Honda of Toms River

Jay was wonderful to work with. He was kind, considerate and extremely knowledgeable. He went above and beyond and continues to keep in touch well after the sale to see if I have any questions or concerns. and extremely knowledgeable. He went above and beyond and continues to keep in touch well after the sale to see if I have any questions or concerns. More

I am extremely unhappy with my experience at Honda of Toms River. My husband visited the dealership in the morning test drove the pre-certified, pre-owned car we were interested in and sat down to try a Toms River. My husband visited the dealership in the morning test drove the pre-certified, pre-owned car we were interested in and sat down to try and "make a deal." Unfortunately, we could not agree upon the sale price and my husband left the dealership. Later that afternoon when I got home from work we called the dealership and spoke with Erik to let him know we were still interested in the car and wanted to see if we could meet in the middle and agree upon a price for the car. Erik is the manager at Honda of Toms River and told us that we were getting an end of the day manager special and we verbally agreed to a fair amount of the pre-owned pre-certified car we were looking at earlier in the day. My husband and I went back to the dealership and after 2 more hours we were brought over to finance to complete our paperwork. Looking over the paperwork we realized that the numbers did not match the verbal agreement that we had made with Erik and when we questioned the interest rate we were receiving we were told that the car was being sold as a used vehicle so the interest rate would be higher. We told the gentleman in finance that the car was advertised as a pre-owned, pre-certified vehicle and Eric said that in order for us to have the warranty that comes with that we would need to pay extra out of pocket. Eric and another manager were extremely rude and unwilling to compromise on the price that was agreed upon and told us if we didn't want the car to leave the dealership. We find the managers to be extremely unprofessional and untrustworthy. We will definitely not return to purchase any vehicles from this dealership in the future, and if we know anyone interested in purchasing a Honda we will strongly recommend that they go somewhere where they can trust that they are getting what they were told that they would receive. More

Honda has excellent mechanics that go above and beyond to keep their customers satisfied. Mike C. makes sure you are kept aware of everything that is being done on your car every step of the way. keep their customers satisfied. Mike C. makes sure you are kept aware of everything that is being done on your car every step of the way. More

Chris my service rep. was a pleasure to deal with. He ALWAYS returned my calls promptly if he was unavailable when I called to check the progress on my vehicle. I switched to Honda of Toms River becaus ALWAYS returned my calls promptly if he was unavailable when I called to check the progress on my vehicle. I switched to Honda of Toms River because the dealership I purchased my CR-V from, Causeway, was awful. Their service department was incompetent and the service rep I was assigned never returned calls. More

This is my 2nd purchase with Honda of Tom's River, both experiences were pleasent and professional. This time I upgraded to a 2022 Civic Sport. I could not be happier with the car. Salesman Eric & Finance experiences were pleasent and professional. This time I upgraded to a 2022 Civic Sport. I could not be happier with the car. Salesman Eric & Finance Mgr Luis were excellent. I look forward to remaining part of the Honda family. More

Appointment was for a recall. Car was taken in quickly .... work was done in reasonable amount of time. .... work was done in reasonable amount of time. More

The salesman was friendly and helpful. I did not spend hours waiting to do paper work. Updated me that where the car was from shipping to delivery hours waiting to do paper work. Updated me that where the car was from shipping to delivery More

Service advisor was exceptional and the tech was excellent the girl that made my appointment was fast and very courteous. excellent the girl that made my appointment was fast and very courteous. More

Staff is friendly and knowledgeable and works with you when getting your car serviced. Would recommend to others. when getting your car serviced. Would recommend to others. More

from initiation to finish, the service department provided great service. my rep kept me informed throughout Mt visit. rep also let me know that my car battery needed to be replaced after diagnostics provided great service. my rep kept me informed throughout Mt visit. rep also let me know that my car battery needed to be replaced after diagnostics. based on his recommendation I agreed to new battery. More