Honda of Superstition Springs

I had this dealership confused with another where I had bought from many years ago. I knew that they had moved to the new part of Mesa within the last few years and had changed their name. I asked the sale bought from many years ago. I knew that they had moved to the new part of Mesa within the last few years and had changed their name. I asked the salesman where they were before and whether certain people were still there. He did not know. I told him I was interested in a Fit primarily to cut down on gas costs and he arranged for me to take a test drive in one. During that drive I remarked that the suspension seemed a little soft and while the handling was not bad it did not seem real good either. He responded that Honda puts soft suspension onto all of their cars to improve the handling. The logic of that statement escaped me and I asked how by softening the suspension the handling was improved. He did not seem to have the answer. When we returned to the showroom he asked me how much I wanted for my trade in. After many visits to his boss, he finally told me my figure had been accepted and then produced a sheet of paper which showed a figure some $500 less. At that point I asked for my keys back and he went away and returned with an amended figure. As I did not want a red car like the demo one, he pointed out a couple of silver ones on the lot which were the base model but came with a manual gearshift like the one I had driven. I asked what the differences were between them, apart from the color, and he told me that the base model came with steel wheels and not alloy wheels, and did not have a spoiler, fog lights or lower plastic trim. I asked whether there were any performance or handling upgrades available, and he replied not. I told him that I was not interested in paying for cosmetics. In spite of that he tried to push some polish job, and window tint. The car apparently came with keyless entry/security system, trunk mad and some flimsy mudguards which pushed the price up another $1000 . I told him ok, but if he did not offer any performance upgrades, I was not interested in the extended warranty, polish job, or window tinting. He was very pushy but I told him again that I did not want those items and did not want him to fetch his manager to grind me down. He told me that someone else would be taking care of the paperwork, and I told him to tell him that I am not going to but those items. In spite of that the paperwork guy still had a go at pushing those things. Why would I want a warranty when I normally keep a car for 3 years, and while window tinting is very desirable I have used the same man for the last 5 cars, and have been very happy. As for a $400 polish job -! Finally I got out of there, and on the drive to my office felt that the car, handled differently to the demo car, it seemed even softer and more squirmy. Basically the handling was really horrible. I pulled into a gas station to check the tires and although because they were warm I could not get a proper reading, one of the fronts was 6# less than the other so I corrected that. Unfortunately it did not make much difference. Going onto a curved freeway ramp the car under steered badly, plowed and the front tires seemed to scrub. I had read that these cars were “fun to drive”, but this one was sure no fun. I later found out that, the demo car I had driven was fitted with wider, lower profile tires, and a rear anti sway, or roll bar. I think the struts also may have been different but cannot confirm this. I also learned that the demo version also came with the keyless security system at no extra charge and for which I had been charged a further $700 for. On one of the many occasions while the salesman had disappeared while leaving me waiting in the showroom I had ample opportunity to look at all the Honda promotional showcards and brochures, non of which featured this particular model, so at the time my only information on the differences came from the salesman. Honda should make a point of having point of sale material available on All of their models. A few days later I had a call from the finance manager wanting to finalize the finance paperwork. At that point I told him I was very unhappy and asked how much extra it would cost for me to change over cars. He did not know but would have someone call me back. The only callback I had was from someone from American Honda wanting a survey. The next day I had a call from the Honda salesman wanting to know why I had given them a bad rating. After telling him in detail he offered no comment and hung up. These people are either crooks, or badly trained and ill informed on their products, apart from which they are extremely pushy, unfriendly and insincere. I am definitely at fault through not doing product research before going to the showroom, and also for not demanding my keys back when they lied about giving me the trade in figure. All in all it was the most unpleasant car buying experience I have ever had. Because of tax time etc I have not had time to go to another dealer to see just how much it will cost me to unload this p More

These guys are professional crooks. First of all, they are pushy. They badger you into making a deal on the spot and belittle you if you don't comply. If the salesman has no luck, the sales manager come are pushy. They badger you into making a deal on the spot and belittle you if you don't comply. If the salesman has no luck, the sales manager comes in after you. I wasted three hours in their presence only to find they weren't really interested in negotiating a fair price. They kept moving numbers around, but it all came to the same thing--exorbitant profits and high interest rates on their part. An honest, ethical dealer should make about 5-8% above the dealer's invoice. These guys wanted to make closer to 15% and pretended they could do no better. Adding insult to injury, they offered me a lousy trade-in value on my car, knowing full well they stood to gain at least four thousand dollars above their offer from reselling it. Take your business elsewhere. If the Honda Corporation wants to build positive, long-lasting relationships with their customers instead of letting them go away feeling angry and abused, they would shut this dealership down. More

I went to this dealer to check a price on a new civic because the website does not list any. I just wanted to see my trade-in options as far as for my financial situation. The sales guy was not listening because the website does not list any. I just wanted to see my trade-in options as far as for my financial situation. The sales guy was not listening and kept interrupting me and refused to give me my keys back when I told him I have to leave and do not have any more time to deal with this. He leaves with my keys and brings me back the sales manager. I'm glad the sales manager was somewhat nice, but not understandable. He thought of my visit to be a joke if i was not going to purchase a vehicle that day. I have a top of the line '07 Pilot and my payments are almost $600/mo. they were "offering" the cheapest civic (dx manual) for the same price monthly. I negotiated and they told me I couldn't have it for the price I wanted. Sure i still owe a good amount on my vehicle, but they didn't even give me options to work with (such as another car would be more inconsideration with my financial loan situation). Total hours spent in there.. 3 hours... what i got out of it.. nothing, and the knowledge that I will never go back to this dealership, especially if they're going to keep hiring unhelpful, pushy salesmen who refuses to give you your keys back when you ask for them. Side note: I used to work as a commissioned sales in retail and noticed that not being pushy and actually listening and trying hard to help the customers will forward the sale and/or they want to come back and tell their friends and family too. No one EVER wants to deal with BS. More