Honda of Westport

I cannot overstate the suckitude of Honda of Westport's service department. I have a 2007 CRV and literally weeks after the 3 yr. warranty expired, the check engine light came on. Six visits later, the p service department. I have a 2007 CRV and literally weeks after the 3 yr. warranty expired, the check engine light came on. Six visits later, the problem continues. It's bad enough that they can't remedy the problem, but their customer service is absolutely atrocious. They're very pleasant, but no one EVER calls to even acknowledge they are looking at the car (we've had to use night drop off)let alone calling to explain what the problem is or how long it will take to fix it. Literally as I type this, I am waiting for a service dept. manager to call me back. One hour and six minutes ago (after I had called them to see what the deal was)he said he'd call me back "in 5-10 minutes." Riiiiiiight. Today, after five previous failed attempts, they are finally calling the Honda tech line. Hello? Why didn't you do that after, say, the first 4 failures? I haven't even mentioned the time they told me the car was ready...my wife dropped me off prior to taking my daughter to an appointment. Got to the dealership and Ooops...we haven't looked at the car yet. Huh? I was told it was ready. So there's another wasted hour waiting for a diagnosis...which they said they didn't have the part for that day anyway. "We'll call when the part comes in." OK...the only problem is they never called...we had to call them. It's hard to say whether they don't care or whether they're just so busy they forget to get back to you. It is the only Honda dealership in the area, so I'm sure they are pretty booked. And to their credit, they seemed to be able to take the car even without an appointment. Although given their success (really failure) rate at fixing the car, I am ready to book a standing appointment for every day this week. More