Honda of Tenafly - Service Center

I went to D&C Honda to get my GPS repaired in my brand new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to the dealership where I bought the GPS, because "only they can fix it." I asked why, the response was "they programmed it a certain way, only they can fix it." It was obviously a classic brush-off tactic. ANY Honda dealership in the USA should be able to fix ANY issue. They had no regard for me as a Honda customer, and I am writing a letter to Honda Corporate to report them. After my terrible experience with D&C Honda of Tenafly, I went to another local dealership who simply said the GPS has to be replaced, which they did for me...it was that simple. It just goes to show that D&C Honda needs training in customer service and is also violating Honda's 3-year warranty terms of service by declining customers who did not buy a car from them. More

I was told my car would be in the shop in 15 minutes and that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that my car was next to go in the shop, and then it would take still another 1/2 for service. When I complained to the customer service desk they were very nasty. This is not the first time that the customer service department was rude. Another time I brought my car in because a yelow light went on and was told there was nothing wrong with the car. This was even after I complained that the car was not running right.I brought my car then to another Honda dealer and was told I needed a new transmission and it was under waranty. D & C Honda service has gone steadily down hill and when I discuss this with my friends and neighbors they all agree that something is different and not in the good way. More