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Honda of Tiffany Springs - Service Center

Kansas City, MO

4.8
742 Reviews

742 Reviews of Honda of Tiffany Springs - Service Center

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May 11, 2021

First time customer to Honda of Tiffany Springs. 10/10 for great customer service, trustworthy, very knowledgeable, & went above and beyond to help us finance!! More

by bjsullivan0212
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 25, 2021 -

Honda of Tiffany Springs responded

Honda Tiffany Springs welcomes you to the family. We appreciate your business and for sharing your great experience with us.

March 22, 2021

Very poor customer service dialog when referred to him on warranty related issue; when I called, I was told to come down and they would gladly handle... when I arrived, I was told by Jeff he will not handle More

by Mike
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Joe Ryan
Mar 23, 2021 -

Honda of Tiffany Springs responded

We sincerely apologize for the miscommunication on the tire warranty. Manufacturer basic warranty does not cover normal wear and tear items or road hazards tires or brakes, etc. There is a tire and wheel warranty available to add coverage at time of vehicle purchase that would support a replacement. I understand the frustration on an unexpected expense. I believe Jeff was giving you options that may help you save outside of what tires we have in stock versus the range of tire options at the company he recommended that would possibly help with your budget. Sorry we weren't able to meet your satisfaction on service, we strive to meet all service customers expectations and I am truly sorry we feel short.

November 14, 2020

Received excellent service on a Honda Civic bought elsewhere. They programmed my spare key in a reasonable amount of time on a Saturday. Mike assisted me and even though he was about to leave for the More

by Mwise
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 12, 2021 -

Honda of Tiffany Springs responded

Thank you for taking the time to praise our great service and parts staff. They all appreciate the feedback and your service with us. We look forward to taking care of your future automotive needs.

November 06, 2020

Mike Bair has been taking care of my Honda’s for almost 30 years. To use a cliche; Mike is like fine wine......he started out excellent and he keeps getting better and better with age. I cannot state s More

by docwatkins47
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 30, 2020

Had service done on both Honda cars and Mike Bair was the Service Rep. He was extremely professional in communicating the issues that were taken care of. An excellent Service Rep in my opinion. More

by W920Brumar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 25, 2020

Jason Fry & Brad - My go to guys for my Honda Crosstour service needs ! Brief waiting period for service and customized to my car's current needs. More

by I_LUV_MY_HondaCrosstour
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 27, 2020 -

Honda of Tiffany Springs responded

Thanks for reviewing us and rating us 5 stars! We’re happy to hear that our service team took great care of you. Thanks for stopping in and we look forward to seeing you again next time!

October 21, 2020

Really listened to me and worked hard to find the problem. Treated me with respect. Explained everything he was going to do ahead of time. More

by bcita55
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 17, 2020

We greatly appreciate our Service Advisor Jason Fry. He is thorough, trustworthy, and provides excellent service. He's kept our 4 Honda's in good shape for the long haul. We can always count on Jason and H More

by KE
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2020 -

Honda of Tiffany Springs responded

Wow, thank you so much for your kind words about us and Jason Fry! He will definitely appreciate the shout out! Our top priority is our customers and we're glad to hear that you feel well taken care of. Thank you for choosing Honda of Tiffany Springs and come back to see us soon!

October 16, 2020

They always try to use "scare tactics"/up sell you. Additionally, we have the $9.95 lifetime oil changes, and they always try to charge the full amount. Terribly disappointed in this service department More

by JD
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
The service man is not listed.
October 15, 2020

Giving Tiffany Springs Honda an excellent review! Just had my first service on my 2020 Honda Fit. Jason Fry, service advisor and his team did an excellent job! Polite, courteous, knowledgeable. I would More

by minerva1944
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 19, 2020 -

Honda of Tiffany Springs responded

Thank you so much for this amazing review! We are so glad to hear that Jason and the team were able to make your visit a breeze. We know that having your vehicle serviced can be overwhelming so we do our best to make it as easy and stress-free as possible. If there is anything else we can do to help you please feel free to reach out! We hope to work with you again in the future!

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