Honda of Princeton

Total Bait and Switch Scam! Went into the dealership in the morning to get pricing on a 2020 CRV EX-L. David Nock seemed like he was too busy to deal with me, but I asked for pr Went into the dealership in the morning to get pricing on a 2020 CRV EX-L. David Nock seemed like he was too busy to deal with me, but I asked for pricing and he showed me the numbers he just worked up for another customer on the same vehicle. Deal looked great on paper. I asked him - are you sure this pricing is for a 2020 model, not 2019 to which he confirmed - yes, definitely. After checking a few dealers, this was the best price so I picked up my wife and we went in to buy the car. Sat down with David and (he kept leaving the cubical and totally disorganized). Next, he proceeds to tell me he can’t give me the deal for cash, as they need to make money on financing. He told me I can pay off the loan in 6 mos and the dealership will reimburse me the interest I paid out of pocket. Still skeptical, I wanted to proceed. He left the cubical, yet again, for another 10 mins (so annoying) to come back and say “sorry, I made a big mistake. The pricing I gave you was for the 2019, not the 2020”. CLASSIC BAIT AND SWITCH TACTIC! Ended walking out mid signing papers. This was the second time I gave Princeton Honda a chance -I purchased a 2019 Accord earlier in the year and they were totaly scammers - they gave me a great deal via email, when when I went down there they told me that I was not an existing customer, so a $500 fee would apply, among various other fees, making the price they emailed me extremely different and noncompetitive. Ended up buying at Clinton Honda. OMG, night and day experience - Joe Vizzi was so helpful, didn’t pressure, and gave me a great deal. Take my advice and skip over this horrible dealership and go right to Clinton Honda. More

A Total Win Win Situation!!!! Rich Santos has done it again!!! My wife and I just could not swing purchasing a New car at this time with 1 in College and 1 College Bound, But Rich Santos has done it again!!! My wife and I just could not swing purchasing a New car at this time with 1 in College and 1 College Bound, But both he and Uma ( A great Sales Manager) with absolutely no Pressure from them put us in a Sweet Lease option.. Total Win, Win Very Satisfied and will Recommend with 2 thumbs up More

Great sales ,Best Deal, Quality service! Very happy with the agreement made with Honda of Princeton. Julie Davis assisted us in buying the auto. She was professional and friendly. Our finan Very happy with the agreement made with Honda of Princeton. Julie Davis assisted us in buying the auto. She was professional and friendly. Our financing paperwork was processed quickly and we didn't need to spend the entire day there.I highly recommend Honda of Princeton. Excellent customer service in the service department! More

Best Deal, Great Service! I approached Honda of Princeton online. Got a quote instantly, which was best of the rest. I visited the dealership same day and got the car. Ms. Juli I approached Honda of Princeton online. Got a quote instantly, which was best of the rest. I visited the dealership same day and got the car. Ms. Julie Davis provided great customer service from filling out the forms, contacting insurance agency, coordinating with finance to briefing us about the new features of the car. More

Great sales department Very happy with the lease agreement made with Honda of Princeton. Chevelle Thompson assisted us in leasing the auto we wanted with very little back an Very happy with the lease agreement made with Honda of Princeton. Chevelle Thompson assisted us in leasing the auto we wanted with very little back and forth like many dealerships. Unlike other dealerships, our lease paperwork was processed quickly and we didn't need to spend the entire day there. More

Quality service!! I highly recommend Honda of Princeton. Excellent customer service in the service department! From start to finish, I received excellent service from I highly recommend Honda of Princeton. Excellent customer service in the service department! From start to finish, I received excellent service from everyone involved with the repair of my vehicle. In my experience, everyone went above and beyond in assuring quality and professional service. Bill Demeter was especially helpful throughout the process. He is a true asset to Honda of Princeton. Bill was professional and friendly. He was attentive to the needs of my care with conscious and thoughtful consideration of my schedule when coordinating services. It can be stressful to bring your car in for service, but when it is easy and you feel cared for in the process, it eases "the pain." I was very pleased with the service received from the Honda Corporation and Honda of Princeton. I highly recommend Honda of Princeton to my friends and family. I will continue to be a loyal Honda customer for years to come thanks to the wonderful customer care and service. Much appreciated!! More

Too many games, disorganized and I dont trust them. I reached out via true car. The first response from the agent basically tells me she cant give me a price online and I have to come in. I explain I li I reached out via true car. The first response from the agent basically tells me she cant give me a price online and I have to come in. I explain I live out of state and helping my father but I get no where. (I purchased my CRV from them a few years back and had issues but I know it's under new ownership. )Then I get a new email from the supervisor who clearly doesnt know I have spoken to some one who says we can give you a price online. So I email back and say I was told you guys dont do online pricing. She says no that's not true. I explain I want to get most of the negotiating done ahead of time so I dont have to waste time going from one dealer to the next. She sends me a price... I ask for out the door price. She says call me I cant give that online because you can use it to get a "better" deal elsewhere. I kind of feel like well yea either give me your best price or dont. But fine i call, she doesnt pick up. Eventually calls and gives me a price. I tell her I already was quoted lower. She tells me she cant negotiate over the phone I have to come in. Then she says we do have a price match beat guarantee... up to $500. I said what does that mean. She says we can beat it by $500. I said but you said up to... she says yes could be $500 or $400 $350 etc... I say so I can come in and you offer me $1 less too. So how I wasted half a day. I said either give me your best price or not but I cant stand this game of "this is our best but if some one goes cheaper we can beat it". Well then you could do better you just dont want to. I feel it's such a shady way to handle things. I see things are no better there. More

Hamilton Honda truly cares about their customers! I walked into Hamilton Honda with my dad and automatically felt comfortable. The service was great! Zack is awesome! Great salesman. Truly pleased wit I walked into Hamilton Honda with my dad and automatically felt comfortable. The service was great! Zack is awesome! Great salesman. Truly pleased with my experience! More

Best service i ever had at a car dealer Brought my car in for regular maintenance and had a few other minor issues and they got the job done very quickly and all the service members could no Brought my car in for regular maintenance and had a few other minor issues and they got the job done very quickly and all the service members could not have been more pleasant to deal with. Thank you More

Educate yourself Make this your last stop if you are looking to get a new car . Was looking to complete a lease buy out, this dealership gave me a interest rate of 8.7 Make this your last stop if you are looking to get a new car . Was looking to complete a lease buy out, this dealership gave me a interest rate of 8.71%,however I was able to receive a 4.29% from Hamilton Honda. Educate yourself before going and don't feel pressured to say yes. At the end of the day this is a business and they are looking at what's best for the business. I was hoping to complete the process here because I have used this dealership to service my car since receiving it and never had any issues with the service department. The finance manager was not personable, helpful and he was rude. He referred to my down payment as chump change.That comment was the added cherry on top .I'll be a customer of Hamilton Honda going forward. More