Absolutely avoid, overpriced. - nickiemharrisrn
Absolutely avoid, overpriced. Unprofessional. Inattentive. Jimmy Thompson and John Lane angry men. Angel sales uninformed. I was lied to about my car’s fuel needs, an overpriced, practically worthless maintenance plan was sold to me by Jimmy Thompson who lied about where the car would be serviced. I was not given full disclosure of my car’s maintenance history. I ran out of gas on the way home from purchasing car, but cause they didn’t tell me my tank was empty (2.3 miles is all I needed to drive). After purchase research informed for what I bought I had been overcharged approx $5000. Reviews on Yelp share others feel gouged as well. Phone calls go unreturned. Receptionist repeatedly sent me to wrong departments or people. Lack of knowledge. It took dealership 9 months to follow through on repairing small leather tears and cosmetic fix on outside of car. Just never returned my calls, for months. Lots of excuses. Finance, Jimmy Thompson refuses to make an appt for me to sign necessary paperwork so as not to waste my time. I have to drop in and wait. He was absolutely verbally abusive yesterday. Had their been a camera in his office HR would have certainly intervened. I want a refund for the maintenance plan. Obviously I am not a priority and he took his frustrations out on me. He lacks impulse control! I dread having to see him to sign papers to cancel the plan, I’m literally very nervous. I couldn’t sleep last night. I have bought cars at 5 dealerships and this is by far the worst. Please note, the owner, John Hawkins, an older but extremely sharp gentleman who lives out of state is honest, kind and in every way honorable. He helped me twice when I had nowhere left to turn. John Lane called him “old and retired, not relevant”. I don’t know how much Mr. Hawkins is involved in daily operations, but when I needed him he was available and problems that had been dragged on for months were solved in minutes. This dealership is to be avoided at all costs.
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