Honolulu Ford - Service Center

Technician "forgot" during a safety recall Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's da Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's database I was told 3 weeks after the work was done that the technician forgot to take a picture of the airbag vin number and I would have to come in again to get that done. I was told anytime before 5:30 PM they could get it done. I arrived about 4:30 and was turned away because there were no technicians to help me. I again asked should I just make an appointment and was reassured that no it would take no longer than 30 minutes I just have to arrive before 4. I returned a couple days later around 11:00 and the service advisor was surprised when I said I would wait for the vehicle. No more than 30 minutes right? It seemed like I caught the service advisor off guard and after an hour and a half my recall was complete. This was a frustrating interaction with Honolulu ford and I'm not sure why I keep coming back. I would much rather recommend windward ford and honestly feel safer with them working on my vehicle. More

Car repair My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car in, he was accommodating to my schedule and made the drop off a quick experience. When the car was ready, he called me to pickup and arrange a time I did and met with the service manager who reviewed my invoice with me at the service payout counter. The young lady there was polite and on target. I paid my bill and then a service employee came to the counter and told me my car was at the front, waiting to drive away. More

Warranty repair I gave a 5-Star rating due my 3 previous purchase at Honolulu Ford. Two of the three purchases were at their Ala Moana location. My family and I were I gave a 5-Star rating due my 3 previous purchase at Honolulu Ford. Two of the three purchases were at their Ala Moana location. My family and I were always treated professionally and with respect. From start to closing to the scheduling of services, warranty work, and repairs. The only disappointment I have with this warranty work is the personal lost in time and travel to justify the discrepancies. I would have thought that Ford would have made the corrections regardless, so that dedicated Ford enthusiasts would not give a second thought in his next vehicle purchase. More

Satisfied and Content Kyle Piercy has been my service rep for the past few years and has always gone the extra mile. I look forward to bringing my Explorer in and working w Kyle Piercy has been my service rep for the past few years and has always gone the extra mile. I look forward to bringing my Explorer in and working with him. He is personable and always responds to my calls or texts to service my vehicle or to answer my questions. More

Sales and Service Honolulu Ford juts completed maintenance repair of my 18 F150 XLT 2x4. Replaced engine components under Warranty. They worked hard to Diagnose the a Honolulu Ford juts completed maintenance repair of my 18 F150 XLT 2x4. Replaced engine components under Warranty. They worked hard to Diagnose the actual problem and took steps to get my vehicle back on the road. My Truck is now running at Top Performance. thanks to a very good well trained Maintenance Service Center. More

Services was great Mr. Cabahit was nice, professional, and delivered on time as promised. I was pleased with his services and will have go to him the next time I go back Mr. Cabahit was nice, professional, and delivered on time as promised. I was pleased with his services and will have go to him the next time I go back. More

Poor Service Department We had a appointment but the day of the appointment the service department was busy and did not get to our car. We were called in the afternoon and h We had a appointment but the day of the appointment the service department was busy and did not get to our car. We were called in the afternoon and had to pick up the car the next day. Driving home the car had the same symptoms that we brought the car in for. I don't think that the service department even worked on the car over the two days they had it More

Amazing Fast, professional and friendly, the employees at Honolulu Ford took care of me the moment I pulled into the service drive. Anthony greeted me and was Fast, professional and friendly, the employees at Honolulu Ford took care of me the moment I pulled into the service drive. Anthony greeted me and was quick with the service of my truck and finished my oil change well before the deadline he gave me. I’ll definitly be coming back here for my next oil change. More

Accommdating Professional and friendly. Accommodating, didn't have apt and was taken right in with problem on car. Charlo was friendly and professional and took Professional and friendly. Accommodating, didn't have apt and was taken right in with problem on car. Charlo was friendly and professional and took care of me. More

Unplanned visit Engine light came on, came in without an appointment, quick and easy check-in, courtesy shuttle took me to work, pleasant driver, good follow up by ph Engine light came on, came in without an appointment, quick and easy check-in, courtesy shuttle took me to work, pleasant driver, good follow up by phone when work was completed, cashier was also pleasant. More