Honda of Salem

I took my car in on November 8 to get an oil change and I got a text message from Ashely saying they found a coolant leak when I picked up my car she wasn't there and the girl that checked me out said she wo got a text message from Ashely saying they found a coolant leak when I picked up my car she wasn't there and the girl that checked me out said she would be giving me a call to follow up on it. I never heard back anything so I called backDecember and called twice and order to hear anything back and finally messaged me back on December 21 saying it was covered by warranty but that it was back ordered and that she would give me a call once they have it. She did not explain to me that there was $100 deductible she sent me a screenshot of paperwork I signed but never verbally explained to me that I had $100 deductible She just told me that I had to put the address down of where I was going for my Lyft ride home and told me to wait on the other side of the wall so luckily I had the funds for it but communication about deductible or any money service is going to cost I think is highly important for the customer More

Always complete info on any car issues or what needs to occur in the future. occur in the future. More

I had the most amazing experience with my first detail at Honda. Jordan helped me out quickly and sufficiently. Will definitely come back for any work I need! Honda. Jordan helped me out quickly and sufficiently. Will definitely come back for any work I need! More

The service rep was great. I was a little bummed out to find the “prepaid service plan” I bought didn’t include tire rotations. Luckily I didn’t need the rotation but it feels I was a little bummed out to find the “prepaid service plan” I bought didn’t include tire rotations. Luckily I didn’t need the rotation but it feels weird. More

Service was quick and done well. Clean and warm facility. Steve was a pleasure to deal with. Clean and warm facility. Steve was a pleasure to deal with. More

Efficient and professional. Very good explanations. Patiently explanation and work completed in timely fashion. Well done. Very good explanations. Patiently explanation and work completed in timely fashion. Well done. More

Unreasonably priced for simple diagnostic steps. Almost to 2000! To clean spark plugs? I laughed so hard after I heard that and got off the phone. Almost to 2000! To clean spark plugs? I laughed so hard after I heard that and got off the phone. More

Clean, pleasant staff, on time with the service Kind of surprised that the car wasn't washed at the end of my service appointment surprised that the car wasn't washed at the end of my service appointment More

Went well and quicker than I expected. They were very thorough in their work. Thank them for me. They were very thorough in their work. Thank them for me. More

Everything was great Kind friendly informative fast service with a smile detailed and explained service and vehicle inspection service with a smile detailed and explained service and vehicle inspection More