Honda of Princeton

NOT willing to be fair or go that extra mile So I have had 2 civics for about the past 5 years. Both have been leases (2012 and currently a 2014) and both times when I was negotiating a lease her So I have had 2 civics for about the past 5 years. Both have been leases (2012 and currently a 2014) and both times when I was negotiating a lease here at Princeton, Hamilton Honda went the extra mile and beat them out and gave me a better deal. I'm writing this review because of the fact that I have been coming here for my oil changes/service since moving back here and because this dealership is literally less than 10 minutes from where I live as opposed to the 55 minutes Hamilton is. A few months ago was killing time in the showroom and met Uma. This past week marks the second time I went in and tried to get a deal done in the past 4 or so months. But why am I writing this review now you say? Well I'm glad you asked! It is because Uma and whoever the finance manager she was talking to this time around were just unwilling to be reasonable and come up with a fair deal. I showed a fully detailed email bid by Hamilton Honda for the pilot EX-L nav and they were shocked and came back with a deal that was about $250 more than Hamilton's. But wait it gets worse. To make things even more just rude they appraised my car at $9,500 (2014 Honda Civic LX) Now I wasn't born yesterday I know dealers offer way less than what the private market is but the FACT is she herself a few months back appraised it at $11,500 just like the audi dealer next door did. And to even further prove that this dealership is just horrible, I went online to various websites like cars.com carsguru and on carfax.com and similar almost identical cars were selling and on the market for as low as $12,995 and as high as $18,995 So all in all this was the last time I will ever even bother trying to get any deal done here.Not only did they offer me a BS lease that was around $250 more then their competitor which I even had provided proof of. But they tried to short hand me on my current car by the thousands. It's obvious to me that they don't value or respect veterans or repeat loyal HONDA customers (maybe its because I went with Hamilton the first 2 times) I think I'll just bring my car here for the services which isn't too bad. To those that wrote good reviews to this dealer: I hope you all did your homework and compared to other local dealers before deciding to sign that dotted line here. If y'all got a good deal congrats. Maybe you guys got lucky or just dealt with other people More

One can surely visit for a good deal for certified cars!! It was a good deal indeed! Will suggest improvement over post sale communications, after almost three weeks of purchase I'm yet to get details on nu It was a good deal indeed! Will suggest improvement over post sale communications, after almost three weeks of purchase I'm yet to get details on number plate for vehicle! More

it was a very pleasant experience everything was handled professionally and was very pleasant. the car was for my daughter, and Miguel was very helpful. Dalton was terrific too ! We everything was handled professionally and was very pleasant. the car was for my daughter, and Miguel was very helpful. Dalton was terrific too ! We test drove the car and was sold right away. The process was quick and easy. More

It was plesant experiance. Uma made the experience not only pleasurable but memorabilia. I highly recommend her. She truly is the BEST. I highly recommend talking to Uma if yo Uma made the experience not only pleasurable but memorabilia. I highly recommend her. She truly is the BEST. I highly recommend talking to Uma if you are looking to purchase a vehicle. More

Positive attitude, and knowledgeable sales people Uma and Dan were very patient, attentive, and worked hard to insure I was completely satisfied with my purchase. It was more of a pleasant experience Uma and Dan were very patient, attentive, and worked hard to insure I was completely satisfied with my purchase. It was more of a pleasant experience as opposed to stressful.. More

2015 Civic purchase- dealer review We've been dealing with HOP since 1988. We have purchased many new cars there and always have had the service for these vehicles done there. The reaso We've been dealing with HOP since 1988. We have purchased many new cars there and always have had the service for these vehicles done there. The reason why we are repeat customers is we always get treated professionally, courteously and respectfully. If we ever had an issue, it was *always* resolved in a manner that made us happy. We recently purchased a new Civic and had the pleasure of dealing with Uma and Dan. Our buying experience was top notch not to mention the great price. We'll be back in another 200K miles for our next car. More

A very positive experience Dan Velentin let me lead the sales process by being comfortably responsive to my questions, while also pointing out the strengths of of his product wi Dan Velentin let me lead the sales process by being comfortably responsive to my questions, while also pointing out the strengths of of his product without criticizing other products. Very transparent. More

Excellent Service My husband and I purchased a 2016 Honda Pilot EX-L this week and were very pleased with our experience at Honda of Princeton. We had looked into sever My husband and I purchased a 2016 Honda Pilot EX-L this week and were very pleased with our experience at Honda of Princeton. We had looked into several different SUVs and knew what we liked, so when our 2003 Ford Focus died last weekend I went with my dad to check out the Pilot. I was prepared to sign and drive on Tuesday when we arrived but didn't actually believe that I would! Rich was a joy to work with, answering all of our questions and reviewing everything the Pilot has to offer. I appreciate that our negotiationing was quick and painless, and was very thankful to be addressed and spoken to as an individual, rather than ignored or talked down to due to being a woman like other dealers have done in the past. Raza was also very good explaining all additional insurance add-ons without making me feel pressured into buying. My husband is already talking about going back when he's ready for a new car, and we will definitely recommend this dealership in the future! More

Great dealership, stands behind products I purchased a 2016 Honda Civic EX-L from Honda of Princeton last Friday (3/18/16) but soon realized that the rear left tire's camber was noticeably of I purchased a 2016 Honda Civic EX-L from Honda of Princeton last Friday (3/18/16) but soon realized that the rear left tire's camber was noticeably off. I took the car back to the dealer and it stayed in the shop for a few days while they contacted Honda Engineering and made sure they fixed the car properly. There is no rear adjustable camber on the Civic so they made sure they were thorough. Strangely, the fix was to switch the upper arms and it miraculously went into spec and that fix was the foreman, Mark's idea lol A few days later (on 3/24/16), I finally spoke to the GM, Peter and not only was he wonderful but he put me in a BRAND NEW CAR. I have to say that I am impressed. Not only did the dealership put the brand new vehicle right on an adjustment rack to make sure nothing was wrong with the alignment/camber, they thoroughly checked the vehicle, performed all of the updates, installed LuxCare and gave me free mudflaps lol. The foreman, Mark, and Service Advisor, Dave, came out to me PERSONALLY and told me that they were seeing to it that the car was taken care of properly and thanked me for understanding and for my patience. The sales manager John and salesman Mike were equally great. Plus! Other members of the service team even thanked me as well. Expressing that they knew the story and that Honda is extremely concerned that there was an issue with a brand new Civic and that they were looking into it. The department also said they would start reading the internet more often to stay ahead of the game and asked me for links to forums haha I am honestly impressed with the service there, and how the dealer stood behind their product and did the right thing. It was not the dealer's fault but the factory that my vehicle had the rear camber out but they took responsibility. Bottom line: I would absolutely shop there again, their service is excellent and it's a stand-up dealership. - Alexandra Lipari More

New Car Leasing Experience The very difficult task of finding a new car that fit our budget and style we were looking for was made easy by the General Manager John, Brian Watkin The very difficult task of finding a new car that fit our budget and style we were looking for was made easy by the General Manager John, Brian Watkinson Sales Consultant & Raza Rind, Business Manager. HONDA of Princeton delivers outstanding customer service More