Honolulu Ford

Excellent customer service almost ruined. From the phone service that managed to get me in for an emergency slot just 2 hours later to Kyle who was very friendly and professional this was a 5 From the phone service that managed to get me in for an emergency slot just 2 hours later to Kyle who was very friendly and professional this was a 5 star service operation. The only negative was while waiting for the service I was hounded by the greedy sleazy salesmen everytime I walked in the front door and my last impression when I left was by a rude salesman who could care less because I wasn't going to buy a car and blocked my exit while he sat in a new car trying to sell it to someone else. Bottom line definitely DO NOT buy a car here but definitely get it serviced here if you bought it somewhere else. More

Excellent Service Rep Kyle Piercy is the best Service rep ever. Always friendly, knowledgeable and willing to listen to the customer. No matter what the situation he explai Kyle Piercy is the best Service rep ever. Always friendly, knowledgeable and willing to listen to the customer. No matter what the situation he explains thoroughly. Ford needs to find a way to address windshield wiper sticking to glass on the 2015 Edge Sport More

Kyle Piercy Overall good no hassle no drama Good friendly conversation with Kyle. Took care of the issue that I had. In and out at a good a time. One 9f the ma Overall good no hassle no drama Good friendly conversation with Kyle. Took care of the issue that I had. In and out at a good a time. One 9f the managers remember me which is nice appreciated the good service. More

Great Service Our sales guy was very knowledgeable and helpful through the entire process. The entire team worked together like a well oiled machine. We were very Our sales guy was very knowledgeable and helpful through the entire process. The entire team worked together like a well oiled machine. We were very satisfied. More

FINALLY We had an overall great experience at Honolulu Ford, aside from the fact that we were not informed of the impending vehicle registration which would b We had an overall great experience at Honolulu Ford, aside from the fact that we were not informed of the impending vehicle registration which would be up in 2 months. However, Marcus was quick to reply to my emailed complaint and he addressed my registration issue and resolved it! More

CUSTOMER SERVICE Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the rest of the team that took the time to work on my car. You folks did a great job Thank you Kyle and Honolulu Ford Team! More

Totally awesome service, as usual! Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She ensures the technicians addresses my issues. She is super friendly and I will always ask for her for my service visits! More

Knowledgeable, Honest, Patient Ben Cabalo patiently taught me about leasing versus owning the car I was interested in. Then he presented me with an honest, fair deal. He never once Ben Cabalo patiently taught me about leasing versus owning the car I was interested in. Then he presented me with an honest, fair deal. He never once was pushy. Ben helped me make the right decision. More

Thank you. They did a good job installing my cover. I would have liked to get it washed, but they said that no one was there to do it? They did a good job installing my cover. I would have liked to get it washed, but they said that no one was there to do it? More

Finally the service we have been waiting for! This is the first time that I am compelled to write a review. Carlo is AWESOME! I called in for an appointment, and we were randomly assigned to Car This is the first time that I am compelled to write a review. Carlo is AWESOME! I called in for an appointment, and we were randomly assigned to Carlo. He took the vehicle in immediately, went over all of our concerns, kept in touch with us regarding quotes and necessary repairs, and finished well ahead of our expectations. Finally, the customer service that we have been hoping and waiting for! More