Honda of Sarasota - Service Center

Honda always takes exceptional care of me an my car! Top notch service people! Always polite an they do everything perfect! Top notch service people! Always polite an they do everything perfect! More

I brought my vehicle to Honda of Sarasota for a routine oil change. While dropping off my car and walking towards another vehicle, I was approached by a Honda employee He informed me that my windshield was oil change. While dropping off my car and walking towards another vehicle, I was approached by a Honda employee He informed me that my windshield was damaged. He immediately began asking questions about my insurance coverage, including whether I had full coverage. When I replied that I did not, he stated something extremely troubling that it was ok and that he could simply say the damage occurred when I did have full coverage. The next day, I noticed that windshield on the passenger side had crescent shaped crack. The damage in question. Damage that was not there prior to my visit. I called the dealership and spoke to Jake, the director/supervisor, who asked me to come in so he could assess it in person. I brought my car in person. I asked Jake to fill out a damage claim report, which should have led to further investigation. However, Jake failed to take the matter seriously, despite me clearly stating that I felt the damage may have been intentional. Jake completely disregarded what the first employee told me information that, had I followed it, could have led to legal trouble. This is extremely concerning. He failed to properly file a customer complaint report for the damage done to my car, which again would have prompted further investigation. This neglect is unacceptable. Instead of providing professional customer service, Jake attempted to convince me alongside another employee that the damage to my vehicle was pre existing. Considering that Jake was likely in his office during the service, it’s unclear how he could make that determination. I made it clear I was not going to go back and forth with him especially since the damage looked very identical to each other. More

It’s a efficient and effective operation with people who are both courteous and competent. are both courteous and competent. More

I am very happy with the service I received on my last visit, Service writer was very informative about the service needed, and so was the tech. They were able to perform the recall work needed, and I was visit, Service writer was very informative about the service needed, and so was the tech. They were able to perform the recall work needed, and I was in and out of the dealership very quickly and a very good price for work performed. More

I had a very positive experience while having my Honda worked on, and Darin clearly made the experience go more smoothly. worked on, and Darin clearly made the experience go more smoothly. More

Excelente servicio muy amable el tiempo de espera fue muy rápido, me asesoró bien Excelente servicio muy amable el tiempo de espera fue muy rápido, me asesoró bien rápido, me asesoró bien Excelente servicio muy amable el tiempo de espera fue muy rápido, me asesoró bien More

Sarasota Honda did a great job . ?? They solved my issues in a timely matter and got me back on the road ?? They solved my issues in a timely matter and got me back on the road More

On time and budget with great communications, that’s about all ya need.(why do I need 15 words to review?) about all ya need.(why do I need 15 words to review?) More

Jessica got me in quickly for a recall appointment with one day notice. Took care of the issue while I waited. one day notice. Took care of the issue while I waited. More

Alberto was very knowledgeable and I was in and out of there for my oil change super quick there for my oil change super quick More