Honda of Reseda

I would NOT recommend Honda of Reseda. After driving my new car home, it suddenly stalled and rolled partway down my driveway into the street. I was unable to restart it because a secur After driving my new car home, it suddenly stalled and rolled partway down my driveway into the street. I was unable to restart it because a security feature had not been removed before I left the dealership. Mistakes happen, and I was willing to be understanding. What was most disappointing was the lack of communication. I called Honda of Reseda four separate times within an hour, speaking with reception each time and explaining that my brand-new car would not start. I left messages for both the Sales Manager and my salesperson, asking for someone—anyone—to call me back as soon as possible. Despite my repeated calls, I never received a return call or any explanation. After about two hours, a gentleman called and quickly fixed the issue. He was friendly, professional, and very helpful, and I truly appreciated his assistance. The following day, I returned to the dealership and spoke with the Sales Manager in person to express my concerns. Unfortunately, he seemed to brush off the situation as though it were no big deal. While I understand that mistakes can happen, I expected much better customer service and professionalism, especially after purchasing a new vehicle. The issue itself was forgivable. The complete lack of communication, follow-up, and concern was not. A new car purchase should be an exciting experience, not one that leaves a customer stranded and unable to get a call back when something goes wrong. More

This place is a joke. I wouldn’t recommend this sleazy dealership to anyone I care about. A bunch of male chauvinists who don’t care about their clients AFTER selling a ca I wouldn’t recommend this sleazy dealership to anyone I care about. A bunch of male chauvinists who don’t care about their clients AFTER selling a car to them. All these salesman care about is selling and that’s it. If a straight couple walks in, they assume the man has the wallet so they give him respect and attention while ignoring the woman. It left bad taste, yet I still leased a car from them. Huge regrets. They lack follow through, don’t follow up when they say they will, and the solution to any issue I’ve had is telling me to come in to the dealership. They don’t respect women (clients or employees) at all. I’ve seen very concerning behaviors there. They are dishonest liars, and I’ve noticed people working there for a few weeks and then quitting. The “managers” are cowards who will never speak to you directly over the phone and will not give their name. The one salesperson that was decent ended up having terrible things to say about their own previous employer after a month of working there. They quit along with many other employees. I REGRET COMING HERE. DO NOT GIVE YOUR TIME, MONEY, OR BUSINESS TO HONDA OF RESEDA. THERE ARE MUCH BETTER OPTIONS OUT THERE AND I WISH I COULD GO BACK. More

Shah is an excellent vendor and a great person, he is very kind and cool very kind and cool More

Great salesman Shah, he help me to buy mi first car, really love the experience. really love the experience. More

Great service. Amazing staff we were well cared for and shown around to what we were looking for. Would recommend buying with them. Made Honda shine for me Amazing staff we were well cared for and shown around to what we were looking for. Would recommend buying with them. Made Honda shine for me More

Great service ! Kind staff, great service! So grateful! Great salesman amazing very good experience for us Kind staff, great service! So grateful! Great salesman amazing very good experience for us More

Great service, very respectful Jorge Rodriguez was amazing very knowledgeable and understanding Saeid Mostajeran was patient, helpful and super fast amazing very knowledgeable and understanding Saeid Mostajeran was patient, helpful and super fast More

Amazing service. Professional and understanding. Daniel Carrera is amazing and Honda is privileged to have him. GO RESEDA!!!!!! Professional and understanding. Daniel Carrera is amazing and Honda is privileged to have him. GO RESEDA!!!!!! More

Rihana, Was very helpful, professional and made the process of buying and financing a car actually enjoyable. I felt at ease and positive throughout the five hours. Five stars for sure. process of buying and financing a car actually enjoyable. I felt at ease and positive throughout the five hours. Five stars for sure. More

We had the best service, thank you so much Leonard, Shaheer Ashley and Saeed for assisting us for buying our car, all happen in a day. You did all the possible way & beyond to help us. Truly appreciate Shaheer Ashley and Saeed for assisting us for buying our car, all happen in a day. You did all the possible way & beyond to help us. Truly appreciate it. More