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Honda of Santa Maria
Santa Maria, CA
133 Reviews
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133 Reviews of Honda of Santa Maria
December 16, 2022
Bad experience with Honda of Santa Maria. They had a used car I wanted at a good price. I called them and asked many questions about the car. The sales person I spoke with was not at the de They had a used car I wanted at a good price. I called them and asked many questions about the car. The sales person I spoke with was not at the dealership (the sales people are at another location - this is a problem because they don't really know anything about the cars.) They assured me it was in excellent condition. I told them I wanted to drive in and pick up the car. I told them I was going to pay cash and to have the car ready. When I arrived, the car was NOT ready. It was an electric vehicle and it wasn't even charged. This way I could not see what the fully charged range of the car was which is important to know - and I would need to wait for the car to charge so I could even drive it home. The car was also dirty inside. Worst of all, the car had a number of fairly significant scratches on the side that were not visible in the photos and not disclosed in the ad. Then came time for the final price invoice. Before I had come to the dealership I had confirmed with the salesperson that there would be no additional charges. However, there were additional charges, including $499 for an "etch" service that I did not want or need. This is a scam. Also, the DMV charges seemed high, so I went on the DMV site on my phone and entered all the required information and the DMV told me I owed approximately $200 less than what the dealership was charging. It also turned out that the registration was a couple of months past due and they were making me pay for those extra months. While I was trying to decide if I still wanted to go through with the purchase, an existing customer came in and had a heated exchange with the same salesperson because he had just purchased a brand new car for his son from the dealership that had been delivered to his son with numerous scratches - but at night so he couldn't see them. At that point I decided that they were not honest and not a company I wanted to do business with, so I left without completing my purchase. Overall a very negative experience. More
by j3012
Employees Worked With
Ruben Perez
December 07, 2022
I took our 2018 Honda CRV in for a regular service at Santa Maria Honda. Upon completion of the service, I drove the car home and decided to look under the hood to ascertain if everything that was told m Santa Maria Honda. Upon completion of the service, I drove the car home and decided to look under the hood to ascertain if everything that was told me per their inspection sheet had been accomplished. I opened the hood and immediately saw the windshield reservoir cap was left open. I checked the reservoir and it had not been filled. It was half empty. I then checked the air filter and cabin filter and both were extremely dirty. I had asked for the tires to be rotated and per the service agreement the brakes would also be checked. The brakes had not been checked which left doubt as to whether or not the tires had been rotated. I took the Honda back to the dealership and spoke with the service manager. The service manager listened, but could have cared less as to my findings. I advised him I was going to leave the two filters as evidence so that he could show them to the technician. He advised me to take the two filters as he did not need them. I told him I was not going to take the two filters but leave them there as I said as evidence. He said he did not want them on his desk, and that I was to take them with me. I told him that if I took the two boxes, I would not ever bring back my Honda for a service or any type of work. He looked at me, said nothing and I left with the understanding that he thought it more important not to dispose of two filters on his desk but to lose a customer. This is our third Honda, and with that being said, I will never go back to the Honda dealership for service or buy a Honda again. More
by bcllruth
Employees Worked With
Dealership’s problem, not mine.
July 29, 2022
The service advisor was informative and honest however I do not own the car for here years. It is a left over that means should not have a three year service due on my Ridgeline. Or if I need to perform ser do not own the car for here years. It is a left over that means should not have a three year service due on my Ridgeline. Or if I need to perform service because the Ridgeline service based on time not mileage then I feel that Honda owned the Ridgeline For the year therefore a Honda should share the cost of that three year period. When I purchased the Ridgeline, no one said I would have to pay for service that sat for a year that I did not own the Ridgeline. This was an issue I was going to let pass however I wasn’t to now address it. At another service my husband was treated poorly when we spoke to the Santa Maria manager, he said he would credit us with an additional prepaid service. The credit was not issued. This made me rethink my loyalty to the dealership. I only returned for the current service because I had a prepaid service on the initial agreement. I now even question my loyalty to Honda. I have owned Honda since 2001. This fact should show you how disappointed I am with the two mentioned issues More
by Lenoravaeth
Employees Worked With
Manager of Honda Santa Maria
July 23, 2022
Tienen muy buen servicio, sólo me gustaría que prestaran más atención en el cuidado de sus carros en mantenerlos más nítidos en la pintura y la limpieza. más atención en el cuidado de sus carros en mantenerlos más nítidos en la pintura y la limpieza. More
by louis
Employees Worked With
Jorge
July 05, 2022
They took excellent care of me through my visit for service. From creative financing to rides back and forth. When I picked up the car, it actually needed more unexpected service, so that was taken car service. From creative financing to rides back and forth. When I picked up the car, it actually needed more unexpected service, so that was taken care of quickly so I could get back to work. More
by Dsandy1805
Employees Worked With
Daniel
June 24, 2022
Need an oil change. Jesus checked me in as soon as I arrived. Text me when my can was ready I was impressed with his professionalism. Jesus checked me in as soon as I arrived. Text me when my can was ready I was impressed with his professionalism. More
by ddshowell
Employees Worked With
Jesus Medina Becer
