Liars Selling Lemons At Honda of Spring
We purchased a Subaru Forester here in June. the salesman Ivan told us that they had inspected the car and that the car had also gone to the neighboring Gillman Subaru dealership to be looked at as well because they didn’t always know how to look at Subarus and the Subaru would bring Hondas over to their dealership for them to look at. My wife is a school teacher and she drives very little. In the 5 months we have had the car she has only driven it 3500 miles. She had mentioned a few times after longer drives that the car had a burning smell. There were a few little things we had to fix along the way such as replacing the battery and we had some lights come on for some random sensors. No big deal we are reasonable its a used car we knew we would have to put some money in the car from time to time. When we brought it in for the first oil change the car was a quart and a half low on oil. this was a bit alarming. Our regular mechanic didn’t know what the issue was. I did a little research and found a Subaru specialist in the area. When they looked at it they found multiple serious internal issues with the motor. They believe that the motor had been replaced with a used “junk yard” motor. This motor is in such bad shape that it needs to be replaced or have a serious over haul. We took it to another shop that scoped the motor and found that even worse than it just being a used motor some one had worked on the internals, didn’t know what they were doing and just closed it up. Everything was wrong values, lifters, rings… All wrong. The conclusion is that the motor is shot and needs to be replaced after only 3500 miles. I decided it was time to bring this to the attention of Honda of Spring, being “Houstons most trusted Honda dealership”(according the their website) I figured they would want to make this right. When I arrived I saw our salesperson Ivan and he brought us over his sales manager Alonzo Allen. I asked how they could have possibly had Gillman Subaru check this car out and not find any of the things wrong with it that we had. Immediately Ivan denied having said that they had the car checked out there. In short, they told us we bought the car as is and they weren’t going to do anything even though the sales person had lied to us. It didn’t seem to me that this was the outcome that the dealership would want so I decided to schedule a conversation with the General Manager Jason Jackson at a later time. When I spoke with Jason he said “How do I know that you didn’t do these things to this car?” Seriously, My wife drives this car very conservatively. I’m a reasonable person, giving them the benefit of the doubt that this was just a fluke I offered to trade for another car. Jason offered me $5500. nearly half what we paid for the car a few months ago. We need to get my wife into a reliable car. In shopping around we have had the car apprised and not one dealer has offered us less that $7500 on trade. We are not well off people we are just a normal middle class family of 5 that has been put in a very difficult financial situation by this dealership that has no back bone. They clearly have no integrity, could care less about retaining us as a customer. Just turn ‘em and burn ‘em. DO NOT DO BUSINESS HERE!!