I've been going to Princeton Honda for a year with no issues. I called about three weeks back to check if they provided detailing services and I was told they did detail cars. I was transferred to "Jose", who gave me an appointment. I left my car for a couple of hours and when I came back to pick it up, the front passenger side panel was spray painted and the paint completely messed up.
Jose told me, it was how the car was left to him. I went round to the service desk and was told that the detailing service was "contracted" to Honda and not part of the dealership. This was Chris speaking and he was really really standoffish.
Finally, after 4 more visits over two weeks and 10 phone calls, Chris's supervisor, Frank, agreed to get the panel repainted.
I left my car with them, was told the painting would get delayed and finally when I went to pick it up, the panel had a completely different color.
Frank had conveniently 'left' and none of the other employees including Chris would even acknowledge that my car was not fixed. They wouldnt even come out to have a look at it. Frustrated, I finally called the cops who took a report right on the honda princeton grounds. I'm planing to file charges. but never again am i visiting honda princeton again.
BTW, the email link to file complaints on their website, simply doesnt work!! Bah!