details. Gave us a phone number to text if we wanted information. details. Gave us a phone number to text if we wanted information. More

Quick service and good communication keeping me informed of the progress on service and they washed the car when they finished of the progress on service and they washed the car when they finished More

Lack of time management: They said the job would be done in 2 hours but actually it took 3 hours. in 2 hours but actually it took 3 hours. More

Excellent service from Ellery in the Honda Service Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attenti Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attention to detail and his follow-up afterward to make sure everything was going well with my vehicle. Ellery truly cares about his customers and provides outstanding customer service. Definitely 10 out of 10! Thank you, Ellery, for the fantastic job and for always taking great care of me and my Honda! More

Worked with Josh - was very helpful and informative- took care of the issues and the car is back to normal care of the issues and the car is back to normal More