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465 Reviews of Honolulu Ford - Service Center
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March 29, 2017
No Waiting No Hassle - Thank You Chad Getz Had service appointments two days in a row for company vehicles. Service Adviser Chad Getz had everything ready to go both days - making it that much Had service appointments two days in a row for company vehicles. Service Adviser Chad Getz had everything ready to go both days - making it that much easier for me. Thank you Chad. More
by John
Employees Worked With
Chad Getz, Chad Getz
March 26, 2017
TOP NOTCH SERVICE ADVISER = KYLE PIERCY SINCE GETTING MY ESCAPE AND BRING IT IN FOR SRVICE, KYLE HAS ALWAY MADE MY EXPERIENCE FROM THE TIME I DROP MY CAR OFF AND TO PICKING IT UP A SIMPLE AN SINCE GETTING MY ESCAPE AND BRING IT IN FOR SRVICE, KYLE HAS ALWAY MADE MY EXPERIENCE FROM THE TIME I DROP MY CAR OFF AND TO PICKING IT UP A SIMPLE AND EASY PROCESS TO GO THROUGH EXPLAINING WHAT WILL BE DONE AND WHAT WAS DONE....GREAT JOB, KYLE........ More
by happyescape
Employees Worked With
Kyle Piercy
March 21, 2017
excellent service Saturday is my catch all day,run errands ,shopping.Drop off my truck for service in the mourning by lunchtime call back service all done.Thank you Dan Saturday is my catch all day,run errands ,shopping.Drop off my truck for service in the mourning by lunchtime call back service all done.Thank you Daniel for the fast and professional service. More
by Ronald T Higashi
Employees Worked With
Daniel Eslinger
March 09, 2017
Your Service and response time is EXCELLENT We appreciate your sincerity each visit and the positive attitudes. Always with a smile and shows that they care about us. Response time is good. We appreciate your sincerity each visit and the positive attitudes. Always with a smile and shows that they care about us. Response time is good. More
by Denny123
Employees Worked With
Kyle Piercy
February 20, 2017
Professional, friendly and quick. Everyone greeted me when I arrived and let me know that Daniel would be out to assist me as soon as possible. Daniel was professional and friendly as Everyone greeted me when I arrived and let me know that Daniel would be out to assist me as soon as possible. Daniel was professional and friendly as usual. The service was quick. Thank you. More
by Ford fusion tm
Employees Worked With
Molona, Daniel Eslinger
February 10, 2017
Best Customer Service! Kyle in the Service Dept. is VERY helpful, friendly & very accommodating. My first, 6 month service for my new Ford Escape was completed within an ho Kyle in the Service Dept. is VERY helpful, friendly & very accommodating. My first, 6 month service for my new Ford Escape was completed within an hour. Very efficient! More
by cagena
Employees Worked With
Kyle Piercy
February 09, 2017
Overall Customer Service It was good experience to deal with ford, Most of the time we had a good service. Sales department is very good but service department need some impr It was good experience to deal with ford, Most of the time we had a good service. Sales department is very good but service department need some improvement. All the staff member are good and friendly. I had couple moment when I wanted assistance. Lisa Joslin was really good and so as Rhett & Jason Stewart. Danny Asao is very good when it comes to deal with the customer. More
by CNayyir
Employees Worked With
Mark Benson, Jason Stewart, Danny Asao, Valerie Lawson, Sam Bersamin, Lisa Joslin, Rhett Van Fossen
December 19, 2015
Horrific Service Brought my 2015 Mustang GT in to have the passenger window replaced due to scratches on the glass during delivery. After the installation of the wind Brought my 2015 Mustang GT in to have the passenger window replaced due to scratches on the glass during delivery. After the installation of the window and upon picking up my vehicle I walked to the trunk to place my bag in and discovered a 6 - 8 inch gouge in my bumper. I was told they were very sorry to bring it back on Monday and they would have it repaired. On the drive home I noticed the passenger door panel rattling. When I got home I opened the passenger door and discovered the door panel tabs that affix the panel to the door were damaged. I also found a glue tube cap on my new floor mats. I immediately called the service department to report my findings. They said that they would order a new panel and call me when it arrives. Seven days later I was informed the new door panel was in and to make an appointment for the installation. The day of installation they had my vehicle for 8 hours, then they called me to inform me they had ordered the wrong panel. Again, they tried applogizing about the all mistakes they had made during this entire ordeal. Once again they said they were ordering the door panel on an express delivery. 7 days later I was contacted and informed the panel was in and that my service advisor was no longer employed by Honolulu Ford and that my case would be assigned to a new advisor. Day of installation, I meet my new service advisor. I explain my situation entirely and inform her that I have lost all trust and faith in their ability to fix my door panel properly with out damaging my vehicle any further. 3 hours later, I was informed that my vehicle was done. Upon inspection of their work, I discovered damage to the new door panel that was just installed. I talked to Sam the Service Manager, and again he apologized for the damage and all the inconvience this has caused me. I was again told that I will be contacted when the new door panel arrives. More
by MustangGT
Employees Worked With
Sam Bersamin, Theresa Paperd, Jessica Balles
July 26, 2015
The best in service at Honolulu Ford If you want to have your Ford serviced go see Theresa in service at Honolulu Ford. Its hard to find someone who cares and she does. If you want to have your Ford serviced go see Theresa in service at Honolulu Ford. Its hard to find someone who cares and she does. More
by Honolulu Businessman
Employees Worked With
Theresa Paperd
June 25, 2015
PHENOMENAL CUSTOMER SERVICE!!! I went in to service my 2013 Ford Escape S which I purchased in February this year. I was financed with Santander at a interest rate of 10.86% for 8 y I went in to service my 2013 Ford Escape S which I purchased in February this year. I was financed with Santander at a interest rate of 10.86% for 8 years given my not-so-great credit score/history. I've had my Ford Escape for about 6 months and realized that with my new baby getting bigger I would need more space than what I currently had in the Ford Escape S. After my car was serviced Mark Benson came and asked me "How I was doing?" and if I needed anything/water. I expressed how I needed a much larger vehicle for me and my daughter but how I didn't have the best credit. He went above and beyond to help me get what I needed and more. He personally showed me his vehicle (Ford Edge) which is much larger than the Ford Escape S and allowed me to sit in and get a feel for myself. He then brought me to a great team of professionals who walked me through the process of trading in my current Ford Escape S and ensured I was attended to every step of the way, meanwhile, checking on me every other 30 minutes to make sure everything was going smoothly. I left the dealership satisfied with a BRAND NEW 2014 FORD EDGE and was financed with a much lower interest rate and shorter loan term. Favorite Features about this vehicle: Spacious, Leather Seats, Dual Air Control System, Sun Roof, Rear Camera, Touch Screen, Automated Seat Controls, Back Seats are able to drop down for more space in the trunk, and the Code Lock on the door. The team that worked with me and provided phenomenal customer service were: Customer Service/Quality Assurance - Mark Benson (Personable, Resourceful, Proactive) Sales - Angel Mendias/Lisa Joslin (Friendly, Understanding, and Patient) Finance - Don Minnis (Pleasant, Funny, Genuine, Neat, and Organized) Thank you Mark Benson and the awesome team of professionals for all their time and effort in helping me find the right vehicle for me and my family :) More
by leahwhitten
Employees Worked With
Don Minnis, Mark Benson, Angel Mendias, Lisa Joslin
