Honda of Sarasota

I was recommended Honda of Sarasota thru the Costco Auto Sales program as one of their member associated dealers. I have to say that the salesman, sales manager and Finance representative were very polite a Sales program as one of their member associated dealers. I have to say that the salesman, sales manager and Finance representative were very polite and friendly. Friendly doesn’t always mean truthful and honest. After road testing the 2024 Ridgeline vehicle that I was interested in, the sales manager repeatedly presented me with a number of potential price details on slips of paper. When I agreed to purchase the vehicle, I requested a detailed itemized invoice of what the costs to walk out the door would be. I requested this information from the salesman and Honda finance representative a number of times over the course of a couple of weeks. I never received this from them. When I picked up the vehicle a week after signing for it, I again asked for a copy of the paperwork. I was shown a handwritten note that had a Market Adjustment of $4,995 on it which I refused to pay since virtually all dealers had stopped this process by late 2023. The Finance rep provided a credit "We Owe" slip for this amount and he said this would be sent to me. This was credited to my Honda Finance Loan about a week later. After a couple of weeks of my asking the dealership for an itemized invoice without them providing it to me, I contacted Honda Finance Customer Service directly. When I asked for a copy, they sent it to me within 15 minutes of ending my phone call with them. On the contract which was clearly marked “Customer Copy” on every page, there was a list of added “services” that totaled approximately an addition $12K in third party items like wheel and glass protection, maintenance, Road hazard, theft protection, etc. These were items that I neither asked for nor were they were discussed with me at the time of sale. When I visited the dealership for the third time to complain about these items being added a second Finance representative contacted the Third-part company and had them cancelled. I was told that it would be 4-6 weeks for the credit to be applied to my vehicle loan with Honda Finance. I have contacted Costco Auto Program Customer Service and filed a complaint with them over these unethical activities. The Costco representative I soke with apologized for the experience I had and will be contacting the dealership to further investigate my concerns. I also emailed the General Manager of the dealership (David Farner) expressing my concerns over the unethical actions that were taken with me and treatment they did towards me as a senior citizen and concern for other potential customers of my age. I have not received a response from him to date. What started as a pleasant vehicle buying experience has developed into my worst buying experience in over 55 years of buying vehicles. Future customers of Honda of Sarasota need to be more diligent and aware of the sales practices that they may encounter if they go to purchase a vehicle there. I would not recommend Honda of Sarasota to any age vehicle buyer. More

Luke did a great job. We appreciate the flexibility and ease with which Honda Sarasota makes servicing your vehicle. We appreciate the flexibility and ease with which Honda Sarasota makes servicing your vehicle. More

Time I was at the dealership was exactly how long I would be there waiting be there waiting More

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The dealership is fine. My service advisor Luke gave me outstanding customer service each time I was at Honda. My service advisor Luke gave me outstanding customer service each time I was at Honda. More

The Service Dept was great, friendly and made the 2+ hours I spent waiting for the repairs very bearable. hours I spent waiting for the repairs very bearable. More

Did a great job. Went out of his way to get me in and out quickly. Went out of his way to get me in and out quickly. More

Good experience. Janelle is professional and friendly. Very nice facility. We are very pleased with our experience. Janelle is professional and friendly. Very nice facility. We are very pleased with our experience. More

Janelle is a pleasure to work with. She made buying a car easy. Such a difference from other dealers! She made buying a car easy. Such a difference from other dealers! More

Ivan is a professional of the business, and a great person to work with, I highly recommend him. person to work with, I highly recommend him. More