Honda of Reseda

We bought a CR-V last Saturday for our son. Instead of being a celebration, the experience ended up being a 7-hour nightmare. First, they waned to charge $750 to transport the vehicle from anot Instead of being a celebration, the experience ended up being a 7-hour nightmare. First, they waned to charge $750 to transport the vehicle from another location. After some haggling, they took that out. Then they did not deduct the trade-in value (even though it was $2,000) from the price (even though the tax difference was $195). Then, they waited until all papers were signed before calling the other dealership in INDIO (!) to release the vehicle. On top of that, the vehicle was DRIVEN from INDIO, and had 174 miles on the odometer. All this while they gave the impression that it would arrive on a flatbed. So, we had to return THE NEXT DAY to take delivery. It had a scuff mark on the rear right fender, some minor scratches on the left front bumper, the interior was covered with fine sand (probably driven with the windows rolled down), the engine bay was full of dust and mud, the luggage rack on the top had dust and mud, the sun roof opening was dirty. In short, it was disgusting. It was supposed to be a NEW vehicle, not a used one. Not buying from there any more; also advising my friends to avoid Honda of Reseda! More

POOR CUSTOMER SERVICE. The singular reason I awarded 1 star was because someone FINALLY validated my poor experience and was kind enough to apologize for the team's unsati The singular reason I awarded 1 star was because someone FINALLY validated my poor experience and was kind enough to apologize for the team's unsatisfactory performance. I had an oil change appointment for 2:30 and was told it would be done between 4-430. I walked up to the service desk twice and no one acknowledged me in any kind of way UNTIL I asked for support both times. After waiting for 2 hours and 45 minutes, I saw my car just sitting in the lot when the text app showed the car had not evne been serviced yet. After asking for help, one gentleman (not the person in charge of my appt) asked around and discovered my car was ready, so I was waiting for NOTHING after 2+ hours. The team would genuinely benefit from a refresher on customer service, including topics such as greeting the customer, communicating the circumstances in a timely manner, and acknowledging errors. I hope my next visit won't be a repeat of this one More

Dishonest Service Department. Avoid this dealership.. Non disclosed service charges assessed without repair consent. Worst Honda dealership in SoCal, probably worst nationwide Avoid this dealership.. Non disclosed service charges assessed without repair consent. Worst Honda dealership in SoCal, probably worst nationwide. Inflated charges for even warranty work. Service department was empty, I can see why now... More

Bought new car last Saturday. On drive home, notice heavy vibration on freeway and a crooked steering wheel. Park vehicle, notice the 3M clear shield on edges of doors are peeli On drive home, notice heavy vibration on freeway and a crooked steering wheel. Park vehicle, notice the 3M clear shield on edges of doors are peeling away; broken rear screen clip. Contact sales rep, tells me to come in to service. 8 hours later, they call me for pick up. Pick up the car, notice my wheels are scratched and scuffed since they took off all tires and wheels to re balance and re align. Also notice a 1" paint chip or ding on my door panel...Manager was not on duty so rep took pics and now waiting for resolution. 2025 Honda with 10 miles on the odometer... Stay away from this dealer!! More

On June 26, 2024, I purchased a 2025 CR-V LX (VIN: 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The foll 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The following day, I encountered difficulties in attempting to reach the Finance Manager. After a couple of days, I successfully spoke with him, and he assured me that he would address the issue; however, no action was taken to resolve it. On June 28, I communicated with Brandon Guerrero, who also assured me that he would attend to the matter and follow up with me. Unfortunately, I did not receive further information from him until I made subsequent phone inquiries. During these calls, I was informed that the Finance Manager was responsible for resolving the issue. I subsequently contacted Eli Yazbek, who reiterated that he would take care of the matter. I visited his office the following day to confirm progress, at which point he indicated that they were in the process of rectifying the paperwork. I requested a new set of documents mirroring the original paperwork but with my correct name. He assured me that these would be mailed to me. Regrettably, I have not received any updates from Honda of Reseda regarding this matter, nor have I obtained the amended paperwork. Last week, I received a check from Honda of Reseda that contained my misspelled name, rendering it impossible for me to cash. I am perplexed that their financial institution has continued to process monthly charges without recognizing the discrepancy in my name. During a recent communication with Honda of Reseda, the representative assured me that the General Manager would contact me shortly but declined to provide his name. Upon requesting his name, the representative terminated the call. When I called back, the subsequent representative claimed to be unaware of who had previously answered my call. Given the nature of Honda of Reseda's small and open office environment, it should be manageable to identify the personnel present. When I solicited the name of the representative, he persistently evaded the question, stating that the General Manager was currently in a meeting and would return my call promptly. This promise, however, has yet to be fulfilled. I find this entire experience to be unprofessional, as I feel I am engaging with individuals lacking the ability to handle customer concerns appropriately. It is concerning that personnel in this capacity do not exhibit the professionalism expected in the automotive industry. More

I went to purchase a vehicle from Honda Reseda based on the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to De the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to Dennis. We test drove the vehicle and was set on making a deal. First of all, they added a tracking system ($1900) without discussing the product, including it in the out the door price. When I told them I did not want the product and gave them an offer, Dennis became rude, argumentative and disrespectful, telling me I didn’t care about the purchase. The Manager Amir came over and was much more pleasant but refused to complete the sale. I asked if they would come down on the price ($499) on a used vehicle that had been on their lot for over 7 mos. They refused to budge. The younger salesman today doesn’t feel they have to work for their sales anymore. Where are days where they you greeted when arrived and you almost never paid full sticker price. Dealerships were willing to work with the customer and truly earned your business. Dennis Parado was very unprofessional admitted to knowing nothing about the car. He could not answer any questions about it. After reading on line reviews of the dealership, I can agree with most because I was subjected to a similar experience. More

After months of looking, and deciding to get a Honda vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was loo vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was looking for in a car, he was very helpful. His manager Tony, really nice man, helped me a lot in getting the best price, kind and professional. You can tell everyone likes working there. So skip AV and SCV dealers come see their lot of new and used inventory. I love my Honda Pilot :))) More

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee th to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers. More