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Honda of Owings Mills

Owings Mills, MD

4.6
1,835 Reviews

9701 Reisterstown Rd

Owings Mills, MD

21117

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Showing 1,835 reviews

August 07, 2026

Josh was great in and out with a recall in a hour nice job thanks More

by geraldrice2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 11, 2026 -

Honda of Owings Mills responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 04, 2026

Customer service was great from the service to the shuttle driver. I was accommodated well. More

by gillkevin11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellery Queen
Aug 05, 2026 -

Honda of Owings Mills responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

For the most part, service and sales have been good experiences. There have been no major issues or concerns More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia
Aug 01, 2026 -

Honda of Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

The Windshield washer fluid was completely empty after service. The System update message still on dashboard. More

by lorin_barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Aug 06, 2026 -

Honda of Owings Mills responded

Please allow me to apologize that we did not provide you with our goal of 5-star service. I am sorry that we did not add windshield wiper fluid, and we did not reset the minder light. Tim Hardiek, Service Director, will contact you to schedule a time, convenient for you to return to correct these items. I am confident that Tim will resolve this matter to your satisfaction. Thank you for taking the time to share your experience and for the opportunity to improve the service we provide. Rose Bayat, General Manager rbayat@group1auto.com

July 30, 2026

Had done warranty work through in the past. Thought they were ok. But now after getting additional work done with them, the experience has soured me on doing repairs through a dealer More

by S Shifflett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Aug 01, 2026 -

Honda of Owings Mills responded

Please allow me to apologize that we did not provide you with the level of service you expect and more importantly deserve when doing business with us. I am very sorry for our lack of follow-up. We understand that having your vehicle is not easy and when things do not work out as we planned, we evaluate our performance and learn from our mistakes. Regardless, I am sorry that we let you down. Please know that we will use your feedback to provide additional training to our team. Thank you for taking the time to share your experiencer and for the opportunity to improve the service we provide. Rose Bayat, General Manager rbayat@group1auto.com

July 28, 2026

First of of all everybody from the car preparer (he put in the paper protection) to my service manager "Josh" was awesome 👌! Josh was friendly and not pushy, he didn't pressure me for other services. My More

by baitch43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, service
Jul 29, 2026 -

Honda of Owings Mills responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2026

Josh was very polite, professional and informative. The service was fine in a timely manner More

by pbkament
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 29, 2026 -

Honda of Owings Mills responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2026

Although site was under construction I truly appreciated my experience with Group 1 dealership. All my expectations were meet, including wait time and customer service. I intend to keep them as a valuable r More

by djjones19612000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shaukh
Jul 24, 2026 -

Honda of Owings Mills responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2026

This dealership usually has great customer service and reliable work. I like that they keep you updated when they are servicing your car. And the wait time is reasonable. More

by genupass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
Jul 20, 2026 -

Honda of Owings Mills responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 17, 2026

It was a pleasure purchasing my vehicle at honda, and still a pleasure having it serviced, by BLAKE the service advisor, beautiful young lady to work with, just awsome. More

by Shawn Mcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service, also Big Country in sales., Q Sue, Guillaume Mimoun, Jeannette Shalaby
Jul 18, 2026 -

Honda of Owings Mills responded

Hi Shawn, we're happy you found our staff to be so supportive during your experience here at Group 1 Honda Owings Mills. Please let us know if there is anything else we can do for you; we are more than happy to help!

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