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Honda of Superstition Springs - Service Center
Mesa, AZ
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of Honda of Superstition Springs - Service Center
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February 01, 2016
Waste of time, hurt my credit I went in for a factory recall on my older Honda. While I was waiting in the service area, an employee came up to me and told me that my car was highl I went in for a factory recall on my older Honda. While I was waiting in the service area, an employee came up to me and told me that my car was highly sought after (Element) and there is a waiting list for buyers. He told me he wanted to make me a "smoking deal." Since Elements have stopped production over 12 years ago, I actually believed he really wanted it and would offer me a generous amount. After continually saying I was not in the market for the new car but would listen to what he has to offer, he insisted I take a test drive before he would reveal what sort of offer he would make. After the test drive, he insulted me by offering me $750 on a trade allowance for a new Honda. My Element in not in perfect shape but it is worth a lot more than that! It has less than 150k miles and will more than double. They also did a hard inquiry on my credit. They wasted an hour and a half of my time and continue to call me, now offering $2000 (still way low) IF I buy/lease a new car. Everything the sales man told me was a lie, a waste of time and ending up lowering my credit score for the needless hard inquiry. This place sucks, don't go here!!! I'd be very weary of the of positive reviews, I'm betting they are fake. More
by micheh
Employees Worked With
Mike
Helpful December 28, 2015
Not sufficient communication, but great to work with 01/10/16 Update: I received a call from Jered, and although I am not pleased with the miscommunication, he was happy to talk through what happened, g 01/10/16 Update: I received a call from Jered, and although I am not pleased with the miscommunication, he was happy to talk through what happened, get to the bottom of it, and make it right. I appreciate them working with me and they've certainly won me over again. 12/26/15: I'm no mechanic, but am certainly knowledgeable about cars. I noticed my Cr-V was acting up, and knew I needed to replace the spark plugs, which I did. After the problem persisted, it was clear I needed the vehicles valves fixed, which I decided would be easiest to have done at the dealership where I purchased my car. I spoke with Aaron Yates, and told him specifically not to replace the spark plugs because I had done that the day before. He said he understood, and I dropped the car off. I later received a phone call from Aaron telling me that the spark plugs were in good shape (because they were brand new) and the valves needed to be fixed (which I knew). I again reminded him to not replace the spark plugs, and he said he wouldn't. After I picked up the car the next day I got home and checked and saw the spark plugs had been replaced and I was charged full price for the plugs and for labor. The valved didn't even need replacing. I should have looked further into what I was signing, but this was just terrible and dishonest, after I specifically said multiple times not to replace them, and I was charged FULL PRICE! Terrible, because I signed they are no longer willing to work with me. Not ever going here again, and letting my family and friends know. Very disappointed. More
by domss
Employees Worked With
Aaron Yates
December 11, 2015
Price The only thing I would say no to is the cost to have a key programmed...I don't think it's fair to charge that much for 30 minutes....really hurts... The only thing I would say no to is the cost to have a key programmed...I don't think it's fair to charge that much for 30 minutes....really hurts... More
by Barbie
Employees Worked With
Tommy
December 07, 2015
Kind, curteous, fantastic service! I was blown away with the service at Superstition Springs Honda.... they do a 12 inspection, oil change and car wash. and wait on you with impressive I was blown away with the service at Superstition Springs Honda.... they do a 12 inspection, oil change and car wash. and wait on you with impressive attention. You even get free coffee and danishes while you wait! You cannot get that kind of service anywhere any more! I love you guys and will be bringing my Honda back again when needed. More
by Happycar 33
Employees Worked With
November 28, 2015
Great service, great people. Very happy with service. I do plan on getting service here more often I've just been busy. But I am happy with the service. Very happy with service. I do plan on getting service here more often I've just been busy. But I am happy with the service. More
by Rudyrudy1
Employees Worked With
Michael the servuce writer
November 24, 2015
It was a great experience They were very professional and very fast and friendly and they even washed my car for free I was very satisfied. The people at this dealership are th They were very professional and very fast and friendly and they even washed my car for free I was very satisfied. The people at this dealership are the best. This is where I bought my car and I will always have it serviced here. More
by Corya480
Employees Worked With
Aaron Hammer
November 23, 2015
Great customer service Need I saw more than the title? They had the best customer service and walked me through everything they did. They walked me through things I need to Need I saw more than the title? They had the best customer service and walked me through everything they did. They walked me through things I need to look for and maintenance I need done to my car but did not push me to get it like other places do. I got a free car wash too. More
by tanhemp
Employees Worked With
Adrian Vega
November 23, 2015
Excellent Service Service was great, fast and efficient. The service was completed on time and as promised. The person at the desk, Stephanie was great, friendly and Service was great, fast and efficient. The service was completed on time and as promised. The person at the desk, Stephanie was great, friendly and fast. I will be back again. More
by juliea
Employees Worked With
Stephanie Forder
November 12, 2015
Highly recommend I highly recommend Honda of Superstition Springs Service Center. We always go to James Macias for our service needs and he always exceeds our expectat I highly recommend Honda of Superstition Springs Service Center. We always go to James Macias for our service needs and he always exceeds our expectations. We make it a point to make sure James is working the day that we are going to be there because he always takes care of our family. Thank you James. More
by pilot777
Employees Worked With
James Macias,
