Honda of Toms River

Hard but valuable transaction acquired I traded up a 2016 Honda Civic EX that I loved for a 2018 Honda EX-T which I love more. We worked hard with the salesmen and managers to reach a fair I traded up a 2016 Honda Civic EX that I loved for a 2018 Honda EX-T which I love more. We worked hard with the salesmen and managers to reach a fair deal that I really wanted. I only upped my monthly payment by $14 monthly and got a better car in the exact color I wanted. This car was nit available anywhere inside 500 miles for my last purchase. Awesome job guys. More

My vehicle was brought in for a recall. I brought my Accord in for a recall. Steve was the rep who helped me. He was very kind and helpful, and got me on my way in a timely fashion. I use I brought my Accord in for a recall. Steve was the rep who helped me. He was very kind and helpful, and got me on my way in a timely fashion. I used the shuttle to get to and from work and the drivers Kaitlyn and Tyler were very nice! They were all very pleasant and it was a good experience overall! Thank you! More

Mind Boggling Incompetence I made a $ 300.00 refundable deposit for the dealer to hold a car while I secured my funding check. I was in daily contact with them regarding the da I made a $ 300.00 refundable deposit for the dealer to hold a car while I secured my funding check. I was in daily contact with them regarding the day I would come in for the car It was two days later than I had anticipated but I informed them of this. They told me it was not a problem. The dealer called me on the day I had told them I was coming in for the car to ask what time I would be in to finalize the purchase. I said I would be in at about 1 pm. They said "Good, see you then" When I arrived at the dealer, they told me that they did not know where the car was. It was not on the lot. I was told "Maybe it is being cleaned or detailed" After waiting for awhile, a manager came over to tell me that the car had been sold! The most infuriating aspect of this situation was that both the sales staff and manager refused to take any responsibility. It was clear that, at first, they did not even know that the car had been sold. The sales person looked at me and said "it's not on me, it's not on me" The manager shrugged and said "I don't know what to tell you, the car has been sold" No one was able to explain how that had happened or to accept any responsibility. The manager did say that he had been trying to contact me on the previous day. I was unable to take calls since I was at work but I did return the call later and left a message stating when I would be in to finalize the purchase. The manager said that he did not receive the message and nobody knew who might have taken the message! They tried to put the blame for the car being sold on me. I am appalled by the terrible miscommunication that was not my responsibility. This is no way to treat customers. More

Could not be better!! Service personnel were friendly, efficient and did their best to provide excellent service !!! Rita is outstanding ! Kept updated about what was requi Service personnel were friendly, efficient and did their best to provide excellent service !!! Rita is outstanding ! Kept updated about what was required for my vehicle. More

Great salesperson, no pressure. This dealership has a nice selection of cars to see. The best part is that they let you look and are not pressured into anything. My salesperson Tom This dealership has a nice selection of cars to see. The best part is that they let you look and are not pressured into anything. My salesperson Tom was the best. Very calm and absolutely no pressure. Very enjoyable experience. More

Great Experience Purchased a new Honda Accord from Tom Stimpfel and it was a great experience. Tom showed all the many features of the car. Tom even converted my CD to Purchased a new Honda Accord from Tom Stimpfel and it was a great experience. Tom showed all the many features of the car. Tom even converted my CD to digital files miles More

Great Customer Service An excellent experience with Tom Stimpfel. I would definitely recommend Tom & this dealership. Tom was very pleasant to work with and very knowledgeab An excellent experience with Tom Stimpfel. I would definitely recommend Tom & this dealership. Tom was very pleasant to work with and very knowledgeable about the vehicle and went over the many features with me. More

Purchased Civic touring 2017 Tom STIMPFEL was a great salesman, met my needs and got me the car I wanted. I am very satisfied. I will recommend this dealership Tom STIMPFEL was a great salesman, met my needs and got me the car I wanted. I am very satisfied. I will recommend this dealership More

Great Customer Service I purchased a Honda CRV from Tom Stimpfel and was completely satisfied. He was very knowledgeable about the vehicle and showed me all of the great fea I purchased a Honda CRV from Tom Stimpfel and was completely satisfied. He was very knowledgeable about the vehicle and showed me all of the great features of the vehicle. I would highly recommend this dealership to my family and friends and ask for Tom Stimpfel. More