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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,283 Reviews
Call Service Center (516) 758-5396

3,283 Reviews of Honda of Valley Stream - Service Center

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November 08, 2023

I waited 4 hours for an oil change when I was told it would be 90 minutes No communication during this whole process My car had a terrible odor in it when my car was done The least they could have d More

by mjaje5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Honda of Valley Stream responded

We are unable to locate you in our system from the name given. Please respond privately with your name so that we can locate you and reach out to help resolve this issue. Thank you!

Nov 28, 2023 -

Honda of Valley Stream responded

We sincerely apologize for the wait and level of service at your appointment. Honda of Valley Stream strives for the highest quality service and it seems that is not what you received. Please accept our apologies, and we sincerely hope you will give us another chance. If you have other questions or concerns, please contact Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

November 08, 2023

Always a good experience with the service department. All the work that needed to be performed was explained to me as well as the cost. The work was completed in a timely manner. More

by miphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Honda of Valley Stream responded

Thank you for always returning to us. We love our customers. Thank you for the 5-star review and let us know if there is anything else we can do for you. We look forward to seeing you again.

November 08, 2023

The service was excellent. Mr. Alex Marcel is very knowledgeable and that helped me a lot .Thanks More

by al1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Honda of Valley Stream responded

Thank you for choosing us for your service needs and for the kind words for Alex. We appreciate it. Let us know if there is anything else we can do for you. We look forward to working with you again.

November 07, 2023

Clean Accommodating Friendly staff Service was fast and reliable. Drop car off at 8am for maintenance. It was done by 1 More

by kvinston07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Honda of Valley Stream responded

Thank you for the time you spent leaving this review. We appreciate you choosing us for your vehicle service needs and look forward to working with you again.

November 07, 2023

Brought car in for recall. Check. Car wasn't affected by the recall. However, I had another issue. Will patiently drove my car with me to try and observe the problem More

by stuartbirns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 07, 2023

My first time visiting Honda Service of Valley Stream. It seemed very well run but if I had stayed I would have been there for over 5 hours. More

by mblack32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Nov 08, 2023 -

Honda of Valley Stream responded

Thank you for the time you spent leaving this review. We appreciate you choosing us for your vehicle service needs and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 07, 2023

Ms Torres always listens to my needs and and always does her best to meet them. More

by jcesde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 06, 2023

Great service and very knowledge. I would recommend then to friends,.family and to.total.strangers. More

by NEWYORKPSYCHIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 06, 2023

The recent service I received was very good. Appreciate the service staff and manager's efforts to ensure the service I received was efficient. More

by MINKIE.ENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 06, 2023 -

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 04, 2023

Waited 3 hours for an oil change. The car was ready and representative didn't come notify me. I loved going here but with new staff, the place has changed. More

by MONIABEGUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Nov 28, 2023 -

Honda of Valley Stream responded

At Honda of Valley Stream Service our goal is the highest quality service in as reasonable amount of time possible for each day. That will vary depending on multiple factors. In this case, the client did not have an appointment and her vehicle was taken back for service at 9:55 am and was returned to her at 11:54. We feel an approximate two-hour turnaround is not a bad time when there is not an appointment booked for the service. We work on non-appointment vehicles as quickly as possible making sure to give preference to appointments all while not compromising our quality of work. If there are further questions or concerns, please feel free to reach out to us at Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

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