Honda of San Marcos

I got burned. I recently purchased a 2014 Pilot with 83k I got burned. I recently purchased a 2014 Pilot with 83k on it. I bought it as is with a promise that if anything major went wrong in a short period I got burned. I recently purchased a 2014 Pilot with 83k on it. I bought it as is with a promise that if anything major went wrong in a short period of time they would cover the labor and I would supply the parts. Well two weeks and less that 2000 miles later the hydraulic tensioner for the timing belt failed rendering the car unsafe to drive as it has an interference engine and a loose timing belt can cause major engine damage. I called and left messages for the salesman to call back and he never did. I had to call 5 times to get a response. I texted back and forth with the salesman several times and often he wouldn't respond for days if at all. His voicemail was full and I couldn't leave messages. When he finally started communicating with me the responses were slow and worthless. The origional offer of labor was recended. I asked for them to sell me the parts at cost and they agreed. The price they gave me for the parts required to make the repair was more than double what I could purchase them for at other honda dealerships. I just ordered the parts from Honda Parts Now for less than half the price they quoted so I can get this thing back on the road. They should have made it right but did not. I will not be going back and will let everyone I know to stay away as they blatantly lied to me to make a sale then gave me the run around for 3+ weeks when I did have a problem. More

Thankful Canadians - Top Notch Service There was an AC issue with our new 2019 Honda Passport, and just getting to Texas for March 1, we knew we didn't want this to ruin our month vacation. There was an AC issue with our new 2019 Honda Passport, and just getting to Texas for March 1, we knew we didn't want this to ruin our month vacation. Austin and others in the Service Department quickly got the vehicle in for diagnosis. Once the parts were in stock, the repairs were made quickly and professionally. Being a vehicle purchased in Canada, there could have been issues processing the warranty work - not here! A big thanks to all that helped get us back to enjoying our time in Texas. More

Consistently Top Notch Honda Dealership Just bought my 3rd Honda yesterday from Honda San Marcos. The deals and customer service can't be beat! Consistent excellent customer service and pr Just bought my 3rd Honda yesterday from Honda San Marcos. The deals and customer service can't be beat! Consistent excellent customer service and prices More

Great experience Best car buying experience we have ever had. From first phone call to financing was very easy and no pressure. Would highly recommend considering this Best car buying experience we have ever had. From first phone call to financing was very easy and no pressure. Would highly recommend considering this dealership whether new or used vehicle. More

Great Deal, + Great Customer Service= Great Dealership I can't say enough good things about this dealership. I live in Schertz but I drive all the way to San Marcos just to buy my vehicles. My family and I can't say enough good things about this dealership. I live in Schertz but I drive all the way to San Marcos just to buy my vehicles. My family and I have bought 3 cars from this dealership and we'll buy again when the time comes. My salesman Radar went out of his way to get me a super deal. More

Terrible car buying experience I give one star only because the salesperson was knowledgeable about the car my wife and I were interested in buying, but the bottom line is that he ( I give one star only because the salesperson was knowledgeable about the car my wife and I were interested in buying, but the bottom line is that he (and management) ended up being unprofessional. We were kept there for hours while the managers were deciding if they were going to honor OUR price with a trade-in. We got hungry and told them we were going to go have lunch and they could let us know when they have made a decision. Well, never heard from them. My wife text the salesperson back and was told he was busy but would get back in a few minutes. Never text back. She text him back hours later and told him to just forget it. He text back saying to let him know if there is anything else he can do for us...Really? They did'nt even have the courtesy to tell us they could not meet our price. Wasted our whole day messing with them. Went to another dealership and got a better deal! More

Great Customer Servicde We bought a preowned Jeep from Honda of San Marcos and found a few items that needed to be taken care of... The items were handled promptly and to our We bought a preowned Jeep from Honda of San Marcos and found a few items that needed to be taken care of... The items were handled promptly and to our satisfaction. Thanks to our sales rep Larry Reeves for making the purchase process so easy. Also thanks to service manager Dusty Baker for handling the repair items so promptly. All the dealership staff we came in contact with were friendly and helpful. When we are ready to replace our CRV, we'll be back to Honda of San Marcos. More

If I could rate it 0, I probably would. My true rating is 0 STARS, BUT the fellow who worked with me was pretty knowledgeable and knows how to tour a car, so +1 star for that. Typical sto My true rating is 0 STARS, BUT the fellow who worked with me was pretty knowledgeable and knows how to tour a car, so +1 star for that. Typical story. Went in looking for a used civic, and fell in love with a hatch(obviously falling in love was a huge mistake). They gave me the listing price which was actually 1000 more than the listing price that they had online. Told me the best they could do out the door, was a couple hundred more than the listing price they had given me. I left. I thought about going back, but after reviewing their price online I noticed that not only was their listing price at the dealership 1.5k over the fair market range, what they left me at was basically either right above the fair market range or at the very high end of it. Went down the road to another honda and walked out with an BRAND NEW accord for 400 more than what they wanted to screw me out of. Let me reiterate that... BRAND NEW. I left with a better car, in better condition, 7 miles, for $400 more. I can only imagine how they stay in business by fooling poor folks who decide to settle for their scam. Car shopping as it is is hard and stressful enough, don't waste your time here. More

I can't NOT share my experience with Kenneth Curtis at Honda After multiple terrible experiences at dealerships in Austin, I checked out Honda of San Marcus after my car was totalled in July. I hadn't planned to After multiple terrible experiences at dealerships in Austin, I checked out Honda of San Marcus after my car was totalled in July. I hadn't planned to be car shopping, having just purchased my dream car two months prior. So, I wasn't excited to be test-driving cars on my now, super-low-budget. And I certainly wasn't in the mood to deal with used-car-salesman-shenanigans. That's why, more than ever, to work with someone who seemed to care more about me as a human than me as a potential customer, was a shock, a surprise, and a delight. Kenneth Curtis showed me what I asked to look at, without ever asking what I do for a living. Kenneth was friendly and laidback. My decision to purchase seemed not to affect how his day would go. Even his manager Adrian was genuinely friendly and un-xxxxxx-y when I left to check out other dealerships. I was never called by this dealership during the decision-making process. I was never asked intrusive questions aimed at fueling a sales pitch. I was never rushed or pressured. I felt valued as a person, whether or not I purchased a vehicle. No question, I will return to Honda of San Marcos when I am ready to purchase my next vehicle. Hopefully Kenneth Curtis is still there, because I really appreciated working with him and his team. More

Great experience! We had a great experience buying a new 2018 Honda CR-V from Honda of San Marcos, Tx. Don Radar, Salesman, is cordial from the initial telephone conv We had a great experience buying a new 2018 Honda CR-V from Honda of San Marcos, Tx. Don Radar, Salesman, is cordial from the initial telephone conversation and throughout the entire transaction. Jose Cabello, General Sales Manager, is a helpful communicator and tries very hard to please. Good, respectful business men. We thank you both and your staff for making our car buying experience great! M/M Maxey More