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Honolulu Ford - Service Center

4.6

327 Lifetime Service Reviews

1052 Houghtailing Street, Honolulu, Hawaii 96817

327 Reviews of Honolulu Ford - Service Center

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November 12, 2018

"West Side Riderz"

- fire96792

I had a 100% customer satisfaction experience. Theresa was a very professional, respectful, experienced and courteous person. The checking in process of my vehicle was extremely quick. Throughout the wait she would keep me updated and posted on my vehicles status. Periodically she would check up on not just me, but all her customers waiting if there is anything additional she can provide to make our wait as comfortable as possible. Thank you for once again for another wonderful visit. Very Respectfully, Isaac

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Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Review "

- JEANETTEMARSHALL87

Great service I was happy that they were so attentive. Thank you very much . I will let my friends know about how well the service was .

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Yes
Employees Worked With
Chad Getz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Efficient"

- BRUCE31

Easy to schedule the service on-line. Work was all completed in the same day. Only issue was that no one called me to let me know my truck was finished so I just showed up in afternoon to pick-up truck which they had to get ready for me to take with the service dept. completely filled with vehicles from the dealership being under renovation didn't help with the access.

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Recommend Dealer
Yes
Employees Worked With
Kyle Piercy
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Awesome service"

- KEOLYN

The service we receive was awesome from start to finish staff was very helpful we will always buy and have our car serviced here at Honolulu Ford

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Recommend Dealer
Yes
Employees Worked With
Chad Getz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 04, 2018

"windshield wiper problem"

- Happy

Right windshield wiper would stick to the glass ever since the original blades were changed. Kyle was always on top of this situation. Honolulu Ford installed another new pair, but same problem. I went and purchased another pair and still the same. All in a short period of time. Finally, Kyle paid for original wipers to be installed and so far, no sticking. crossing my fingers that this is the solution.

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Recommend Dealer
Yes
Employees Worked With
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 03, 2018

"Poor customer service"

- RONNIECHANG23

My service on Oct. 25th, 2018 was less than good. I waited 31/2 hours for an appoint I made for 9:30 that day. I did arrive at 9 o'clock for that appointment and did inform Theresa that I would be waiting for my car. I am always prepared to wait 2 to 2 1/2 hours. I believe I was for gotten. I sat outside on the bench where I could be seen so is there was problem with my car I should have been informed. What made me realize the time was because people that came in after me was picking up their cars and leaving. My service was routine just a mileage maintenance check. So why did it take almost 4 hours to do my car.

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Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2018

"25000mile servicing"

- DEANJOKIMOTO

Charlo, was great and even got me out of there in under 1 hour, which was greatly appreciated! he was prompt, polite and very friendly

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Yes
Employees Worked With
Charlo Cabahit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 31, 2018

"Great,friendly,excellent."

- Paulojones207

Because it was good experience,very helpful in service and sales.there is a nice lounge with coffee and comfortable seating .TV to watch while waiting also if you don't feel like hanging around they have shuttle service or you can walk around and see all the beautiful Ford's available for purchase..

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Recommend Dealer
Yes
Employees Worked With
Stuart Alsup
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlo Cabahit
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chad Getz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Theresa Paperd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 30, 2018

"Good commmunication/timely service "

- Lash sam

Airbag light was on, called to schedule a time to have the vehicles checked. Appointment was available approximately a week later. Dropped th car off, received feedback from the service clerk within a few hours of the problem. Was informed the part needed to be ordered, I could pick up the vehicle. And would be informed when the part arrived. Part arrived a few days later, service clerk contacted me, and scheduled an appointment for the next day to fix the problem. The service was also able to apply a couple of discounts and wash the vehicle.

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Recommend Dealer
Yes
Employees Worked With
Charlo Cabahit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2018

"Front end Alignment "

- VINCESCHUMAKER

As per usual, Kyle was highly attentive and professional. I always try to get there as soon as the service dept opens. No matter how early I get there Kyle is always there and ready to help, regardless of his always HEAVY work load. He even went above and beyond and looked up any recalls and informed I had one that we should schedule. Parts were ordered and ready in surprisingly short time. Only a few days later I brought the truck in and the recall work was done. This also went exactly as planned. Both times he had the shuttle ready form me once I was all set and they got me home with no hassles. Shuttle even picked me up after to pick up my ride, and it was ON TIME!!!!. Problems resolved the first time with no need to bring it back. As long as Kyle is working there I will gladly continue to bring my truck here for service. Edith the shuttle driver awesome also.

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Recommend Dealer
Yes
Employees Worked With
Edith Kahele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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