Honolulu Ford - Service Center

Excellent service at Honolulu Ford I had my Escape serviced on 2/9/19 at Honolulu Ford. I met friends inside while waiting. Master Salesman Ben Cabalo, who sold me this Escape and my Fo I had my Escape serviced on 2/9/19 at Honolulu Ford. I met friends inside while waiting. Master Salesman Ben Cabalo, who sold me this Escape and my Ford F350 Truck, was there in the lobby. We greeted each other and as always Ben showed his best and how hospitable he is to Ford's customers. At the customer reception kiosk was Larraine Tugade, beautiful and friendly too. My service advisor was K Charlo, one of the BEST at Honolulu Ford. Charlo explained to me the scope of the service with full clarity and enthusiasm - Excellent trait of an effective service advisor. After the service, Charlo told me the services performed and he also provided important advises to take care of my Escape. Charlo is phenomenal service advisor, truly he is an asset to Honolulu Ford. He makes customer like me 100% satisfied. More

2017 Rousch Mustang Warrior Scout Went in for third repair on right rear axle. Burnt axle bearings, damaged calipers,and brake disc. Same problems each time. Service crew provid Went in for third repair on right rear axle. Burnt axle bearings, damaged calipers,and brake disc. Same problems each time. Service crew providing great service. Maintenance crew doing their thing. Jaime doing his best to help me with my issues on vehicle. Started lemon law claim for this vehicle.in case this last repair goes wrong. I don’t have faith in the vehicle anymore. I’m concerned that problem will occur again. Not sure how Ford and Rousch will replace vehicle if lemon law is applied to this vehicle. There are only 20 models made each year. I have #20 of 20. Also this model is only offered to active duty military that are deployed overseas. You can’t just go and purchase this vehicle from US. If this vehicle is lemon lawed, I hope FORD will work with ROUSCH to build me a special vehicle for replacement. Other than mechanical issues, I like the car and Honolulu Ford staff have went out of their way to help me. More

Worse ever No call backs. Took to long to get the glass replace. Sent the truck back three times for the same problem.Service rep said it would take 6 weeks for No call backs. Took to long to get the glass replace. Sent the truck back three times for the same problem.Service rep said it would take 6 weeks for the windshield to come in and 12 weeks later we called and he said it just came in. More

Had appointment. Fast good service. Had a appointment so service fixing my electrical problem went by pretty fast for me. They took about 2 hours. Received the car and checked it out an Had a appointment so service fixing my electrical problem went by pretty fast for me. They took about 2 hours. Received the car and checked it out and everything was fixed. More

Clyde rocks He is an intelligent brand ambassador for your dealership service department. Promote him and give him a big raise. Competence is rare in car dealersh He is an intelligent brand ambassador for your dealership service department. Promote him and give him a big raise. Competence is rare in car dealership service departments. Trust me, I live in Kailua and drive to your Honolulu location to avoid Windward Ford. They are clueless and expensive. I sure miss Mike McKenna's competence and customer service. More

Service Made my experience there great with no problems too I will be back too, mahalo for all that you do to take care of customers there Made my experience there great with no problems too I will be back too, mahalo for all that you do to take care of customers there More

Recall and service The service staff was friendly and efficient and I got my car back earlier than expected. However, I did ask them the check my wipers as they didn't The service staff was friendly and efficient and I got my car back earlier than expected. However, I did ask them the check my wipers as they didn't seem to be on correctly as they were not moving smoothly over the windshield. I wanted them to check because we were forecast for a week of rain. They were not checked :( More

Recall 16S41 - Fuel Delivery Module Flange Rplmt My 2010 Ford Escape never had a long cranking problem before I took car in for this recall. I have taken it in three times to find out why my car was My 2010 Ford Escape never had a long cranking problem before I took car in for this recall. I have taken it in three times to find out why my car was acting like this. I was told that I need to replace my fuel pump that will cost me $966.75. I am taking car somewhere else to get another opinion. Car still starts up after long cranking. Per Ford, long crank is due to no pressure at fuel tank. Ford has a awesome car courtesy pick up drop off for customers. More

6th.time bringing my vehicle in within a 68day span of purch Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warr Just bought the vehicle 94days ago and i have been the 6 times to get it fix. I bought the extended warranty and was told I didn’t , then told my warranty my not cover the issue , multiple issues . $3,200 dollars worth of warranty. It is currently at Honolulu Ford as I was told twice I would be called to come pick up a loaner after I was told to rent my own. And sales associates at the time tells me ..” I don’t know what to say”. Miles , and Kyle . What’s next? An accident due to things not being fixed ? More

Service was great but turned off by the experience with my w Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about b Service department is excellent. But they need to expand. They have so much business. My issue with my extended warranty has changed my mind about buying another ford. I was given phone numbers to call and I was on my own. Ford motor company did get the document I asked for but it didn’t resolved my issue. So far people who could help me have not been engaged in helping me. The experience is really terrible. From the customer stand point I feel no exceptional support from the dealership and the value customer loyalty means nothing. More