Honda of Toms River

Malcolm was a pleasure to deal with by far the best sales experience I had experience I had More

So I own a 2016 Honda Civic which I bought new. The 2016-2021 Honda Civic is known for widespread air conditioning failures, primarily due to defective condensers and compressor shaft seals. Back i The 2016-2021 Honda Civic is known for widespread air conditioning failures, primarily due to defective condensers and compressor shaft seals. Back in 2015 Honda extended the warranty on these defective parts for 10 years. Over the years I have had issues with the AC blowing warm air and 3 years ago I brought in in and had the compressor/condenser replaced as it was not working and leaking refrigerant. Just a couple weeks ago I was driving with my wife, on an extremely hot day here in NJ, and once again the AC started blowing warm air only. I made an appointment for 11am on 7/6/26 to have it checked out. When I arrived at the service center, 15 minutes early, I noticed there was only one service rep. working and he seemed overwhelmed. He had a bunch of service tickets on his desk and explained to me that it might be a little longer wait time. I was fine with that and proceeded to the waiting room. I sat in the waiting room for over 4 hours with no update, Finally someone came out and told me the issue was with the compressor again and it would need to be replaced, at a cost of close to $2,000.00. Because the extended warranty expired in 2025 I was basically on my own, even with all of the known issues with the faulty parts failing. So basically I am supposed to shell out close to two grand to have another faulty compressor installed and hope this one lasts for at least another 3 years? I have been a loyal Honda customer for well over 35 years, until now. I find it really hard picturing myself purchasing another Honda vehicle after this experience. I should have known better to bring the car to the dealer for servicing to begin with but I figured maybe they would do the right thing, which to me should be covering any issues with a failing compressor/condenser which they know are faulty to begin with. My local mechanic can do the same work for less than half the cost to me. I received a call today saying that if I bring the car back in I can receive a complimentary 15 point inspection. So I guess they want me to come back in, maybe sit there for another 4 hours, so they can tell me once again that the compressor needs to be replaced? To say I am disappointed is truly an understatement. I reached out to Honda corporate but I know they are not going to do anything about it. I really feel bad for the others out there who own this model car that are going to have to deal with the same issue. You would think that Honda would do the right thing by us but I guess losing a few customers will not hurt business at all. More

As a loyal customer for 20 years the loyalty discount should be higher and set at 1K. Also make sure the sticker reflex's MSRP and your discount/Invoice price estimate. It is very important to be hones should be higher and set at 1K. Also make sure the sticker reflex's MSRP and your discount/Invoice price estimate. It is very important to be honest in sales and not misleading to make money. Give the customer a good price and tell them how much you make from the sale. This is why everyone hates car buying as the customer we feel you have simply gotten one over the customer. In the long run you will sell more cars by reputation than slick marketing. More

Such a Great Experience purchasing my new 2026 Honda CRV Hybrid Touring from Ian (Iggy) Giroux. He's THE BEST!!! Hybrid Touring from Ian (Iggy) Giroux. He's THE BEST!!! More

It was very easy to find a car and buy it. Paul was awesome and I didn’t get the pressure we used to get in the past. I love my car. Paul was awesome and I didn’t get the pressure we used to get in the past. I love my car. More

A real pleasure to deal with. I bought two CRVs. They had the best TrueCar price and Franki Rivera was so easy to work with. Would highly recommend him and the dealership in g I bought two CRVs. They had the best TrueCar price and Franki Rivera was so easy to work with. Would highly recommend him and the dealership in general More

Iggy made sure the deal was transparent and was a joy to work with. Fast in finance as well. Make sure he tells you a dad joke.... You wont laugh, but they are all great! work with. Fast in finance as well. Make sure he tells you a dad joke.... You wont laugh, but they are all great! More

Ian was great to work with. He made me feel comfortable with the car buying process. He made me feel comfortable with the car buying process. More

Our dealer was very helpful and kind. He explained everything in details and answered any and all questions. He explained everything in details and answered any and all questions. More

Frankie was the absolute reason I purchased the vehicle he was easy to talk to ,attentive and didn't waste any of my time. He is an asset to any company. he was easy to talk to ,attentive and didn't waste any of my time. He is an asset to any company. More