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Honda of Owings Mills
Owings Mills, MD
1,464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,464 reviews
August 09, 2016
Life-saving Car Buying Experience! My husband and I were in the need or a new car because his old car did not suit our family's needs anymore. We had just came from another dealership w My husband and I were in the need or a new car because his old car did not suit our family's needs anymore. We had just came from another dealership with absolutely terrible service. At that point, we were exhausted and weary of what our experience would be like at the Honda dealership. Nevertheless, our experience was superb! Melvin was superb and restored our enthusiasm for the car buying process. His approach was perfect. He greeted us while we were looking around outside and did not immediately ask us about anything related to numbers. He genuinely wanted to know what we were interested in and what we were looking for. From that moment on, he was considerate (got us into a vehicle quickly and out of the heat), bought us water, and even accommodated us by letting us move our car seat into the test drive vehicle so that our whole family could experience the test drive. Melvin was completely honest throughout the entire transaction and always made sure that we were satisfied with everything, right down to the color of the vehicle (which he had our specific color and vehicle brought over to the dealership from another dealership). We highly recommend Melvin for your car buying experience. He will make your experience enjoyable! More
by The Nelsons
Employees Worked With
Melvin Ross
August 09, 2016
Pleasantly Surprised My car was totaled on May 6 so I had to get another car. Only had my car for a year so car shopping was the last thing on my mind but I had no choice. My car was totaled on May 6 so I had to get another car. Only had my car for a year so car shopping was the last thing on my mind but I had no choice. Owings Mills Honda was my first stop and my last. My salesman Reginald "Reggie" Peterson was so pleasant and patient. I was very hesitate and uncertain but Reggie made my visit worth while. He showed me all my opinions and available Hondas. I know I took forever trying to make up my mind but Reggie was pleasant and smiling the entire time. He was helpful and acknowledgeable which made me buying my new car really easy. More
by Zoey176
Employees Worked With
Reginald "Reggie" Peterson & Larry, Larry Brooks, Reggie Peterson
August 09, 2016
Finally a great experience buying a car! I was in and out with a new car in only two hours. Time was important to me as I had traveled from two hours away to this dealership. Staff was very p I was in and out with a new car in only two hours. Time was important to me as I had traveled from two hours away to this dealership. Staff was very personable and kind, from the salesman, to financing and the manager. The salesman was very knowledgeable about my car. This was the best car buying experience I've had out of many. I will definitely recommend this dealership to anyone. More
by LisaMarie
Employees Worked With
Quante Parrish , Quante Parrish
August 09, 2016
EXCELLENT SERVICE Was at a Honda dealership and wasn't getting anywhere so my daughter remembered Honda of Owings Mills so she got on the phone an talked to a very ni Was at a Honda dealership and wasn't getting anywhere so my daughter remembered Honda of Owings Mills so she got on the phone an talked to a very nice gentleman name MIke so we went there and met Melvin Ross at the door went in started talking and it was like OK OK now we're getting some where you're talking my kinda talk and playing my kinda music.So my granddaughter danced her happy a** out the door and got in a brand New 2016 Honda Civic Coup ..so yes we are VERY VERY HAPPY with the DEAL and the SERVICE . More
by Very happy Nana
Employees Worked With
Melvin Ross ..Customer Service Great /Very Friendly , Mike Thompson
August 06, 2016
Excellent Experience Hani made our experience at Honda of Owings Mills awesome. He was very patient with us in giving us details about the Honda Civic and Accord. I didn't Hani made our experience at Honda of Owings Mills awesome. He was very patient with us in giving us details about the Honda Civic and Accord. I didn't feel pressured into buying a car and he was very honest and upfront about every particular piece of information when it came to pricing and our trade-in. Thanks for your help in getting us into our car! More
by bzack
Employees Worked With
Hani Ayaad, Hani Ayaad
August 05, 2016
Great experience! Roslind was great she helped me drive off with the car of my dreams! She was great from the time I seen her until we left! Roslind was great she helped me drive off with the car of my dreams! She was great from the time I seen her until we left! More
by Sedamoo28
Employees Worked With
Mike Thompson
August 04, 2016
Rosland Mcgill and the staff were great with everything. I gave a 5 star rating because Rosland and the staff answered every questioned I had. They walked me through the process and explained every option I I gave a 5 star rating because Rosland and the staff answered every questioned I had. They walked me through the process and explained every option I had in detail. More
by Chris V
Employees Worked With
larry Brooks, Larry Brooks
July 23, 2016
A real Easy, No hassle purchase I came into Honda of Owings Mills (their new name) to test drive the new 2017 Honda Ridgeline Black Edition. I spoke with Robert before hand and the t I came into Honda of Owings Mills (their new name) to test drive the new 2017 Honda Ridgeline Black Edition. I spoke with Robert before hand and the truck was already to go when I arrived. Rob explained some of the new features and then let us take it for a spin - no pressure, no hassle. When my husband and I got back to the dealership, Rob presented a number that was fair and asked if we could make this deal work. It came down to how they valued my trade-in. They came back with a very fair and reasonable number. Bought the truck that night. Rob and company did a great job, and Honda of Owings Mills would get 5 stars except for the wait. This was in early July 2016 and there was new software installed in the dealership (a great update as all the purchasing is done in electronic format. Kudos). This led to an hour and a half wait for getting the paper work ready. I was 1 minute from giving Rob a handshake and telling him I would be back another day to buy the truck when Lee finally came out and said they were ready. I mentioned my irritation at us being left to cool our heels for so long with no information on what was going on and Lee explained the software upgrade issue. He promised to get us out in 20 minutes - did it in 18. I expect that any issues with the software upgrade is behind Honda of Owings Mills now. The sales team there did a great job in making the experience hassle-free. Rob in particular, is easy going and knowledgeable. I would recommend this dealership to anyone looking for a new car - the value of Honda vehicles speaks for itself. More
by Spotter
Employees Worked With
Robert Pullo
July 15, 2016
great experience Knew what I wanted and Robert was very accomodating with getting us the price and car color that I wanted. He kept in touch and let us know when the c Knew what I wanted and Robert was very accomodating with getting us the price and car color that I wanted. He kept in touch and let us know when the car would be in. More
by lisa
Employees Worked With
Robert Pullo
June 29, 2016
Great Dealership The dealership had very good service and everyone was friendly and made you feel comfortable buying a car from Northwest Honda and I would recommend t The dealership had very good service and everyone was friendly and made you feel comfortable buying a car from Northwest Honda and I would recommend to anyone and even get my next car from there possibly! More
by JustinD92
Employees Worked With
Larry
