Honda of Tenafly - Service Center

Had an appointment at 10:45 for oil change. Came in at 10:30, was told to wait hour and a half. I agreed, but after hour and a half nothing happened. I asked one of service consultants to check on the sta 10:30, was told to wait hour and a half. I agreed, but after hour and a half nothing happened. I asked one of service consultants to check on the status. She replied she would, but that is all she did. Waited another 20 minutes, she is still in her chair. Asked another person in the office to do the same. He was nice and went to research; told me the car would be ready in about 5 - 10 minutes. He apologized for the delay. Once again he was nice and very polite. Left in about 10 minutes. Obviously making an appointment is meaningless. Also the service rep. was polite, but that's all she is. Least she could've done is go and find out. More

I brought my mom's 2000 Accord in for an oil change and knowing I'd have time on my hands, went back to the salesman i almost ran down on my way in and asked him to take me on two test drives. He kind and knowing I'd have time on my hands, went back to the salesman i almost ran down on my way in and asked him to take me on two test drives. He kindly said that he should be able to and briefly checked his schedule. I had been researching the CRZ for about 6 month's and was very pleased they had one I could test out. Herbie immediately asked me very pertinent questions and made sure I understood what the CRZ entailed without making me feel like he was "selling" me the car. I very much appreciated that. We ended up having a good dialog about the car and he made it fun because he was very easy to talk too and really knew the car and the company. After I fell in love with the car, he patiently and again assertively made sure it was right for me, I very much appreciated that as well. He then very professionally went through the steps of a good negotiation and final closing of what is now my new car. My entire process with Herbie at Honda Tenafly was truly a great car buying experience. I would go back to him and refer anyone to him and to the dealership. Overall they handle you with care and great professionalism, but seemingly like a family at the same time. More

I just wanted to express my sincere gratitude & appreciation for the way my recent transaction was handled when renewing the lease for my Honda Civic car. Your kindness in this matter exceeds y appreciation for the way my recent transaction was handled when renewing the lease for my Honda Civic car. Your kindness in this matter exceeds your professionalism Again, I thank you. Sincerely Pvolk, Tenafly, NJ More

excellent customer service when come for service - friendly, no dealer upselling for services you dont need. prompt shuttle service, convenient overnight drop off. Overall - much better service expe friendly, no dealer upselling for services you dont need. prompt shuttle service, convenient overnight drop off. Overall - much better service experience than any other dealerships I have visited. More

I was rear-ended in the Crosstour I got from Honda Tenafly last June. The sales experience was so great, I decided to make their body shop my first choice. When I called in I was shocked. Their fir Tenafly last June. The sales experience was so great, I decided to make their body shop my first choice. When I called in I was shocked. Their first question was, "Are you ok?" I figured getting this major repair done would be a giant hassle. They asked for my insurance info, and I asked what I needed to do next. Another shocker - "Nothing. We'll take care of everything." Four days later I got a car back that looks like it never left the showroom. These guys are awesome! More

I went to the dealership for an oil change on my 2009 Accord. I was receiving notices in the mail indicating I could trade in my 2009 for a brand new Honda with less of a monthly payment. I decided to l Accord. I was receiving notices in the mail indicating I could trade in my 2009 for a brand new Honda with less of a monthly payment. I decided to look further into this and went into the showroom while my car was being serviced. I worked with Mark and he was very upfront and honest about the notice I received. Mark took the time and worked out the numbers for me and said I could save money on my payments. I felt absolutely no pressure to make my decision. Mark was very patient and reassurnig I was making the right decision. Needless to say I drove out of the dealership with a new 2012 Accord Coupe for about $100. less per month than I was previously paying. This is the second Honda I purchased from Honda of Tenafly. I will continue to purchase my cars from this dealership and preferrably through Mark Randall. More

I just went in for my first oil change. I stopped buy to see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and I had know complaints about that car matter of fact it was a great car for me. Frank talked me into this honda and Iam happy that he did. The car has handled as good or better than promised. Sincerly, Anthony iovino More