Honda of Toms River

Maria was knowledgeable and answered all my questions. She found me the trim I asked for and made the whole process go quickly for me. She found me the trim I asked for and made the whole process go quickly for me. More

The interior review mirror broke on my recently purchased Odyssey (1 month old 2025).The service rep had a mechanic diagnose the problem.The repair part was ordered and they were able to repair the mirror th Odyssey (1 month old 2025).The service rep had a mechanic diagnose the problem.The repair part was ordered and they were able to repair the mirror the following morning. More

Car was finished quickly. It was also cleaned well. Very easy experience. The shuttle service is a nice perk. It was also cleaned well. Very easy experience. The shuttle service is a nice perk. More

No problem making appointment, for recall which other dealership gave me a problem. When I Called Honda of Tomsriver there was no problem with making appointment and getting part that was needed (other dealership gave me a problem. When I Called Honda of Tomsriver there was no problem with making appointment and getting part that was needed (other dealership told me to call back in a month) More

Well, after I posted my initial review on this site (posted on December 9th ) of this dealership and their unethical practices, I received an email from Honda of Tom’s River later that same day congrat (posted on December 9th ) of this dealership and their unethical practices, I received an email from Honda of Tom’s River later that same day congratulating me on the purchase of my Certified preowned CRV. Attached to this welcome email was my 182 point inspection checklist, my vehicle history report, and the certified Pre-Owned Vehicle warranty booklet. I purchased my vehicle and left the dealership on December 4, 2024 and received this “welcome” email on December 9, 2024. The 182 point checklist was signed by the service technician and service manager on December 6th, two days after I left the dealership and by some miracle my signature appeared on the document with a signature date of December 9th, five days after I had left the dealership. I contacted the dealership on December 10th to report this issue and spoke to one of the managers. I expressed my concern as to how they could have certified vehicle two days after I had left the dealership with the vehicle, and most importantly, informed her of their unethical practices. This particular manager needed to confirm my accusation and contacted me back the next day on December 11th and assured me that the vehicle had been certified completely on November 30th when it arrived at the dealership and that the reason “my” signature was there is that they wanted to try to pass the paperwork along to complete everything to make it “easier on me“! I have since left multiple messages for the general manager to find a way to rectify this problem. Since I’m not sure if this car is actually certified, I wanted to take it to another Honda dealership since I have no trust in this dealership, and have Honda of Toms River handle the expense. I also am unsure as to what my warranty is, and what is covered. Additionally, I have tried to have a discussion with the dealership about how they lowballed me in my trade-in, which I know was to get more money at my expense. No one from the dealership will talk to me because of their fear that I am going to take legal action, even though my messages have stated I am willing to have a discussion with them. More

I had a recall on my wife’s vehicle, I went in , made my appointment and it was completed as promised. appointment and it was completed as promised. More

Friendly service performed in a timely manner. Shuttle service a huge plus. The only improvement I recommend is that the recall notices specifically state that recall appointments cannot be sche Shuttle service a huge plus. The only improvement I recommend is that the recall notices specifically state that recall appointments cannot be scheduled online. This is not reflective of the service received at Tom's River Honda. However, it is useful to be informed of these matters. More

They were on time with the work they had to do even had bad weather as snow coming down they got my car fixed thank to all the employees there they were very helpful and friendly to me and again thank to H bad weather as snow coming down they got my car fixed thank to all the employees there they were very helpful and friendly to me and again thank to Honda for being there for me and my family 🙂 More

Tom was excellent in his assistance during my service. Made sure everything was taken care of Made sure everything was taken care of More

Very quick and kind. Easy to get in touch with and have the work done. Easy to get in touch with and have the work done. More