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Honda of Spring

4.4

446 Lifetime Reviews

17350 North Freeway, Houston, Texas 77090 Directions
Sales: (832) 501-9004

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446 Reviews of Honda of Spring

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January 11, 2019

"Worst service department ever "

- Hondaofspringsucks

I wouldn't buy it from Honda of Spring. I bought a car there and regret every moment of it. Neil the finance manager lied to us and told us if we bought all their service plans we would be able to get loaners when ever needed. Had to go in for service and on the phone they said it would take less than 2 hours and I could take the shuttle and I told them I lived in Montgomery and they said it's fine. Got there and they said it would take a lot longer and the shuttle won't take me because it's too far so I'm stuck at the dealership. This place is a bunch of liars. Never buy a car from them. On top of that, their employee started cursing at me and then acted like nothing happened and got into my face like he was going to try and fight me. Then to make things worse, I get my car back with grease stains and a scratch in the door.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff Nelloms
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neil Pratt
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Jackson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2018

"MAKE NO MISTAKE"

- matt1959

My experience with Neil at spring Honda was and is above any I could ever hope for they are knowledgeable and easy to deal with..my sales man Mr Gover also rendered 5 star services

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Neil Pratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : kelly gover
Jan 01, 2019 -

Honda of Spring responded

Thank you for taking the time to leave us a positive review and rating! We are happy to know that your experience with us went well and that Neil and Kelly were great! We hope that you will visit us again soon!

December 27, 2018

"Great experience "

- Bvaclaw

We were in the market for an 8 passenger vehicle and the Honda Odyssey seemed like a good fit. Joseph Casarez greeted us our first trip in and helped us build the perfect fit for our family. He, as well as everyone we interacted with at Honda of Spring, we’re efficient, knowledgeable, friendly and very helpful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph casarez
December 16, 2018

"Liars Selling Lemons-Honda of Spring"

- Msxhulte

Liars Selling Lemons At Honda of Spring We purchased a Subaru Forester here in June. the salesman Ivan told us that they had inspected the car and that the car had also gone to the neighboring Gillman Subaru dealership to be looked at as well because they didn’t always know how to look at Subarus and the Subaru would bring Hondas over to their dealership for them to look at. My wife is a school teacher and she drives very little. In the 5 months we have had the car she has only driven it 3500 miles. She had mentioned a few times after longer drives that the car had a burning smell. There were a few little things we had to fix along the way such as replacing the battery and we had some lights come on for some random sensors. No big deal we are reasonable its a used car we knew we would have to put some money in the car from time to time. When we brought it in for the first oil change the car was a quart and a half low on oil. this was a bit alarming. Our regular mechanic didn’t know what the issue was. I did a little research and found a Subaru specialist in the area. When they looked at it they found multiple serious internal issues with the motor. They believe that the motor had been replaced with a used “junk yard” motor. This motor is in such bad shape that it needs to be replaced or have a serious over haul. We took it to another shop that scoped the motor and found that even worse than it just being a used motor some one had worked on the internals, didn’t know what they were doing and just closed it up. Everything was wrong values, lifters, rings… All wrong. The conclusion is that the motor is shot and needs to be replaced after only 3500 miles. I decided it was time to bring this to the attention of Honda of Spring, being “Houstons most trusted Honda dealership”(according the their website) I figured they would want to make this right. When I arrived I saw our salesperson Ivan and he brought us over his sales manager Alonzo Allen. I asked how they could have possibly had Gillman Subaru check this car out and not find any of the things wrong with it that we had. Immediately Ivan denied having said that they had the car checked out there. In short, they told us we bought the car as is and they weren’t going to do anything even though the sales person had lied to us. It didn’t seem to me that this was the outcome that the dealership would want so I decided to schedule a conversation with the General Manager Jason Jackson at a later time. When I spoke with Jason he said “How do I know that you didn’t do these things to this car?” Seriously, My wife drives this car very conservatively. I’m a reasonable person, giving them the benefit of the doubt that this was just a fluke I offered to trade for another car. Jason offered me $5500. nearly half what we paid for the car a few months ago. We need to get my wife into a reliable car. In shopping around we have had the car apprised and not one dealer has offered us less that $7500 on trade. We are not well off people we are just a normal middle class family of 5 that has been put in a very difficult financial situation by this dealership that has no back bone. They clearly have no integrity, could care less about retaining us as a customer. Just turn ‘em and burn ‘em. DO NOT DO BUSINESS HERE!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jason Jackson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ivan
Dec 16, 2018 -

Honda of Spring responded

Hello, I am very sympathetic about your situation. When older cars with high mileage are purchased from us, we take a huge risk that it will last for a long time, and you will be happy with it. Unfortunately, we do not know if a car with over 100,000 miles on it will last 1 week, 1 year, or 10 years. Likewise, when you purchase an old car with over 100,000 miles on it, there is a high risk. At the time of purchase, we showed you a copy of the Carfax. According to Carfax, it was serviced regularly at Gillman Subaru as well as other places. At the time of purchase, we also offered you the opportunity to purchase a service contract on the car, but you declined. If you would have purchased a service contract, this would have been covered. However, we are not a dealer to turn our backs on customers after they purchased a car from us. I offered to buy the car back from you for 65% of the purchase price to try to help out even though it needs an engine replaced. I still would like to help you because all of our customers are valuable to us. However, I cannot give 100% refund on a car after 6 months and it was running properly at the time of purchase. This is an older car with 100,000+ miles on it through no fault of yours or ours. The car has failed and I am willing to work with any of our customers when something goes wrong. Please contact me if there is anything reasonable I can do to help you. Sincerely, Jason Jackson General Manager Honda of Spring

December 15, 2018

"2018 Honda Touring 2.0"

- Cjane

First road trip in this vehicle and it’s a dream. Comfortable, plenty of power, a lot of fun to drive. We are so please we decided on The Honda Touring for our new car purchase. Thank you again to all the guys that put me behind the wheel of this beauty!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis Byrd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neil Pratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 16, 2018 -

Honda of Spring responded

Hello, We're so glad to see you are enjoying your Honda Accord Touring 2.0. Congratulations, and thank you so much for your feedback. If there is anything else we can do to assist you, please let us know. We welcome you again.

December 15, 2018

"Liars selling Lemons at Honda of Spring"

- J&m7723

Liars Selling Lemons At Honda of Spring We purchased a Subaru Forester here in June. the salesman Ivan told us that they had inspected the car and that the car had also gone to the neighboring Gillman Subaru dealership to be looked at as well because they didn’t always know how to look at Subarus and the Subaru would bring Hondas over to their dealership for them to look at. My wife is a school teacher and she drives very little. In the 5 months we have had the car she has only driven it 3500 miles. She had mentioned a few times after longer drives that the car had a burning smell. There were a few little things we had to fix along the way such as replacing the battery and we had some lights come on for some random sensors. No big deal we are reasonable its a used car we knew we would have to put some money in the car from time to time. When we brought it in for the first oil change the car was a quart and a half low on oil. this was a bit alarming. Our regular mechanic didn’t know what the issue was. I did a little research and found a Subaru specialist in the area. When they looked at it they found multiple serious internal issues with the motor. They believe that the motor had been replaced with a used “junk yard” motor. This motor is in such bad shape that it needs to be replaced or have a serious over haul. We took it to another shop that scoped the motor and found that even worse than it just being a used motor some one had worked on the internals, didn’t know what they were doing and just closed it up. Everything was wrong values, lifters, rings… All wrong. The conclusion is that the motor is shot and needs to be replaced after only 3500 miles. I decided it was time to bring this to the attention of Honda of Spring, being “Houstons most trusted Honda dealership”(according the their website) I figured they would want to make this right. When I arrived I saw our salesperson Ivan and he brought us over his sales manager Alonzo Allen. I asked how they could have possibly had Gillman Subaru check this car out and not find any of the things wrong with it that we had. Immediately Ivan denied having said that they had the car checked out there. In short, they told us we bought the car as is and they weren’t going to do anything even though the sales person had lied to us. It didn’t seem to me that this was the outcome that the dealership would want so I decided to schedule a conversation with the General Manager Jason Jackson at a later time. When I spoke with Jason he said “How do I know that you didn’t do these things to this car?” Seriously, My wife drives this car very conservatively. I’m a reasonable person, giving them the benefit of the doubt that this was just a fluke I offered to trade for another car. Jason offered me $5500. nearly half what we paid for the car a few months ago. We need to get my wife into a reliable car. In shopping around we have had the car apprised and not one dealer has offered us less that $7500 on trade. We are not well off people we are just a normal middle class family of 5 that has been put in a very difficult financial situation by this dealership that has no back bone. They clearly have no integrity, could care less about retaining us as a customer. Just turn ‘em and burn ‘em. DO NOT DO BUSINESS HERE!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jason Jackson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ivan
Dec 16, 2018 -

Honda of Spring responded

Hello, I am very sympathetic about your situation. When older cars with high mileage are purchased from us, we take a huge risk that it will last for a long time, and you will be happy with it. Unfortunately, we do not know if a car with over 100,000 miles on it will last 1 week, 1 year, or 10 years. Likewise, when you purchase an old car with over 100,000 miles on it, there is a high risk. At the time of purchase, we showed you a copy of the Carfax. According to Carfax, it was serviced regularly at Gillman Subaru as well as other places. At the time of purchase, we also offered you the opportunity to purchase a service contract on the car, but you declined. If you would have purchased a service contract, this would have been covered. However, we are not a dealer to turn our backs on customers after they purchased a car from us. I offered to buy the car back from you for 65% of the purchase price to try to help out even though it needs an engine replaced. I still would like to help you because all of our customers are valuable to us. However, I cannot give 100% refund on a car after 6 months and it was running properly at the time of purchase. This is an older car with 100,000+ miles on it through no fault of yours or ours. The car has failed and I am willing to work with any of our customers when something goes wrong. Please contact me if there is anything reasonable I can do to help you. Sincerely, Jason Jackson General Manager Honda of Spring

November 16, 2018

"Took amazing care of me!"

- mronsman

Robert Doolittle is the man. He really cares about his customers and takes excellent care of them. He far exceeded my expectations. I would recommend Honda of Spring and especially Robert to anyone.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis Byrd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neil Pratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Doolittle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 17, 2018 -

Honda of Spring responded

Thank you for the great review! We will be sure to thank Robert for exceeding your expectations and giving you amazing service. Let us know if there is anything else we can help you with. We look forward to your next visit!

August 22, 2018

"Pilot Purchase"

- JamesAg

Robert Doolittle provided an excellent sales and service experience for us with our purchase of a new Pilot. Most impressively, he got us out the door as quickly as he could on the day of purchase/delivery because we had 2 young children with us and the visit went past lunch time. He then followed up by driving to our home the following business day to spend time orienting us to all the vehicle settingx and features. He has been in constant contact to answer questions and concerns during this first week. We love the vehicle as well as the service he has provided.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Doolittle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Great experience"

- SamElliott

Robert Doolittle was great to work with. He was knowledgeable, customer obsessed, and made the process easy and low stress. I will recommend him to my family and friends.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Marchand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Doolittle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Honda of Spring responded

Thank you for reviewing us! We are happy to learn that Robert provided you with outstanding customer service. We appreciate your business and recommendation and we hope to see you again!

August 14, 2018

"Auto Service Help"

- Carey785

My battery died and erased all codes to my 2009 Honda Odyssey. I could not figure out how to input the codes after my battery was replaced. I took the van to Honda of Spring and met Master Tech Elliott Davis who had the codes input including the power window codes in minutes. His expertise and knowledge was impressive, he was polite, informative and efficient. I really appreciated his help and kindness. A great employee of your company.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Davis
Aug 15, 2018 -

Honda of Spring responded

Hi Carey, thank you for sharing your five-star experience with us! Elliot was happy to assist you with your situation. It's great to know that you enjoyed working with him. Please come back anytime if we can help you with anything else.

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