Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Princeton
Princeton, NJ
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,042 Reviews of Honda of Princeton
April 17, 2017
Full of tricks, yet very few results I am a first-time car buyer (lease) and came in with my parents who have been around the block a few times when it comes to buying cars, especially Ho I am a first-time car buyer (lease) and came in with my parents who have been around the block a few times when it comes to buying cars, especially Hondas. It was a pretty set deal that I was going to get a Honda soon (whether now or later in the month for my new job) and we came to Honda of Princeton, setting up a test drive and talk about pricing. We came in and right off the bat was asked about a price that we were looking at, we gave the number, lowballing it since we knew that the price of a down payment was going to increase with the addition of fees and consideration to monthly payments. Immediately the employee we worked with had a change of demeanor. Tapping his pen and underlining the number we gave as he shook his head. He then went on to tell us about a car he sold yesterday with a down payment that was doubled what we said, with significantly less yearly mileage, that seemed to barely get to the monthly payment that we were looking for. Knowing that this was absolutely ridiculous (whoever bought that car, you got ripped off my friend!) we said that we would come back later, a car wasn't necessary to us right at this moment. He insisted on keeping us there, constantly leaving to "talk" to his manager, Joe, about what they can do for us. This man walked around every solution EXCEPT for running the numbers and giving us a quote. He even offered to pay for my parking pass without telling me how much the car cost! I'm not lying when even now, a few days later, I have yet to get a solid pricing quote from this employee OR manager Joe. They didn't even bother to try and crunch numbers with us! We were more than willing to pay more down than what we had stated but they refused to budge, insisting that we either had to buy today. (Why? An Easter sale he says, with what balloons, signs, advertisements? I can't even tell you this Easter promotion because he didn't describe what that entailed.) Or we would be stuck with rapidly increasing prices from now on. So we left and found another Honda dealer in the area and got a straight forward quote on the phone with the salesman. He ensured us that this was no trick and the price he told us was 100% real. We drove as fast as possible from Honda of Princeton to this other dealership and within 30 minutes we were signing contracts for the same exact car model (with our suggested down payment plus all fees, minus a graduating student discount, our required mileage, AND low monthly payments). Honda of Princeton tries to ride on its name and location to sell the cars themselves. I don't care about how many people were there "because we sell these cars like hotcakes". You guys failed to make a personal connection with me and my parents failed to treat us like buying customers and failed to just give us a basic quote (all we asked for). Becuase we weren't jumping up and down to sign our lives (and my paycheck) away to you guys, you felt that we weren't worth the effort. That left a bitter taste in our mouth and it felt like you guys didn't appreciate our business. Just know that we had signed a contract an hour after we had left your dealership because of your poor service. I might just be one person, but I'm sure I'm not the only one scorned by the poor service. You need to treat every customer equally and see where you can work with them if they say that they are willing to pay down $1 or $10,000. If the credit is right, who are you guys to judge and deny me the basic right of knowing what I'm signing? The dealership was beautiful and I'm sure there is no malicious intent but the way we experienced Honda of Princeton was very unpleasant. If I have a family friend that is looking to buy a car, know that Honda of Princeton will be at the bottom of my list. I would rather have them drive farther away for good service than to drive a short distance to only be seen as a walking paycheck. More
by disappointed customer
Employees Worked With
Joe Bruno
April 13, 2017
Very Professional and Nice deal Nick was very professional. Our deal was completed with in 45 minutes from the moment we walked in . Barry ( mgr) was also very nice and brought the d Nick was very professional. Our deal was completed with in 45 minutes from the moment we walked in . Barry ( mgr) was also very nice and brought the deal to finish line quickly . In 3 hrs we were able to drive our new one. Price was excellent. Finance person was also nice. More
by carbuyer
Employees Worked With
Nick Donnoli
April 12, 2017
Knowledgeable and Professional Nick D. was helpful in my pursuit for a new car. His patience and product knowledge made the buying process a pleasant one. Thanks for all your help. Nick D. was helpful in my pursuit for a new car. His patience and product knowledge made the buying process a pleasant one. Thanks for all your help. More
by Content Car Buyer
Employees Worked With
Nick Donnoli, Jacqui Perry
April 11, 2017
Extremely professional! Rich Santos was so gracious and very helpful in my fourth time in leasing a car. He has always been efficient in providing the most helpful sugges Rich Santos was so gracious and very helpful in my fourth time in leasing a car. He has always been efficient in providing the most helpful suggestions in selecting the right car for me. I have never been disappointed with any of the cars I have leased. I have always recommended my friends and people I know to come to Princeton Honda and will continue to do so! More
by maria924
Employees Worked With
Rich Santos, Joe Bruno
April 08, 2017
Great customer service Helped me find a new car at a good price. The paperwork process went smooth and quick I didn't spend a lot of time at the dealership. Very good servic Helped me find a new car at a good price. The paperwork process went smooth and quick I didn't spend a lot of time at the dealership. Very good service. More
by emilyo
Employees Worked With
Nick Donnoli
April 04, 2017
Best dealership experience yet Jalil was very helpful. I had explained my past experiences with him from other car dealerships and he made sure I was taken care of. He got me into Jalil was very helpful. I had explained my past experiences with him from other car dealerships and he made sure I was taken care of. He got me into a better than I expected car for less than what I was paying now. I would highly recommend him. Thank you! More
by Jaz
Employees Worked With
Jalil McGaskill
April 01, 2017
Stellar Service- Joanne P. Took in my CRV for an oil change and was extremely delighted with the service I received. My car was totally serviced in less than an hour. Mike "The Took in my CRV for an oil change and was extremely delighted with the service I received. My car was totally serviced in less than an hour. Mike "The Advisor" exceeded my expectations with his professionalism, knowledge and very customer eccentric. It was a very positive experience with this dealership. Thank you. More
by Joanne P.
Employees Worked With
Michael Panos
March 28, 2017
Outstanding Service Jalil was an absolutely pleasure to work with! He was funny and engaging and was able to work through out lease agreement super fast! Would recommend Jalil was an absolutely pleasure to work with! He was funny and engaging and was able to work through out lease agreement super fast! Would recommend working with Jalil and the management team at Honda of Princeton to any of my friends,family, or associates. More
by Patrick Amice
Employees Worked With
Joe Bruno, Christopher Wells, Jalil McGaskill
March 24, 2017
Excellent salesman Excellent experience overall my salesman Jalil McCaskill was amazing very informative,knowledgeable,and courteous I had a great experience and when I Excellent experience overall my salesman Jalil McCaskill was amazing very informative,knowledgeable,and courteous I had a great experience and when I'm ready Imade coming back to Jalil for my next car Chris was also very good he went through my paper work page by page and my sure I had a great understanding of the contract More
by Hondapjnj
Employees Worked With
Chris Wells, Jalil McGaskill
March 20, 2017
Great dealer Richard Santos is a great sales person, I highly recommend him. He listens to what you want and respects your budget. Hes not pushy at all, the deale Richard Santos is a great sales person, I highly recommend him. He listens to what you want and respects your budget. Hes not pushy at all, the dealership staff is very friendly and seems like they care about you and your satisfaction. More
by herrera21
Employees Worked With
Rich Santos
