Honda of Valley Stream - Service Center

I actually started leasing my 2019 Honda Civic about a year ago. I obviously wanted a Honda for its great review of how reliable they are initially. My sales rep from a year ago Wally made it quick, fast year ago. I obviously wanted a Honda for its great review of how reliable they are initially. My sales rep from a year ago Wally made it quick, fast and efficient as could be. I like to get my car serviced at Honda due to the fact that they are the ones I purchased my car from. However, to get an oil change it takes about 4 hours, each trip I make to the Valley Stream Service Center. About a month ago, I received a light on my dashboard for having low tire pressure. I opted for the Rim and Tire protection when I first set up my lease so of course I called the service center to resolve the issue. Turned out I had a nail in my tire and they offered to plug it (because don't put patches on) for me. 2 weeks after that tire servicing the same tire pressure light came back on. I called to set up an appointment and I get only the voicemail. A few days later while constantly filling my tire with air, my car is having electrical problems with the alarm going off at random hours and times as well as the trunk of my car opening up CONSISTENTLY. Calling again, I am unable to get an appointment with them until next week and they can't guarantee me a courtesy vehicle unless the car is deemed "unsafe". Attempting to call back to remind them of the tire issue I got their voicemail 5 times at 1:30pm on a Tuesday(11/17/020). Completely unprofessional and unaccommodating especially because I didn't require anything extra than what was promised to me at the beginning of the lease agreement. Safe to say, I'm highly anticipating the ending of my lease so I no longer need to deal with excessively long wait times and unprofessional reluctant service team. More

wonderful service center ,i forget her name she was very nice and helpful employee . they charge me $52 for oil change , this is my first service after buy the car , service should be free. nice and helpful employee . they charge me $52 for oil change , this is my first service after buy the car , service should be free. More

The service department was helpful there, timing is alittle weak. Additional insurances add to the car example tire repair dents and dings are only open in the week. Servicing my car took some time abo alittle weak. Additional insurances add to the car example tire repair dents and dings are only open in the week. Servicing my car took some time about a 2 weeks process but everything was serviced for my 2017 HB Civic. More

Friendly service, quick maintenance, fair price . Waiting area was clean . Was able to plug in my phone and be comfortable while I wait for my car . area was clean . Was able to plug in my phone and be comfortable while I wait for my car . More

Good Morning, I think very highly of your business. My experience is always a good one, and everyone is always so friendly and pleasant. Thank you. experience is always a good one, and everyone is always so friendly and pleasant. Thank you. More

Everyone was pleasant and courteous Ms Torres was very clear on all my options. No pressure I love that. Upon returning my car the employee asked if I wanted my car washed. I appreciated that as well. I d clear on all my options. No pressure I love that. Upon returning my car the employee asked if I wanted my car washed. I appreciated that as well. I drive a little bit further just to use this facility because I’ve never been disappointed More

nice experience the service department move in somewhat nice experience the service department move in somewhat of a timely fashion and my car was thoroughly inspected for other maintenance issues that I w nice experience the service department move in somewhat of a timely fashion and my car was thoroughly inspected for other maintenance issues that I was not aware of thank you More

Every one was very helpful as someone else was bringing my car in for me. Service was excellent. The person I spoke with on the phone was so very helpful. my car in for me. Service was excellent. The person I spoke with on the phone was so very helpful. More

The writer Marcel (?) was exceptionally helpful with advice and information. Service was quick. Waiting area was clean and comfortable. All chairs socially distanced. All items checked and serviced. advice and information. Service was quick. Waiting area was clean and comfortable. All chairs socially distanced. All items checked and serviced. More

Courteous, professional, follow-up. Marcel ensured that I was kept abreast of the progress that was being done on my vehicle. Felt that my best interest was taken into consideration. was kept abreast of the progress that was being done on my vehicle. Felt that my best interest was taken into consideration. More