Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
132 Reviews of Honda of Tenafly - Service Center
Sort by
March 05, 2013
I brought my mom's 2000 Accord in for an oil change and knowing I'd have time on my hands, went back to the salesman i almost ran down on my way in and asked him to take me on two test drives. He kind and knowing I'd have time on my hands, went back to the salesman i almost ran down on my way in and asked him to take me on two test drives. He kindly said that he should be able to and briefly checked his schedule. I had been researching the CRZ for about 6 month's and was very pleased they had one I could test out. Herbie immediately asked me very pertinent questions and made sure I understood what the CRZ entailed without making me feel like he was "selling" me the car. I very much appreciated that. We ended up having a good dialog about the car and he made it fun because he was very easy to talk too and really knew the car and the company. After I fell in love with the car, he patiently and again assertively made sure it was right for me, I very much appreciated that as well. He then very professionally went through the steps of a good negotiation and final closing of what is now my new car. My entire process with Herbie at Honda Tenafly was truly a great car buying experience. I would go back to him and refer anyone to him and to the dealership. Overall they handle you with care and great professionalism, but seemingly like a family at the same time. More
by eek51669
Employees Worked With
Herbie Rosario Jr.
December 01, 2012
I just wanted to express my sincere gratitude & appreciation for the way my recent transaction was handled when renewing the lease for my Honda Civic car. Your kindness in this matter exceeds y appreciation for the way my recent transaction was handled when renewing the lease for my Honda Civic car. Your kindness in this matter exceeds your professionalism Again, I thank you. Sincerely Pvolk, Tenafly, NJ More
by Koalapat7
Employees Worked With
Ray Gesell
November 13, 2012
excellent customer service when come for service - friendly, no dealer upselling for services you dont need. prompt shuttle service, convenient overnight drop off. Overall - much better service expe friendly, no dealer upselling for services you dont need. prompt shuttle service, convenient overnight drop off. Overall - much better service experience than any other dealerships I have visited. More
by GregoryVilkin
Employees Worked With
Richard Vanacore
October 19, 2012
I was rear-ended in the Crosstour I got from Honda Tenafly last June. The sales experience was so great, I decided to make their body shop my first choice. When I called in I was shocked. Their fir Tenafly last June. The sales experience was so great, I decided to make their body shop my first choice. When I called in I was shocked. Their first question was, "Are you ok?" I figured getting this major repair done would be a giant hassle. They asked for my insurance info, and I asked what I needed to do next. Another shocker - "Nothing. We'll take care of everything." Four days later I got a car back that looks like it never left the showroom. These guys are awesome! More
by Jay Montgomery
Employees Worked With
Body Shop
July 16, 2012
I went to the dealership for an oil change on my 2009 Accord. I was receiving notices in the mail indicating I could trade in my 2009 for a brand new Honda with less of a monthly payment. I decided to l Accord. I was receiving notices in the mail indicating I could trade in my 2009 for a brand new Honda with less of a monthly payment. I decided to look further into this and went into the showroom while my car was being serviced. I worked with Mark and he was very upfront and honest about the notice I received. Mark took the time and worked out the numbers for me and said I could save money on my payments. I felt absolutely no pressure to make my decision. Mark was very patient and reassurnig I was making the right decision. Needless to say I drove out of the dealership with a new 2012 Accord Coupe for about $100. less per month than I was previously paying. This is the second Honda I purchased from Honda of Tenafly. I will continue to purchase my cars from this dealership and preferrably through Mark Randall. More
by rlodato125
January 25, 2012
There was a problem with my seltbelt/airbag system and the seatbelt restraint kicked in while I was driving and my airbag light went on. We read the manual and it said the SLS system was a lifetime warre the seatbelt restraint kicked in while I was driving and my airbag light went on. We read the manual and it said the SLS system was a lifetime warrenty. I called D & C Honda in Tenafly NJ and spoke to a Service advisor,first I asked for an appt. He told me I would have to wait 4 days for an appt and said the system is no under warrenty and I probably went over a pothole in the city and I would have to pay for the fixture. It didnt sound right to me because I didnt even bring the car in yet for a diagnostic so how would he know the damage is not under warrenty. I remember several friends saying good things about Nanuet Honda. I called them they said to bring the car in for a diagnostic check and they would let me know what is the issue. They asked me to come in right away. Already I was impressed because they were very accomodating. I met with Dominick Garretson. He was honest and professional, hetold me they would do a diagnostic check and let me know what the issue was. He called me 2 hours later and told me that it was no outside source causing the problem with the SLS system. He said there was a problem with my seatbelt which affected my airbag light. He said that that system IS under warrenty since an outside source, eg...a pothole did not cause the problem and all I was responsible for was the Honda $100 deductable. My car was fixed in a reasonable amount of time, they were very nice. He told me my seatbelt had a lifetime warrently. D & C honda of Tenafly was nasty when I came in to buy a car and their "Service Advisors" are nasty, dishonest and ripoff artists. More
by PhylliRose
Employees Worked With
An anonymous Service Advisor
June 07, 2011
My experience. 4/30, In for an oil change also noticed My experience. 4/30, In for an oil change also noticed that fan speed controller knob is chipped and part will be ordered under warranty. Scheduled f My experience. 4/30, In for an oil change also noticed that fan speed controller knob is chipped and part will be ordered under warranty. Scheduled for 5/21 then rescheduled for 5/27. 5/27 when I went in for service, the part was sent back. How could this be? the dealer is supposed to keep the part for 30 days. That's what the service advisor (Robert Galbrecht) told me. I wanted to talk to manager but Bob told me that the manager was not in. But then he ordered the part for me and expected for the part to arrive on Wednesday but since I live far from the dealer, he promised to ship the part to the address I had given him. Mind you, I live 50 miles from the dealer and was visiting my parents on that day so I can come for the speed control knob. No, it doesn't take more than 5 days to mail it. It's Tuesday and I still don't have the knob in my hand. Why did I rate not recommend? I called to reschedule, service advisor didn't note the new time. The dealer didn't keep the part in stock. The service Advisor didn't mail the part to me. And may have lied about the manager not in, let's be honest how could the manager not in on Friday afternoon? So disappointed in them. More
by devani
Employees Worked With
Robert Galbrecht
May 05, 2011
The leather seats in my 2008 Accord lost color and coating in less than 21/2 years. I brought the car and showed the problem to D&C - 2nd car I got here. I had to make numerous calls to Honda America coating in less than 21/2 years. I brought the car and showed the problem to D&C - 2nd car I got here. I had to make numerous calls to Honda America & D&C in order to have a seat replaced. In all both front seats and the rear seats had the same problem - amd although I notified D&C only one seat was done at a time - and I had to rent cars at my expense both times the front seats were done. The rear seat was never replaced and after not receiving a return call from the service dept. (5 calls) I sent an email to the owners - which someone respinded to that day - it has now been 30 days since they were suppose to get back to me!!!! Nothing! Really poor service from what I thought used to be a good dealer and brand. Never again will I buy a Honda kevin carlesimo More
by kcarlesimo
Employees Worked With
Rob Galbrecht
January 26, 2011
I just went in for my first oil change. I stopped buy to see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and I had know complaints about that car matter of fact it was a great car for me. Frank talked me into this honda and Iam happy that he did. The car has handled as good or better than promised. Sincerly, Anthony iovino More
by antnee
Employees Worked With
frank larocca, Frank LaRocca
January 19, 2011
Mr. Rosario was very helpful when I discovered I had left my EZpass in my old vehicle. He was able to get it back for me. Also, the day after I picked up my car a stone cracked the windshield. Mr. Rosario wa my EZpass in my old vehicle. He was able to get it back for me. Also, the day after I picked up my car a stone cracked the windshield. Mr. Rosario was able to have it fixed for me at no charge. And he kept me company while I waited. He is a great guy! More
by picpopi
Employees Worked With
Herbie Rosario, Herbie Rosario Jr.
