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Honda of Owings Mills
Owings Mills, MD
1,388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 04, 2016
Rosland Mcgill and the staff were great with everything. I gave a 5 star rating because Rosland and the staff answered every questioned I had. They walked me through the process and explained every option I I gave a 5 star rating because Rosland and the staff answered every questioned I had. They walked me through the process and explained every option I had in detail. More
by Chris V
Employees Worked With
larry Brooks, Larry Brooks
July 23, 2016
A real Easy, No hassle purchase I came into Honda of Owings Mills (their new name) to test drive the new 2017 Honda Ridgeline Black Edition. I spoke with Robert before hand and the t I came into Honda of Owings Mills (their new name) to test drive the new 2017 Honda Ridgeline Black Edition. I spoke with Robert before hand and the truck was already to go when I arrived. Rob explained some of the new features and then let us take it for a spin - no pressure, no hassle. When my husband and I got back to the dealership, Rob presented a number that was fair and asked if we could make this deal work. It came down to how they valued my trade-in. They came back with a very fair and reasonable number. Bought the truck that night. Rob and company did a great job, and Honda of Owings Mills would get 5 stars except for the wait. This was in early July 2016 and there was new software installed in the dealership (a great update as all the purchasing is done in electronic format. Kudos). This led to an hour and a half wait for getting the paper work ready. I was 1 minute from giving Rob a handshake and telling him I would be back another day to buy the truck when Lee finally came out and said they were ready. I mentioned my irritation at us being left to cool our heels for so long with no information on what was going on and Lee explained the software upgrade issue. He promised to get us out in 20 minutes - did it in 18. I expect that any issues with the software upgrade is behind Honda of Owings Mills now. The sales team there did a great job in making the experience hassle-free. Rob in particular, is easy going and knowledgeable. I would recommend this dealership to anyone looking for a new car - the value of Honda vehicles speaks for itself. More
by Spotter
Employees Worked With
Robert Pullo
July 15, 2016
great experience Knew what I wanted and Robert was very accomodating with getting us the price and car color that I wanted. He kept in touch and let us know when the c Knew what I wanted and Robert was very accomodating with getting us the price and car color that I wanted. He kept in touch and let us know when the car would be in. More
by lisa
Employees Worked With
Robert Pullo
June 29, 2016
Great Dealership The dealership had very good service and everyone was friendly and made you feel comfortable buying a car from Northwest Honda and I would recommend t The dealership had very good service and everyone was friendly and made you feel comfortable buying a car from Northwest Honda and I would recommend to anyone and even get my next car from there possibly! More
by JustinD92
Employees Worked With
Larry
June 04, 2016
No hassle purchase! Anthony Gelfen was so helpful and easy to deal with, genuinely a nice guy. Go the Northwest Honda a buy car from him, you won't regret it! Anthony Gelfen was so helpful and easy to deal with, genuinely a nice guy. Go the Northwest Honda a buy car from him, you won't regret it! More
by krush3212
Employees Worked With
Anthony Gelfen
May 27, 2016
Excellent Service! We recently purchased a 2016 Honda Pilot from Northwest. After a subpar experience at another dealer, my husband and I decided to look elsewhere. I We recently purchased a 2016 Honda Pilot from Northwest. After a subpar experience at another dealer, my husband and I decided to look elsewhere. I emailed Northwest on a Saturday and they got back to me within a few hours! From there I was able to set up an appointment a few days later and drive away with a new car that day. They had exactly what we were looking for, never pressured or tried to upsell us on anything, and were beyond patient and kind since we had our two young children with us. We worked with Robert who was so personable and took time to chat with me and share pictures of his kids while my husband was test driving the car. They gave my husband and I plenty of space and time to talk over finances and the deal we were making. We left there knowing that we got a great deal for our trade in but also an amazing deal on our new car. More
by hpippin
Employees Worked With
Robert Pullo, Ben, Dawn
May 19, 2016
Superb! I came in with my eighteen year old 1998 Acura CL 2.3 with 268500 miles and I haven't had a car payment in 15 years!! This was my first experience to I came in with my eighteen year old 1998 Acura CL 2.3 with 268500 miles and I haven't had a car payment in 15 years!! This was my first experience to purchase a new vehicle and it was awesome! I love my CRV EX-L !!! Mel Ross is so professional and went beyond the call of duty to make sure I was taken care of. He took the time to explain everything during the purchasing process and he explained everything to me about my CRV after the purchase which I needed after coming out of a car with NO computerized gadgets!!! LOL!!! Mel made the experience wonderful! He's the best!!! Kim Calhoun More
by Kimmycal
Employees Worked With
Melvin Ross, Donna in Finance
May 13, 2016
Reluctant buyer exceptional service from start to finish from the salesman to the financial officer. The staff was knowledgeable. I was only considering 2 cars and le exceptional service from start to finish from the salesman to the financial officer. The staff was knowledgeable. I was only considering 2 cars and left with 1 of them. More
by rcalloway
Employees Worked With
Branden Mitchell and Mathew Gshort
April 30, 2016
Awesome Customer Service! I had the best experience at Northwest Honda (Certified Used) dealership! Derek made everything easy! The whole process was pretty much completed over I had the best experience at Northwest Honda (Certified Used) dealership! Derek made everything easy! The whole process was pretty much completed over the phone! I only need to come into the dealership to test drive the vehicle and sign my paperwork! It was extremely painless! Kudos to Derek and Larry! More
by Lenise86
Employees Worked With
Derek Gould and Larry (Finance)
April 18, 2016
Amazing experience! Already knew what I wanted and they had it - at the best price - no crazy extras - all via the web! No haggling or manager "discussions" needed! Rob Already knew what I wanted and they had it - at the best price - no crazy extras - all via the web! No haggling or manager "discussions" needed! Robert and Leendert closed the deal and had me out the door in my new car in record time! More
by happydrvr111
Employees Worked With
Robert Pullo, Leendert Pijpers
