Honda of Serramonte

This dealer sold me a factory defected 2021 Honda Pilot. After the deliver of my new car, I discovered a defect on the front grill during shining. The main upper part of the chrome grill was not tight, I ca After the deliver of my new car, I discovered a defect on the front grill during shining. The main upper part of the chrome grill was not tight, I can press them up and down, My sales person Ken Lok, told me his pilot also has the same roblem, he said it was a factory defects and his manager Simon Chen has promise a claim the dealer on Nov 9th, 2020. It has been 2 full months, I received no solution.. More

you did a professional job. thank you oliver for a well job done. your hot nice coffee is refreshing. i will be coming back for sure. My Honda accord runs smoothly because of your expertise. thanks Oliver job done. your hot nice coffee is refreshing. i will be coming back for sure. My Honda accord runs smoothly because of your expertise. thanks Oliver see in a month More

Very nice and clean waiting area with a friendly staff. Very comfortable waiting area.and a very good customer service staff specialy the cashier staffs Very comfortable waiting area.and a very good customer service staff specialy the cashier staffs More

Don't do business w/ this dealership if you believe the wording in your contract should be honored as written. If you're ok w/ dealers making up their own terms that directly contradicts your legally bindi wording in your contract should be honored as written. If you're ok w/ dealers making up their own terms that directly contradicts your legally binding lease contract, good luck taking your chances. I leased my vehicle from Serramonte. I took it there to be serviced and twice I had to prove that my lease contract included a servicing maintenance package I opted into upon signing my lease (meaning I pay extra every month for it to be covered). The first time Serramonte got it wrong I thought it was human error and I made them literally print out my lease. I confirmed without a doubt that it says what package I have and that it covers tire rotations, so they could not charge me. I returned for another servicing and was again told I needed to pay out of pocket for a tire rotation and to have the air filters changed out. I was certain I should be covered for these standard services and sure enough, the very lease contract that I agreed to with Honda of Serramonte stated "HONDA CARE MAINT" in the "Optional Service Contract" section of my lease. I show my contract and a screenshot of Honda's own website that says the "Honda Care Maintenance" package includes tire rotations and air filter changes. You would think this is enough objective, documented, legal confirmation that I should not be charged and they were obligated to honor the wording. They still denied my maintenance terms and insisted I had a different "Sentinel" maintenance package that was showing in their system. Important note: "Sentinel" is literally nowhere in my lease agreement. However, "HONDA CARE MAINT" undeniably is in my lease agreement. If "Sentinel" is in their system, but nowhere on my contract that discrepancy should not be at my expense as the lessee. That was their internal error, not mine. As a customer, you are not responsible for Serramonte's administrative errors. Customers are not responsible for Serramonte's poor training. Customers are not responsible for the mistake of someone who no longer works at the Serramonte dealership. The single most important, binding agreement between you (as someone looking for a car) and of Serramonte is that lease and in my experience they broke it, TWICE. The lease is your lifeline in doing business with a dealer. Spare yourself the grief of having to advocate for a dealership to do the right thing (aka honor the contract as it's worded). Avoid subjecting your kid with a new license, your elderly parent who just needs a casual ride, yourself who doesn't have time to waste, etc the misery of this unnecessary drama, especially if they are not savvy enough to fight for the terms of their contract. I ended up leasing a new Honda with an awesome deal somewhere else. They were professional, kind, straightforward. The new dealership informed me some dealerships don't like to honor maintenance contracts because their service departments don't make commission on those projects. So, they try to charge you despite your lease to squeeze the extra buck. Surely your hard earned money can't be wasted on consistent breaches of contract. There are literally so many other Honda dealers in the SF bay area, go elsewhere. More

Very accommodating, nice facilities very clean, very friendly dealer, and most special I like the car, the color and everything love it! I would definitely recommend Gian de Castro! friendly dealer, and most special I like the car, the color and everything love it! I would definitely recommend Gian de Castro! More

I appreciate the quick and thorough service at a fair price. Eric was very responsive and versatile. The payment window extended great customer service as well. price. Eric was very responsive and versatile. The payment window extended great customer service as well. More

Purchased my pilot here in 2013.. was happy with the whole staff then and still very pleased today I always have my car serviced here whole staff then and still very pleased today I always have my car serviced here More

Great service by Jeric. Wonderful and friendly service. Polite and professional 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star Polite and professional 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star 5star More

Very good service. The repair department was jammed but I still got very good, attentive service. They went over every part of the needed repairs and managed to get some deals and were able to lower the pric still got very good, attentive service. They went over every part of the needed repairs and managed to get some deals and were able to lower the price a bit. More

Xavier and the rest of the support/service team were super helpful after someone tried to steal my catalytic converter. Excellent service as always! This is the reason I always come here for the past 20 super helpful after someone tried to steal my catalytic converter. Excellent service as always! This is the reason I always come here for the past 20 years! More