Honda of Owings Mills

Not the same as Northwest Honda :-( We've purchased 3 cars from Northwest Honda and each time was great except the last. Our most recent purchase was after the owners changed and it beca We've purchased 3 cars from Northwest Honda and each time was great except the last. Our most recent purchase was after the owners changed and it became Honda of Owings Mills. Our salesman Marques was great but we had a very poor financing experience (not Marques's fault at all). We came in already approved by our own bank, but were still bugged by the finance dept to get a loan someplace else. The rate was great so we did, but it took almost a month for the dealer to payoff our old car. And the dealer called us back for a copy of our ID for the new bank. Not sure what the rest of the delay was but we had to make another car payment on a car we no longer owned because for some reason it took forever to finalize our paperwork with the bank. Finally, just before a second car payment was due, our old car was paid off by Honda of Owings Mills. They apologized and said the person responsible for the delay is no longer with them. I LOVE the service dept and Ms. Cindy always makes me feel comfortable, explains everything and makes me feel like I'm in good hands, so I'll be back for service. Not sure about purchasing again. More

Excellent service I have known Mark for years My family and friends had purchased more than 50 cars from Mark I will refer anyone who wants to buy Honda to him Neve I have known Mark for years My family and friends had purchased more than 50 cars from Mark I will refer anyone who wants to buy Honda to him Never have any bad experiences from Mark I remember there was one month Mark took care 8 of my friends. More

Best Car Buying Experience Hands down, buying my 2013 Civic Si from Brandon was by far the best car buying experience I have ever had! Brandon came in on his day off to sell me Hands down, buying my 2013 Civic Si from Brandon was by far the best car buying experience I have ever had! Brandon came in on his day off to sell me a car! That alone speaks volumes to me! He was very knowledgeable and told me everything I needed to know about my new car! Larry Brooks in finance was just as amazing! He made my car buying process fun! I will be recommending everyone in the market for a new or used car to go to Honda of Owings Mills and see Brandon!! Awesome experience! More

Easiest car buying experience A friend recommended Q and Honda of Owings Mills, but I was skeptical. Everyone we dealt with there, however, passed our expectations. They were att A friend recommended Q and Honda of Owings Mills, but I was skeptical. Everyone we dealt with there, however, passed our expectations. They were attentive, answered questions, and didn't pressure. We got a great price, with great service. Scott even drove the car to us with the paperwork already prepared. He showed us the car's features and told us that he was always available for more questions. This is where we're going to buy our next Honda, and we're telling everyone that they should go here as well. More

Beyond my expectations!!!! Let me start off by saying the minute I walked in to the dealership, Hani greeted us at the door and was awesome from start to finish! Hani really has Let me start off by saying the minute I walked in to the dealership, Hani greeted us at the door and was awesome from start to finish! Hani really has a great way to communicate with customers, like he was born to do it. Hani was very honest and very patient with meeting our expectations in all aspects of the selling process. Hani explained everything in full detail, with a tremendous spirit, and great patience. At the very end, it was really late and Hani still explained all the features of the car to me like they had just opened for the day and it was an hour after their closing time. Q Sue was great and was able to work quickly since I arrived to the dealership late that evening after I left work. I loved how the team worked together to delivery their unique services to me. I also met the GM and he was great too! Very nice and professional staff! Working with Lane P. For financing was great and his service was impeccable. He was extremely patient and offered his best advice while we were hung on the many services we wanted to put on the car. I got there late and they even stayed and hour after their closing time while I was making final decisions. He explained all expenses in complete detail so I was aware of all the charges I would be responsible for. I walked out knowing all the ends and outs of my new purchase. I am so happy with the car and most importantly I know that I got it for a great price! This is one of the biggest decisions made in life and this team made it so easy for me. I'm excited to refer my friends that want to purchase a car and to do business with them in the near future. When I think of any recommendations I could make to anyone, this dealership will be at the very top of my list and who does not want a Honda??? Thanks for your outstanding service Honda @ Owings Mills! See you soon! More

Great car buying experience! We had a great car-buying experience at Honda of Owings Mills! We submitted an inquiry online and Brandon contacted us promptly about it. He went the We had a great car-buying experience at Honda of Owings Mills! We submitted an inquiry online and Brandon contacted us promptly about it. He went the extra mile to get us the car we wanted at the price we could afford. He was beyond patient, helpful, knowledgeable, and professional. We would HIGHLY recommend him and this dealership. They weren't pushy and gave us time to decide what we wanted to do. Brandon answered any and all questions we had and thoroughly explained everything to us. We got an awesome car at an awesome price! More

Excellent Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the feat Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the features in my new Ridgeline and told me to feel free to come in any time if I had any concerns or questions. More

Was excellent customer service Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpe Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpers the best financing manager always being a big help I would give both reps a 10 the best!! More

Extremely rude service manager behavior I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date to have part replaced I was told the appointment, which I had scheduled 1 week in advance, was not in their system. The service rep was very apologetic and courteous in trying to resolve the issue. When he brought me to his service manager he addressed the situation with the service rep without even acknowledging me. The manager simply told the service rep I would have to wait 2 hours if I wanted to be serviced today. The replacement part which Honda has advised can only be held by Honda Parts for a limited amount of time cannot be given to me because it is against the law. The defective passenger side airbag cannot be removed because the law does not allow it. My only alternative is to reschedule again with Northwest Honda and hope this time the appointment will not be lost. This is not only mindless behavior towards your customer but more importantly unsafe for a driver of a Honda. More

My experience at Honda of Owings Mills I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very prof I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very professional; he answered all my questions and walked me through the transaction without any heavy handed sales pressure. He was very patient in explaining the bells and whistles of my new car and told me anytime I have a question don't hesitate to contact him. Now that is customer service for you. Also, I dealt with Finance Director, Leendert Pijpers, as a repeat customer, who gave me a great deal. I will be back for my next Honda in a few years. More