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Honda of Princeton
Princeton, NJ
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,035 Reviews of Honda of Princeton
April 24, 2020
Online purchase attempt. Deception, gaslighting, pressure, and just plain BS is what I got when I tried to purchase a car from these dirtbags. The online salesman was nice and answered all my questi pressure, and just plain BS is what I got when I tried to purchase a car from these dirtbags. The online salesman was nice and answered all my questions but in the end your typical car salesman BS is what I got. First they tell me they list cars used that are actually new just to get more attention. Then he tells me the price doesn't include destination then he misquotes the dest. fee. Then when I ask why his retail price is higher than MSRP, he doesn't answer the question just tells me it's obviously lower. The GM reached out and asked if I had any questions, that he could answer on the spot. I responded with some questions, he didn't respond. After applying for credit I asked for my rates, they said they need you in the store for that - complete BS. I asked for a trade in estimates, they again said they don't do that over phone/email - again, complete BS. Then they changed their minds! I am guessing due to other interest, they gave me an estimate wayyyy below value just to get rid of me because I had a hold on the car. Previous to that, they actually tried to use the hold as pressure to get me in to the store by a certain day or they would take it off - a day I already said I'd be there. The salesman more than once said I said things that I never did to gaslight me and pressure me. I understand it's an adjustment for them during these times and it's new to them but it's still a reflection of how they handle their customers. I would advise not doing business with them. You mean nothing as a customer. I ended up paying more for the same car elsewhere just to not deal with them and that was before the insulting offer on my trade. More
by rater12
Employees Worked With
Michael Diaz
Helpful February 28, 2020
Phenomenal Sales & Service! The Dealership That Cares! I bought my 2010 CR-V from this dealer and wonderful service advisors like Mike Panos and Everett kept it in tip-top shape over the past ten years. I bought my 2010 CR-V from this dealer and wonderful service advisors like Mike Panos and Everett kept it in tip-top shape over the past ten years. The wonderful cappuccino machines and fresh bagels in the morning make waiting for service a pleasure! She was just 40k short of 200K, and I was honestly looking to keep her for at least another five years. Sadly she was totaled, and I needed to replace her. MY CR-V saved my life, so another CR-V was the only choice for my next vehicle. I'm am now the proud owner of a gorgeous new 2020 CR-V Touring! The new technology is a definitely a learning curve, but the GM Barry Magnus, salesperson Chevelle Thompson, Sales Manager Frank G DiGoia & Finance Manager Mark Whitney made my dream car an affordable reality! Thank you so much, Honda of Princeton! I can't recommend this dealership highly enough! More
by IScribere
Employees Worked With
Chevelle Thompson, Mark Whitney , Michael Panos, Frank DiGioia, Barry Magnus
February 22, 2020
I had a wonderful experience with this service department after bringing in my '08 Accord Coupe for service. The staff was very courteous and efficient. after bringing in my '08 Accord Coupe for service. The staff was very courteous and efficient. More
by NEJ716
Employees Worked With
Michael Panos
January 17, 2020
Excellent sales, deal and quality!!! Very happy with the agreement made with Honda of Princeton for my first car. Julie Davis assisted us. She was professional and friendly. I highly reco Very happy with the agreement made with Honda of Princeton for my first car. Julie Davis assisted us. She was professional and friendly. I highly recommend Honda of Princeton. Excellent customer service in the service department! More
by Winnie
Employees Worked With
Julie Davis
December 31, 2019
Total Bait and Switch Scam! Went into the dealership in the morning to get pricing on a 2020 CRV EX-L. David Nock seemed like he was too busy to deal with me, but I asked for pr Went into the dealership in the morning to get pricing on a 2020 CRV EX-L. David Nock seemed like he was too busy to deal with me, but I asked for pricing and he showed me the numbers he just worked up for another customer on the same vehicle. Deal looked great on paper. I asked him - are you sure this pricing is for a 2020 model, not 2019 to which he confirmed - yes, definitely. After checking a few dealers, this was the best price so I picked up my wife and we went in to buy the car. Sat down with David and (he kept leaving the cubical and totally disorganized). Next, he proceeds to tell me he can’t give me the deal for cash, as they need to make money on financing. He told me I can pay off the loan in 6 mos and the dealership will reimburse me the interest I paid out of pocket. Still skeptical, I wanted to proceed. He left the cubical, yet again, for another 10 mins (so annoying) to come back and say “sorry, I made a big mistake. The pricing I gave you was for the 2019, not the 2020”. CLASSIC BAIT AND SWITCH TACTIC! Ended walking out mid signing papers. This was the second time I gave Princeton Honda a chance -I purchased a 2019 Accord earlier in the year and they were totaly scammers - they gave me a great deal via email, when when I went down there they told me that I was not an existing customer, so a $500 fee would apply, among various other fees, making the price they emailed me extremely different and noncompetitive. Ended up buying at Clinton Honda. OMG, night and day experience - Joe Vizzi was so helpful, didn’t pressure, and gave me a great deal. Take my advice and skip over this horrible dealership and go right to Clinton Honda. More
by MarioGislao
Employees Worked With
David Nock
December 20, 2019
A Total Win Win Situation!!!! Rich Santos has done it again!!! My wife and I just could not swing purchasing a New car at this time with 1 in College and 1 College Bound, But Rich Santos has done it again!!! My wife and I just could not swing purchasing a New car at this time with 1 in College and 1 College Bound, But both he and Uma ( A great Sales Manager) with absolutely no Pressure from them put us in a Sweet Lease option.. Total Win, Win Very Satisfied and will Recommend with 2 thumbs up More
by kleankevin
Employees Worked With
Rich Santos
November 19, 2019
Great sales ,Best Deal, Quality service! Very happy with the agreement made with Honda of Princeton. Julie Davis assisted us in buying the auto. She was professional and friendly. Our finan Very happy with the agreement made with Honda of Princeton. Julie Davis assisted us in buying the auto. She was professional and friendly. Our financing paperwork was processed quickly and we didn't need to spend the entire day there.I highly recommend Honda of Princeton. Excellent customer service in the service department! More
by James
Employees Worked With
Julie Davis
October 20, 2019
Best Deal, Great Service! I approached Honda of Princeton online. Got a quote instantly, which was best of the rest. I visited the dealership same day and got the car. Ms. Juli I approached Honda of Princeton online. Got a quote instantly, which was best of the rest. I visited the dealership same day and got the car. Ms. Julie Davis provided great customer service from filling out the forms, contacting insurance agency, coordinating with finance to briefing us about the new features of the car. More
by AAJan
Employees Worked With
Julie Davis
September 02, 2019
Great sales department Very happy with the lease agreement made with Honda of Princeton. Chevelle Thompson assisted us in leasing the auto we wanted with very little back an Very happy with the lease agreement made with Honda of Princeton. Chevelle Thompson assisted us in leasing the auto we wanted with very little back and forth like many dealerships. Unlike other dealerships, our lease paperwork was processed quickly and we didn't need to spend the entire day there. More
by joni50
Employees Worked With
Chevelle Thompson Jackie Nebula , Frank DiGioia
August 29, 2019
Quality service!! I highly recommend Honda of Princeton. Excellent customer service in the service department! From start to finish, I received excellent service from I highly recommend Honda of Princeton. Excellent customer service in the service department! From start to finish, I received excellent service from everyone involved with the repair of my vehicle. In my experience, everyone went above and beyond in assuring quality and professional service. Bill Demeter was especially helpful throughout the process. He is a true asset to Honda of Princeton. Bill was professional and friendly. He was attentive to the needs of my care with conscious and thoughtful consideration of my schedule when coordinating services. It can be stressful to bring your car in for service, but when it is easy and you feel cared for in the process, it eases "the pain." I was very pleased with the service received from the Honda Corporation and Honda of Princeton. I highly recommend Honda of Princeton to my friends and family. I will continue to be a loyal Honda customer for years to come thanks to the wonderful customer care and service. Much appreciated!! More
by Cait
Employees Worked With
Bill Demeter
