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Honolulu Ford - Service Center

4.6

361 Lifetime Service Reviews

1052 Houghtailing Street, Honolulu, Hawaii 96817

361 Reviews of Honolulu Ford - Service Center

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January 13, 2019

"Car repair "

- SUZANNESMITH0

My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car in, he was accommodating to my schedule and made the drop off a quick experience. When the car was ready, he called me to pickup and arrange a time I did and met with the service manager who reviewed my invoice with me at the service payout counter. The young lady there was polite and on target. I paid my bill and then a service employee came to the counter and told me my car was at the front, waiting to drive away.

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Recommend Dealer
Yes
Employees Worked With
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 12, 2019

"Warranty repair "

- ILIVE4HIM2DAY

I gave a 5-Star rating due my 3 previous purchase at Honolulu Ford. Two of the three purchases were at their Ala Moana location. My family and I were always treated professionally and with respect. From start to closing to the scheduling of services, warranty work, and repairs. The only disappointment I have with this warranty work is the personal lost in time and travel to justify the discrepancies. I would have thought that Ford would have made the corrections regardless, so that dedicated Ford enthusiasts would not give a second thought in his next vehicle purchase.

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Recommend Dealer
Yes
Employees Worked With
Ben Cabalo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Della Penna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edy Chang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sherman Lee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

"Satisfied and Content"

- wade okamura

Kyle Piercy has been my service rep for the past few years and has always gone the extra mile. I look forward to bringing my Explorer in and working with him. He is personable and always responds to my calls or texts to service my vehicle or to answer my questions.

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Recommend Dealer
Yes
Employees Worked With
Jeff Salazar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edith Kahele
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauranne Tugade
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Sales and Service "

- EDDIEC44070

Honolulu Ford juts completed maintenance repair of my 18 F150 XLT 2x4. Replaced engine components under Warranty. They worked hard to Diagnose the actual problem and took steps to get my vehicle back on the road. My Truck is now running at Top Performance. thanks to a very good well trained Maintenance Service Center.

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Recommend Dealer
Yes
Employees Worked With
Jason Garcia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 03, 2019

"Services was great"

- WILSON235

Mr. Cabahit was nice, professional, and delivered on time as promised. I was pleased with his services and will have go to him the next time I go back.

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Recommend Dealer
Yes
Employees Worked With
Charlo Cabahit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 31, 2018

"Accommdating"

- mapufiesta2014

Professional and friendly. Accommodating, didn't have apt and was taken right in with problem on car. Charlo was friendly and professional and took care of me.

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Recommend Dealer
Yes
Employees Worked With
Charlo Cabahit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 30, 2018

"Amazing"

- FAATILIGAJACK

Fast, professional and friendly, the employees at Honolulu Ford took care of me the moment I pulled into the service drive. Anthony greeted me and was quick with the service of my truck and finished my oil change well before the deadline he gave me. I’ll definitly be coming back here for my next oil change.

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Recommend Dealer
Yes
Employees Worked With
Charlo Cabahit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Theresa Paperd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Anthony
December 30, 2018

"Poor Service Department"

- Faket001

We had a appointment but the day of the appointment the service department was busy and did not get to our car. We were called in the afternoon and had to pick up the car the next day. Driving home the car had the same symptoms that we brought the car in for. I don't think that the service department even worked on the car over the two days they had it

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Recommend Dealer
No
Employees Worked With
December 27, 2018

"Unplanned visit"

- MOMCCOMB

Engine light came on, came in without an appointment, quick and easy check-in, courtesy shuttle took me to work, pleasant driver, good follow up by phone when work was completed, cashier was also pleasant.

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Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 26, 2018

"Kyle went above and beyond!"

- luvmyedge

Kyle has been my service assistant in the past and I reached out to him for my upcoming periodic maintenance. He was able to schedule my service to my needs and was available early in the morning and after hours when I was able to pick up my car. He addressed all my concerns and then some. Kyle will be my 'go-to' service assistant.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Kyle Piercy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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