Honda of Princeton

Cool and favorable place to conduct business. I am satisfied with the service that was provided. New Sales service is also good in terms of inviting and answering questions. satisfied with the service that was provided. New Sales service is also good in terms of inviting and answering questions. More

One of the very best dealers in the area. Matt Caroll, the sales guy, was very friendly, informative, quick to respond by phone/email to all technical questions I had, and got me a good deal on the Odysse the sales guy, was very friendly, informative, quick to respond by phone/email to all technical questions I had, and got me a good deal on the Odyssey touring model. I would highly recommend them for anyone looking to buy a new vehicle. More

It seems that many (but not all) dealerships put their energies into giving the customer a good experience when buying a car. Most neglect giving those customers a good experience, who keep their cars ove energies into giving the customer a good experience when buying a car. Most neglect giving those customers a good experience, who keep their cars over 3 or 4 years and need service. This is not true of Princeton Honda. After having a very bad experience with the service manager a Clinton Honda and finding that Princeton honda had good reviews of their service dept.,I went there and had my problem fixed for a lot less money (and aggravation). Matt was very friendly and helpful and the technicians made what Clinton Honda claimed was a big problem into a very small one. More

Stephen was great. He was knowledgable about the car and was responsive to all of my needs. He was accessible by phone and returned voice mails promptly. I will definitely do business here again. was responsive to all of my needs. He was accessible by phone and returned voice mails promptly. I will definitely do business here again. More

Steve was very cooperative and willing to help in every area. We bought this used car over the phone from Fort Myers, FL and Steve did a wonderful job. area. We bought this used car over the phone from Fort Myers, FL and Steve did a wonderful job. More

I pulled my CRV into the service bay and was greeted by my name. The customer lounge was incredibly bright, clean and comfortable, with someone serving coffee and baked goods. The dealership has always hel my name. The customer lounge was incredibly bright, clean and comfortable, with someone serving coffee and baked goods. The dealership has always helped me keep my car in good shape and aware of any developing issues. More

Working with Bob was wonderful. He answered all our questions and walked us through the buying process. Jim Miller took the time to work through a number of buying scenarios to find the one that worked questions and walked us through the buying process. Jim Miller took the time to work through a number of buying scenarios to find the one that worked best for us. The prep of the car was thorough too. Everyone we interacted with was very professional and friendly. And your dealership was spotless and bright. More

Princeton Honda Dealership provides a perfect experience for my service needs. I would have given a 5/5 had they not let me drive out the car from their dealership with a Air Bag/SRS light ON; but on lettin for my service needs. I would have given a 5/5 had they not let me drive out the car from their dealership with a Air Bag/SRS light ON; but on letting them know what happened, they quickly turned around and fixed the problem. To err is human, but to fix it quickly and rightly is quality that tells everyone needs a second chance. More

Great service. Very quick and friendly staff. Very knowledgable on the vehicles and a great selection. Plus free oil changes for the life of the vehicle! knowledgable on the vehicles and a great selection. Plus free oil changes for the life of the vehicle! More

We don't even know where to begin. What a horrible experience. By far the worst attempt to buy car we both have ever experienced. The salesperson Maxine, although was very helpful, she didn't have to experience. By far the worst attempt to buy car we both have ever experienced. The salesperson Maxine, although was very helpful, she didn't have to immediately down grade our trade saying it wasn't worth much "Before she even saw it". We then wanted to be honest with her and let her know we were looking at other makes such as the Scion FR-S and Focus ST. She then immediately down played those cars too as well as questioning their reliability. The appraisal process took about two hours. While waiting I looked up the trade in value of our Jeep from two sources. They told us our trade was in great shape, good I thought, however they offered us $4000 less than the book value. We were shocked and we wouldn't accept their offer. We told them the exact car we wanted. Once we saw the price, I was surprised to see how little they were willing to discount a left over car. I was told there was very little mark up on the car. So, I politely stated that I will pass on the offer. Then all of a sudden the manager gets involved and gave us a good price. Then we asked, about the value of our trade. The manager said he has it. However, it was still about $2500 less than what I had looked up. Tired and exhausted we accepted the trade offer. We went home and looked over the paper work. The price on the quote did not have the same MSRP or stock number that was on the window sticker. It was higher. I returned to the dealership and asked about it. I was told not to worry about the MSRP, just look at the discount I was getting. So, the manager corrected the paper work, however he also corrected the discount. "He lowered the discount he was giving us". We should have just said thank you and left. We decided to stay and asked if they could please at least give us $500 more for our trade. This way would only be about $2000 below NADA book value. The manager agreed. We then thought all was ok from then. Wow, we were about to step into major disaster. My wife drove down from work to sign all the papers with with me. The finance manager was great, with no issues at all. My wife left to go back to work. I waited while the dealer got our new car ready. From there things just fell apart. The salesperson wanted to know where the hard top and extra new pair of shocks were for our Jeep. Hard top? No, our vehicle was appraised with the soft top on, therefore, I am not willing to give you the hard top for free. Besides, I am already getting about $2000 LESS than NADA trade in value. Why would I wan to give the dealer a free hard top that cost us over $2000? Plus they wanted free set of shocks. Apparently, while my wife was talking about her Jeep to someone, she so also mentioned that she has a hard top for her Jeep and a new set of shocks. It was just a casual talk. She had no intention to give away her hardtop. The hardtop was and extra purchase that we made when we bought her Jeep. We also bought new shocks that we never installed due to time. We were just going to return the shocks. Because my wife mentioned that she had a hard top and shocks the dealer assumed that we were throwing it in. After agreeing to accept $2000 below book value on our trade, why would we ever want to agree to give Princeton Honda something for free. Never once did my wife mention that she was giving the dealer a free hard top or a free set of shocks. They simply assumed it. The hard top and shocks were never once written down on any document as being part of our trade. So, the manager Tom stepped out of his office, raised his voice at me and said if I don’t give them the hardtop and shocks the deal was off. How unprofessional. Then I asked the salesperson if they really wanted to do this because you know word of mouth can spread like wild fire. The salesperson went into the office and called Tom again. Tom said, “let’s just separate” What ever that meant, I said ok. He asked for my credit card and gave me a refund on my down payment. He then took all my paperwork and gave it to the finance manager and voided everything. This dealer completely wasted hours and hours of our time. They tried and succeeded in low balling us on a trade by over $2000. They insulted me, then demanded something that they were not entitled to. My wife had no intention in giving the dealer a free hard top especially after they tried to offer us $4000 less trade in book value. She only stated that she had one. She never at anytime told the dealer that our trade-in would include a hard top and shocks. After all, the dealer appraised our Jeep with only the soft top, and Not the hard top. If the dealer wanted the hardtop as part of the trade, they should have put it in writing and we would have turned it down for the $2000 less than trade-in book value that we got for our Jeep. There is some good news about this, we went to another dealer that same day and we got the exact deal without having to include the hardtop. The deal went smooth. Princeton Honda should be ashamed in the way they treated a returning customer. More