Honda of Toms River

All I can say everyone are so nice in the store and I get what I need thank you get what I need thank you More

The staff were friendly and the service was done quickly and within the quoted estimate. and within the quoted estimate. More

First, I'll start by saying Aldo in service went above and beyond in every aspect of this complete debacle. The way he handled this and made a sacrifice of your own time to empty my vehicle of the items t and beyond in every aspect of this complete debacle. The way he handled this and made a sacrifice of your own time to empty my vehicle of the items that were left behind was amazing and I cannot thank him enough. 5-star rating for Aldo! My Faults. I did not empty my vehicle properly. I should have prepared the vehicle better. What was in my vehicle? Two tool pouches, one for bicycles, one for home repair. A moving blanket, an antique drill. A box with some silly items and a thermos, a carpet sample card, some flooring paper, and two pairs of shoes. None of which were in the way. And they were easily moved. I was not able to get to you quickly enough to empty the vehicle because my work takes me all over the tri-state area. This is absolutely my fault and I apologize. However, I did not leave food or any type of item in there that was a health hazard or something a mechanic should be afraid to touch. While that is on me, I would remind you that I diagnosed the issue and dissembled a portion of the vehicle so your mechanics could get to the area more quickly prior to dropping it off on Thursday, August 3rd at 10 am. I find it difficult to understand how I was able to access the fuel pump and sender and your mechanics could not access this same area. I removed the plastics and carpet and molding pieces from the slide door areas and left them in the car so your mechanics could reinstall them when they completed the job. However, after 7 days (6 business) I got my car back completely unassembled. All the hardware that I left in the vehicle was lost. I am not aware of who is the service manage within the Toms River Honda family; it is obvious to me that the mechanics are running the show and the management team has very little influence in what they do. When I was a heavy equipment mechanic, I was responsible for moving items to access the work area. Yes, I was flat rate as well. Your mechanics didn’t want to remove the removable seats, they complained about everything and delayed a 3.5-hour job for 7 days. I was without my work vehicle for 7 days. Ok, Sunday was a day off. But seven days because the mechanics were not going to move anything is unacceptable. This was a recall repair—a defect in parts that Honda installed in the vehicle. I was already massively inconvenienced by the need to replace a faulty part, only to have poor work ethics on the part of the Honda mechanics make a difficult situation worse. I dropped my vehicle off Thursday, August 3rd at 10 am. I didn’t get it back till the following Thursday, August 10th at 12 pm. And nothing was done to my car until that day, Thursday, August 10th! Please know that I am not a guy who is going to bad-mouth a company on Google without giving you a chance to explain or defend your team. I was asked to rate my service after all of this: Aldo is 5 stars! No doubt. Lisa 5 Stars! Your service manager? 1 Star. Your service techs? 1 star. When I read your organization's reviews, I see that I am not the only one who is completely dissatisfied with the service I've received from Honda. It's difficult to understand why Honda of Toms River is allowing their service mechanics to sully their reputation with their poor work ethics and bad attitudes. But again. Aldo made a horrible situation bearable. But I was left with a terrible opinion of Honda of Toms River More

Very satisfied with service. Have been very happy with this dealership since purchasing vehicle here over a year ago. Have been very happy with this dealership since purchasing vehicle here over a year ago. More

Very professional cordial prompt efficient understanding handled all my needs took care of all my problems handled all my needs took care of all my problems More

I brought my vehicle in with a bad battery at the end of the day and I did not call first. There were no problems and they happily took my car. I got it back the next day and there was no charge because t the day and I did not call first. There were no problems and they happily took my car. I got it back the next day and there was no charge because the battery was under warranty. Thanks. More

Mike was polite and knowledgeable. I was in and out faster than I expected. I would recommend honda of toms river to friends and family I was in and out faster than I expected. I would recommend honda of toms river to friends and family More

It was good thanks for the service I will be back soon for another check up for another check up More

Great service and manager Mike C is very attentive to detail and controls customer cost. detail and controls customer cost. More