Honda of Serramonte

I recently purchased a used Honda Odyssey from Honda of Serramonte. On the surface, the van looked great and had a solid service history, which gave us confidence as a family making a big purchase. But wit Serramonte. On the surface, the van looked great and had a solid service history, which gave us confidence as a family making a big purchase. But within 24 hours of bringing it to a trusted mechanic, we were told it needed $2,000 in overdue maintenance — including a timing belt replacement, transmission fluid service, and brake fluid flush. These are not small or unexpected issues for a van with over 100k miles — but they’re exactly the kind of things a reputable dealer should either take care of before selling a vehicle, or disclose clearly upfront. Instead, we were left with the choice to pay thousands out of pocket or return the vehicle during our very limited return window. We loved the van and wanted to keep it, but the dealership showed no willingness to take responsibility or work with us. It felt like they were just hoping we wouldn’t look too closely or ask questions. I would not recommend buying a used car here unless you have your own mechanic inspect it immediately — and are prepared to negotiate repairs or walk away. More

Perfect well accommodating friendly and knowledgeable staff and services fast exceptional among everyone else around,best recommendation to others staff and services fast exceptional among everyone else around,best recommendation to others More

I had a great experience working with Jeff (sales) and Simon (finance). They made the entire process quick and painless. Thanks! Simon (finance). They made the entire process quick and painless. Thanks! More

Excellent service from Jeff. He was able to answer all my questions and everything went very smoothly. He was able to answer all my questions and everything went very smoothly. More

Everything went smoothly and quickly. Thomas was a great help with everything and answered questions when needed! Thomas was a great help with everything and answered questions when needed! More

Amazing experience at Honda Serramonte! Friendly staff and smooth process. I drove off with my dream car in no time. Highly recommend! Friendly staff and smooth process. I drove off with my dream car in no time. Highly recommend! More

Steven and Ken are amazing. Would highly recommend buying a new Honda from Serramonte. It was a wonderful experience with Ken understanding our needs. Would highly recommend buying a new Honda from Serramonte. It was a wonderful experience with Ken understanding our needs. More

Abbas Shirazi was amazing. He was able to get me the car I wanted to get. Answered all my questions and was very professional.. Thank you He was able to get me the car I wanted to get. Answered all my questions and was very professional.. Thank you More

Worked with Steven and Gavin to get my new CRV, they are great to work with. Made the entire buying process smooth. Had good attention from them, and the process was done within two hours. Great job, guys great to work with. Made the entire buying process smooth. Had good attention from them, and the process was done within two hours. Great job, guys. More

Thomas sold me a used, certified Honda CRV. He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upse He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upsell me on add-ons. I've never been in and out of a sales office that fast. I would highly recommend working with them both. However, Thomas's manager was a horrible example of everything that's wrong with a car dealership - and more. It was memorial day, so banks were closed and I could not get a cashier's check. I offered a non-refundable deposit via credit card and he said no, that all he could do was a loan application to hold the car. When I said no b/c it would bring down my credit score and why would I do that when I'm buying a car all cash, he said "but we won't actually do the loan, just get approval" -- total gaslighting by not addressing my real question. I finally got him to admit that it would bring my credit down and that was absurd to hold it for less than 24 hours. He was annoyed and said, "well, it's first come, first serve here, so we won't hold it." He was equally as annoyed and borderline nasty when I asked simple, reasonable questions, such as what the $100K service would cost b/c the car mileage was close to that. I also remarked that the brakes and tires, while at acceptable levels to sell, would likely need attention soon. He was condescending and rude, arguing that only "rich people" would pay to replace brakes at the level they were at. When I asked if I could do a cashier's check for the bulk of the transaction and charge a small mount ($5K), Thomas's manager said they'd need to run my credit. What?? It's an Amex Platinum card - why do they need to run my credit, for any credit card? It's already guaranteed by the credit-issuing bank. Absurd. Thomas's manager is a bully and I plan to report him. So if you go to this deal to buy a car, go with Thomas but refuse to work with his manager. In the end that's what I did. More