Honda of Pasadena

The service is horrible. Whenever you try and contact your service advisor, they make you leave a message. They never return your calls when they say they will if at all. When they do, one of them had th your service advisor, they make you leave a message. They never return your calls when they say they will if at all. When they do, one of them had the audacity to say that he was waiting for my call though in our previous exchange he specifically said he would call me by 9am (he called me at 1pm). Every employee within the service department is argumentative. They cut you off when you’re speaking and don’t take responsibility for mistake they have made…and they make lots of mistakes. They broke a lug-nut putting on a tire, they said they checked the interior lights and they were fine when they obviously didn’t work. They did not identify the cause of a clicking noise that was immediately identified as a bad CV joint by another mechanic. To top this off, they stained the interior of our car with an orange type substance (it was clean when we dropped it off and in their care for three days) and refused to take responsibility for it. And when they refused to take responsibility they first said the reason they wouldn’t clean is because they couldn’t guarantee that it wouldn’t come out. Then they said it wasn’t their fault. They are constantly talking about doing the right thing and providing good customer service. Unfortunately they are all talk and nothing that they have done supports this. If you want to avoid needless aggravation and have a job done correctly, avoid Honda of Pasadena. The service manager there is Brooke Gomez and the Service Advisor was Andrew Pastoral. More

Danny gave us a great price over the phone - way below sticker and confirmed via email. We arrived with the Capital One Auto Loan cheque and our ID etc. He then gave us to Gordon who tried to strong arm sticker and confirmed via email. We arrived with the Capital One Auto Loan cheque and our ID etc. He then gave us to Gordon who tried to strong arm us into signing some document which he claimed was to check our credit rating (it was credit loan form) and verify that we were whom we said we were. According to Gordon, even if we'd turned up with a bag of cash to pay for the car in full, they would still need to check our credit record. Also, they claimed that the Capital One Auto Loan cheque was worthless there and no guarantee that we would not default - the reality is that Capital One would then be the ones chasing us, not Honda. In addition, they wanted us to sign a privacy release document that allowed them to give our details to their affiliates, other car manufacturers and basically the world. Basically the good price is the lure and then they would presumably reneg on this after pretending that our credit didn't check out. It was a tactic to try to get us to finance through them. We signed the credit loan document but crossed out that it was for a loan and wrote that it was for a credit rating confirmation - they tried again to get us to sign a clean copy. We walked out. Some really dubious business practices. When we got home, we read carbuyingtips.com/scams and it's listed as #5. More