Honda of Turnersville

Went in to get a recall done on my 2002 Honda civic on Friday November 9 2012.They checked my car out and recommended I have my transmission fluid changed. I have 182,000 miles on my car, a lot which is h Friday November 9 2012.They checked my car out and recommended I have my transmission fluid changed. I have 182,000 miles on my car, a lot which is highway. I have never had any problem with my transmission at all before this. I told them to go ahead, I got the car back and drove it home. On Saturday the 10th I went to drive the car to go to work which I work at night, and the transmission slipped a little. I thought may be it was just a one time thing but every time I used it for the first time it slipped but not to bad. I had to drive it to work so I thought I would take it back the following Saturday the 17th. Well on Friday the 16th the transmission went bad totally.Had to have the car towed back to the dealer from PA.They said well it is an old car and the transmission was probably going bad and changing the fluid just sped it up.I say it did I went from no problems to total breakdown in 7 days.They did say they would put a used transmission in for me and split the cost of $2800. I would have to pay dealer cost for labor at about $80 an hour or so, the won't pay that but I have too. Also the were making me pay full cost for the used transmission which they get a discount on!!! Be very careful when they work on your car I wish I would have read these reviews first! More

I was quoted a price for a new CRV over the phone AND via e-mail. When I was on the way to the dealer I called to tell them I was running late and asked if they would take a deposit to hold the car. The in e-mail. When I was on the way to the dealer I called to tell them I was running late and asked if they would take a deposit to hold the car. The internet salesperson said they do not take deposits. I asked to speak to a manager. She (internet salesperson) was near him when he picked up the phone. When he (Min Chin-general sales manager) asked her what price she quoted me he told me he would only honor that price if I had written documentation from another dealer with a comparable price. If I can get the car from that dealer why would I go to Turnersville unless they could BEAT the price. He practically hung up on me as if he was doing me a favor by selling me a car. I sent an e-mail to the General Manager (Eustace Mita) describing what happened. He wrote me a very lame response saying that he spoke to Min and the internet salesperson to tell them how rude they were... Stay away from Turnersville Honda. They totally misrepresented themselves and tried to get out of a deal which they committed to verbally and in writing. I have owned many Hondas and have purchased from Burns Honda in Marlton. There is a reason why I go to Burns Honda and will continue to do so. They are honorable and professional. I could not ask for better service. Turnersville Honda...take a lesson from Burns. More

Super unfriendly place, trade in price is a ripoff. Made the deal for the same trade-in and same car just 5 minutes at Conicelli. Don't waste your time at Turnersville. the deal for the same trade-in and same car just 5 minutes at Conicelli. Don't waste your time at Turnersville. More

My husband and I have our Honda vehicles serviced at Turnersville Honda because it is the closest dealership to our home. The service is hit or miss--not consistent. I also get the impression that the Turnersville Honda because it is the closest dealership to our home. The service is hit or miss--not consistent. I also get the impression that they are trying to push more services than necessary. A year and a half ago we traded-in one of our Hondas for a new Civic Hybrid. Turnersville Honda had the model and color we wanted, and after much haggling, Scott agreed to the fair price that we wanted. So, with this history, you would think that the salesman (Scott) would be straight-forward and no-nonsense with us. Not the case at all. We wanted to compare the Honda Fit with the Honda Civic. Since the dealership had no Civics (2011 or 12) to sell us, they pushed the Fit. First problem: They would not lower to price at all below MSRP. Second problem: They lied in saying that there was no finance deals on the Civics (There is a .9 and a 1.9% deal depending on the length of financing). Third problem: They lied when they told us point-blank that no other dealer had 2011 Civics to sell. Big Lie! There was also the typical high-pressure, have-to-buy-it-today sales pitch. What a turn off. Bottom line: They did not offer a fair price, nor were they honest. We went to another dealer and bought a 2011 Civic that we are very happy with. Would not recommend this dealer to a friend. More

Very dissapointing expierence, do not waste the trip. Went to to put a deposit on a van expected in over the next few weeks, once we arrived we were given the run around and stalled for almost an hour, w Went to to put a deposit on a van expected in over the next few weeks, once we arrived we were given the run around and stalled for almost an hour, while a salesman called in and arranged to take a depost from another customer, who had been undecided, and who was likly willing to pay more than our prenegoaited amount. When I asked why that was allowed to happen when I had arrived first with my check in hand, I was told "Life sucks, get over it." These are the people that give car dealers a bad rep. Avoid this dealer. More

This past Tuesday I stopped in this dealership to cut a deal on a used Pilot. The salesman began to explain that there was another couple interested in the same vehicle and were supposed to be coming in th deal on a used Pilot. The salesman began to explain that there was another couple interested in the same vehicle and were supposed to be coming in this evening. The salesman actually begins to tell us how "he doesn't like the other couple because they are skinny" "you know the skinny type" "I don't like skinny people" So we are looking at this guy with that what are you talking about look and then he says it.... "you know what I mean by skinny, not like you two, you know skinny" Needless to say the deal doesn't go much farther and all of a sudden he says, "I'll be right back, i need to take care of something" This guy jumps up takes the whole deal folder with him and scurries to the front door to wisk two tall skinny people from the main entrance to the other side of the showroom. Yep he left the two "fat" people in limbo as he went and signed a deal with the two skinny people he just belittled. The salesman then returns a short time later and claims "this rarely ever happens in this business" the other couple came in and because we made them an offer previously we just signed the paperwork with them, they just bought the car. So needless to say I take a walk over to the sales manager and begin to explain the outrageous non professional demeanor of their salesman and wouldn't you know the response i received. "Sorry we couldn't make a deal" This manager didn't even care about the way his salesman spoke not only about a customer but to another potential customer. Oh and the salesman was standing right there when I was talking to the manager and he was chuckling the whole time like it was some kind of joke. After leaving there, I found a great sales staff and a great deal at Burns Honda. More

I was told one price and actually given another a day later. This price was given to me by one of the sales managers, when I called him on the price he pushed me over to salesperson to let her handle it later. This price was given to me by one of the sales managers, when I called him on the price he pushed me over to salesperson to let her handle it. Very deceptive! Just go to the better busniess bureau at www.BBB.org and check them out. They received an "F" . Why do busniess with a company that scores an "F" at the BBB ???? If you do, you'll find out why! Save yourself the aggravation and go elsewhere. More

Dealer was a full $1500 more than others locally and kept trying to tell us that all the other prices were scams. We ended up getting the (2011 Honda Pilot Touring) for the lower price. I understand that t trying to tell us that all the other prices were scams. We ended up getting the (2011 Honda Pilot Touring) for the lower price. I understand that these are commodities these days but why would I pay $1500 plus taxes on $1500 more for the pleasure of purchasing from them. This is a huge campus and they must have lots of overhead to want such a premium. I would not recommed if you want a good price really shop around. These guys are not even close More

I had my Acura Vigor in for a mechanic to look at. While there I wandered through the lot to see what was available. Since I wanted a 5 speed transmission, the selection was very limited. I then went to t there I wandered through the lot to see what was available. Since I wanted a 5 speed transmission, the selection was very limited. I then went to the Honda lot. The only Honda with a 5 speed was made available for a test drive, etc. etc. The salesman basically wanted to make the deal then & there. I don't spend that much money without more time so I left. The problem was that the sticker on the car (pre-owned certified) was $18,999. When I came home, I ran a search on their website, as the sales personnel at both lots did not have a good idea of what they had. The Honda I test drove, came up on their site with a price of $16,999 - TWO THOUSAND DOLLARS LESS! I called the manager of the Honda lot to ask why. He said he would have to check and asked who I had dealt with. Instead of the manager calling me back, he had the salesperson call me with the biggest load of xx I have heard. Told me they would have to honor the price, etc I told him that the bottom line was that if I had not researched the car on the web, they would have been happy to take my $19K and NO ONE would have stopped the deal to say - wait a minute, the car is actually $17K Very poor and dishonest business practices! More

I was bored one day and went test driving along the Pike. I went into Subaru and drove two cars then asked how much for my trade. My answer was $4-5,000. I said I'd rather keep the car. I went to Honda a I went into Subaru and drove two cars then asked how much for my trade. My answer was $4-5,000. I said I'd rather keep the car. I went to Honda and did the same thing. The gave me $8,900 for my trade and the car 10% (a special they were running) off MSRP. These offers were without negotiations. Financing took too long ( I waited for 2 hours extra!) but I was happy overall. This was for a 2006 Accord SE in December 2005. More