Last week I called and was very impressed with how nice, cordial, and helpful the Receptionist was. I explained that I had a Honda Accord to turn it as my lease was up. The Receptionist transferred me to another person and I explained the same to him. The person was very nice and asked if we leased it from their store, which I stated that I did not because we had just moved to the area a few months ago. He said "no problem, just bring it in on Thrs at 11." I thought to myself how easy was that! Well, that's where the cordial pleasantries end.
We showed up this morning at the prescribed time, 11am, and we were quickly greeted by a lady salesperson sitting closest to the Receptionist; from the website the only lady salesperson named is Clara Vanegas. I explained why I was there, and she asked if I was getting another Honda, which I said "not right now," because I was going to be traveling on vacation and didn't want the car sitting for three weeks without being used. No sooner did we finish saying "not right now" and you could see the warm, pleasant smile whisk away and she said "no, we can't accept your car." I explained that I had spoken with someone and they made the appointment for today at 11am. Not believing me, she asked for the name of who I spoke with, which I didn't make note of when I called. The lady salesperson then went to what appeared to be the main office to ask someone with authority. She quickly returned and said, "we can only take your if you buy one." I later spoke with a gentlemen who walked by and asked if I was being helped. Being a little annoyed at this point, I explained the whole thing again. He quickly said to me “I have 50 cars I’m waiting on Honda to pick up.” Personally, I would have been happy to find some place else to drop my car off had they just told me that from the onset when I called last week! Instead, I made arrangements to be free at 11am; I asked a friend to help me with a ride back, as well. I had to inconvenience someone unnecessarily to help me, and prolong what has been a previously easy process. I’m sure if I was there for an expensive service on my car, they would have found room for a day, or two, while they worked on my car. Since I was delaying my next Honda lease by three weeks, they held steadfast to their position and didn’t make an accommodation that was promised over the phone the week prior. I called Honda Corp and they couldn’t help with anything more than helping me find a dealer nearby willing to help. Frustrated, I decided to go back to my originating dealer and dropped my car off there. Sadly, the issue has now caused me to be a bit over my miles; i.e. about thirty miles, or so. I’ll have no choice but to gladly pay it, even though, I would have been under by a few had Honda of Valley Stream honored their word.
I’m sorry to my friend for setting back his plans for the day!
I’ve turned in cars before and never had such disconnected double-talk as with Honda of Valley Stream. They advertise themselves as being a different, more customer-centric type of dealer but all they’ve displayed by their actions, thus far, is that their rating of 1.8 stars is well-deserved. They are far from caring one bit about loyal Honda Customers.
I WILL DRIVE TO MY OLD HONDA DEALER FOR MY NEXT CAR when I return from vacation.
I don’t recommend this dealer; however, I hope your experience with them is better than mine.